Desa dan Bandar couriers

tandcc (3131+ Positive Feedback)
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Company Snapshot*
Company: 

Desa dan Bandar couriers

Entity type: Carrier
Business Type: Independent Trucker (Owner Operator)
CDL#: Upon Request
Insurance: goods in transit public liability
View Terms & Conditions
Number of Trucks: 2
Number of Drivers: 2
Locations Served: UK Regional, UK: Nationwide
Categories Served: Household Goods, Household Moves, Motorcycles, Special Care
Trailer Type: Dry Van
we are a family run courier and removal businees.we operate around and whole of the uk.dougie has 20yrs experiance in the removal business in transporting goods around the uk.we are fully insured with goods intransit insurance.we do multi drops therfore all our runs are done by schedule.pls note that this is a one man to a van.if you have read our feed backs pls read positives.as for the negs we have received,we only have limited number of words we are allowed to reply to.these have been given through very exceptional cases and customer service is always at the fore front.we are open to any question,quieries you may have.regards.dougie
Member Information
Member Since: 02/20/12
Feedback Score: 31
Positive Feedback: 100%
Star Rating:
5.0/5
based on 34 reviews
Excessive Cancellations: 7
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
33
 0 1 9
  Neutral:
1
 0 0 0
  Negative:
0
 0 0 0
  Total Matches:
113
 0 0 32
  Cancellations:
26
 0 0 11
Detailed Feedback
Average Rating (last yr)
Communication
10 Ratings Needed
Care of Goods
10 Ratings Needed
Punctuality
10 Ratings Needed
Services as Described
10 Ratings Needed
Feedback Received (34)
Feedback Left (108)
Cancellations (26)
Items: 1 - 10 of 34 Page: 1 2 3 4 Next > >>
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Benji W.
On: 4/9/2013
For: Honda HRH536QX Professional...
Communication:
Care of Goods:
Punctuality:
Services as Described:
good
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Yavor D.
On: 9/4/2012
For: Car front panel
Communication:
Care of Goods:
Punctuality:
Services as Described:
many thanks
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Charlotte D.
On: 7/26/2012
For: 2 Items for transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
Thanks for delivering the worktop, we 've been pleased with how it was to arrange.
Rating: Positive
Company: Desa dan Bandar couriers
Left by: K B.
On: 6/28/2012
For: M&S Fraser sofas sofa bed 3...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Colin S.
On: 6/27/2012
For: Large Bath
Communication:
Care of Goods:
Punctuality:
Services as Described:
very good thank you
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Donna H.
On: 6/27/2012
For: Double Metal Bed Frame with...
Communication:
Care of Goods:
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Services as Described:
got my shipment, but would have liked a bit more notice of delivery date, as only told it would be coming the night before. Also rang to say the legs that go under the base where left on the van, and have still had no reply, have managed without them, but would still like them for best support.
Response from tandcc:
hi.just received youre feedback.sorry dont recall any call from you regarding legs for bed,have checked van and have found no legs.maybe you should check with pick up that legs went on as i have no recollection of legs going on van.regards dougie
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Allan M.
On: 6/27/2012
For: Victorian Marble Top Wash S...
Communication:
Care of Goods:
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Services as Described:
Got it eventually , was told it was the company supplying it was never available
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Paul B.
On: 5/31/2012
For: New: Mission Solo Adult Tri...
No Detailed Feedback Available Great service provided by Robbie and didn't hear any complaints from the person that took deliverey. Service was for moving a large tricycle from Lancaster to Hailsham.
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Danny L.
On: 5/24/2012
For: WROUGHT IRON BIRD FEEDER PO...
Communication:
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Punctuality:
Services as Described:
Rating: Positive
Company: Desa dan Bandar couriers
Left by: Karen G.
On: 5/15/2012
For: Liberty print day bed
No Detailed Feedback Available Great guys! Thankyou! Good communication.
Items: 1 - 10 of 108 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: :pete H.
On: 11/24/2012
For: Yamaha 30 Aotolube Outboard...
Customer cancelled after communicating directly – did not feel comfortable moving forward
Rating: Positive
Left for: Alexis L.
On: 11/19/2012
For: 3 Items for transport
Rating: Cancellation
Left for: Neil D.
On: 10/28/2012
For: 1994 suzuki Suzuki TS 50x
After communicating directly, I am not comfortable with this customer the customer is refuisng to abide by our terms and conditions. we have clearly stated in our terms and conditions here that payment is on collection ,have also given preferred payment via bank transfer .customer does not want to do that and has lied that has no communication as such and has also said uship had stated to pay driver on delivery. we have not done that in all our dealings of distribution and are not comfortable to do this job for the customer.
Rating: Cancellation
Left for: Tony C.
On: 10/24/2012
For: smeg fridge
I am no longer able to accommodate this shipment hi, originally we were able to accomodate this but due to jury duty we have had to postpone work and our schedule is all back logged ,so as to not to dissappoint customer we are cancelling this job to give the customer an opportunity to seek alternative
Rating: Cancellation
Left for: John P.
On: 10/2/2012
For: microwave
I am no longer able to accommodate this shipment we were initially able to accomodate the request of the customer but we had ended up with a major breakdown and our schedule has put us way back and we are now back logged with customer collection and delivery and we feel that we would not be able to accomodate this customer with his various collection.
Rating: Cancellation
Left for: Elaine C.
On: 9/17/2012
For: Flat packed Kingsize sleigh...
After communicating directly, I am not comfortable with this customer seller was pushing for dates that were not within our schedule.we did come to an agreement of collection date but now the seller has becoma awkward and does not want to agree to this dates.
Rating: Cancellation
Left for: Joanne H.
On: 9/16/2012
For: 2 Items for transport
A scheduling conflict arose that could not be resolved at the time of bid we were able to carry out schedule . but after the acceptance ...collection point was not forth coming with a wee bit of flexibility.
Rating: Positive
Left for: Georgina S.
On: 9/15/2012
For: LOVELY VINTAGE FRENCH STYLE...
Rating: Positive
Left for: Peter S.
On: 9/14/2012
For: Countax K18-50 Lawn Tractor
Rating: Positive
Left for: Mark M.
On: 9/6/2012
For: honda cr125
Items: 1 - 10 of 26 Page: 1 2 3 Next > >>
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: :pete H.
On: 11/24/2012
For: Yamaha 30 Aotolube Outboard...
No Detailed Feedback Available After communicating directly, I am not comfortable with this Service Provider told item woud be collected within 3 weeks , still not collected after 4. Made excuse for not contacting me that internet not working but didn't respond to texts either and he also had my phone number . Have lost any confidence in this trnsport company and certainly do not want to entrust them with my £400 outboard motor . thank you
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Neil D.
On: 10/28/2012
For: 1994 suzuki Suzuki TS 50x
No Detailed Feedback Available After communicating directly, I am not comfortable with this Service Provider I WOULD LIKE TO CANCEL THIS PROVIDER ,THEY ARE SAYING I RECIEVED AN EMAIL STATING TERMS AND CONDITIONS ABOUT PAYING THEM ONCE ITEM WAS PICKED UP, BUT I NEVER RECIEVED IT , I CERTAINLY AM NOT GOING TO PAY FOR AN ITEM UNTIL I SEE IT. YOUR TERMS AND CONDITIONS SAID PAY ON COLLECTION / DELIVERY WHICH I THOUGHT MEANT PAYMENT TO THE DRIVER ,THAT IS WHY I CHOSE THEM .IT IS THER LOSS NOT MINE IF THE WANT TO CANCEL .
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Tony C.
On: 10/24/2012
For: smeg fridge
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: John P.
