{"id":14765,"date":"2019-11-04T19:16:29","date_gmt":"2019-11-04T19:16:29","guid":{"rendered":"https:\/\/ushipblogsubd.wpengine.com\/?p=14765"},"modified":"2025-09-03T15:07:25","modified_gmt":"2025-09-03T15:07:25","slug":"5-holiday-shipping-pro-tips-for-a-no-hassle-customer-experience","status":"publish","type":"post","link":"https:\/\/ushipblogsubd.wpengine.com\/tips\/5-holiday-shipping-pro-tips-for-a-no-hassle-customer-experience\/","title":{"rendered":"5 Holiday Shipping Pro Tips for a No-Hassle Customer Experience"},"content":{"rendered":"

At uShip, our focus typically centers around large and bulky items<\/a>, and how to overcome the challenges of shipping them. This year, we wanted to also offer resources that help sellers with traditional, parcel-sized products master their holiday shipping. Our friends at Shipper HQ<\/a> have allowed us to share this resource that details key dates and tips for modern solutions to holiday shipping.<\/em><\/p><\/blockquote>\n

If you\u2019re one of the many retailers that does the bulk of your revenue during the holiday months, you know that having a customer service experience that exceeds expectations, especially around shipping, can be the difference between someone choosing you over a competitor.<\/p>\n

No one wants to get a package delivered to them days after a holiday is said and done. The last thing you need in Q4 are cancelled orders, unhappy customers and bad feelings in what is supposed to be the season of good cheer.<\/p>\n

That\u2019s why we put together a list of tips on how to keep your customers happy with your online store\u2019s holiday shipping process. By adopting these tips, you can make your shipping process more convenient, cost-effective and punctual for your customers.<\/p>\n

1. Know Your Holiday Shipping Deadlines<\/h2>\n

It\u2019s important to know key shopping and shipping dates so you can keep up with inventory, sales, orders and fulfillment.<\/strong><\/p>\n

To ensure packages arrive on time, keep in mind these holiday shipping deadlines for the U.S. and plan your shipping staff accordingly to ensure that services selected are delivered by the holiday.<\/p>\n

USPS Holiday Shipping Deadlines in the U.S.<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t
Service<\/th>Shipping Cut-Off Dates<\/th>\n<\/tr>\n<\/thead>\n
Retail Ground\u2122<\/td>Saturday, December 14th<\/td>\n<\/tr>\n
First Class Mail\u00ae<\/td>Friday, December 20th<\/td>\n<\/tr>\n
Priority Mail\u00ae<\/td>Saturday, December 21st<\/td>\n<\/tr>\n
Priority Mail Express\u00ae<\/td>Monday, December 23rd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/p>\n

FedEx Holiday Shipping Deadlines in the U.S.<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t
Service<\/th>Shipping Cut-Off Dates<\/th>\n<\/tr>\n<\/thead>\n
FedEx SmartPost\u00ae<\/td>Monday, December 9th<\/td>\n<\/tr>\n
FedEx Ground\u00ae<\/td>Monday, December 16th<\/td>\n<\/tr>\n
Home Delivery\u00ae<\/td>Monday, December 16th<\/td>\n<\/tr>\n
Express Saver\u00ae<\/td>Thursday, December 19th<\/td>\n<\/tr>\n
2Day\u00ae Services<\/td>Friday, December 20th<\/td>\n<\/tr>\n
Overnight\u00ae Services<\/td>Monday, December 23rd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/p>\n

UPS Holiday Shipping Deadlines in the U.S.<\/h2>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t
Service <\/th>Shipping Cut-Off Dates<\/th>\n<\/tr>\n<\/thead>\n
Ground\u00ae<\/td>Friday, December 13th<\/td>\n<\/tr>\n
3 Day Select\u00ae<\/td>Thursday, December 19th<\/td>\n<\/tr>\n
2nd Day Air\u00ae Services<\/td>Friday, December 20th<\/td>\n<\/tr>\n
Next Day Air\u00ae Services<\/td>Monday, December 23rd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/p>\n

2. Communicate, Communicate, Communicate<\/h2>\n

Be clear<\/strong> and upfront about the last day your customers can order to receive their items.<\/p>\n

It\u2019s imperative you communicate this at checkout<\/strong>, at the bare minimum. But it\u2019s even better if you communicate on the product\u2019s listing<\/strong> or even right on your homepage.<\/p>\n

When possible, get granular and communicate delivery dates with each shipping option<\/strong> so your customers can decide if they want to opt for 2-day or overnight shipping just to be on the safe side.<\/p>\n

Consider using this opportunity to do a marketing promotion, email campaign, text update, <\/strong>or run an ad<\/strong>. This reminds your loyal customers that they need to purchase by the cutoff date if they want to receive their order in time for gift giving. Scarcity tactics play to your customer\u2019s sense of urgency and encourage them to click \u201cBuy now.\u201d<\/p>\n

3. Keep Customers Informed Throughout the Shipping Cycle<\/h2>\n

Even when you\u2019ve informed customers on your site and at checkout that they\u2019ve met the cut-off date, they can get antsy wondering if their order will arrive in time.<\/p>\n

Take this opportunity to engage with your customer by notifying them when their package has been shipped<\/strong>. The best way to do this is by providing a tracking number<\/strong> so they can follow along.<\/p>\n

And if the worst should happen and the shipment is delayed (whether through a fulfilment issue, a carrier issue, weather, or one of the other problems that can crop up around holiday shipping), take the opportunity to get in front of the problem<\/strong> and \u201cmake it right<\/strong>\u201d with the customer.<\/p>\n

Offer a discount, refund <\/strong>or other incentive<\/strong>. This will help you explain the issue while \u2014 fingers crossed \u2014 still retaining the customer.<\/p>\n

Of course, the best way to avoid eCommerce delivery problems is to plan for every contingency<\/strong>. We highly recommend implementing a backup carrier<\/strong> should your primary carrier let you down.<\/p>\n

4. Make Receiving More Convenient at an Access Point<\/h2>\n

Consider giving your customers the opportunity to pick up their package<\/strong> where and when it is most convenient for them.<\/p>\n

In scenarios where you\u2019re shipping to an urban area, or where a signature is required, this could mean the difference between your customer receiving their shipment on-time and missing out.<\/p>\n

Consider providing shoppers alternate delivery options<\/strong> such as \u201cpickup in store<\/strong>\u201d (like UPS Access Point\u00ae<\/a> or a FedEx\u00ae Hold at Location<\/a>). These options offer shoppers protection from \u201cporch pirates\u201d and extended pickup hours.<\/p>\n

5. Take Advantage of Free Shipping Day<\/h2>\n

This year, the annual \u201cFree Shipping Day\u201d falls on Saturday, December 14, 2019.<\/strong><\/p>\n

Free Shipping Day started back in 2008 as a way to extend the holiday online shopping season. Traditionally, holiday shopping online has peaked around Cyber Monday. This was due to the fear that ordering any later might mean they receive their products too late for gift-giving.<\/p>\n

Stores can sign up to participate at FreeShippingDay.com<\/a>, or you can do your own thing and offer free shipping renegade-style. And hey, if you\u2019re nervous about offering free holiday shipping, check out our guide to offering free shipping that doesn\u2019t bite into your bottom line.<\/a><\/p>\n

Want more holiday shipping tips?<\/strong><\/h3>\n

Check out the holiday shipping survival guide we put out to help you develop a shipping strategy that converts.<\/p>\n

Need help optimizing your store\u2019s shipping for the holidays? Try a 30-day free trial of ShipperHQ.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

At uShip, our focus typically centers around large and bulky items, and how to overcome the challenges of shipping them. This year, we wanted to also offer resources that help sellers with traditional, parcel-sized products master their holiday shipping. Our friends at Shipper HQ have allowed us to share this resource that details key dates… Read More<\/a><\/p>\n","protected":false},"author":42,"featured_media":14766,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-14765","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips"],"acf":{"blog_post_content":null},"_links":{"self":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/posts\/14765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/comments?post=14765"}],"version-history":[{"count":0,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/posts\/14765\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/media\/14766"}],"wp:attachment":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/media?parent=14765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/categories?post=14765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/tags?post=14765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}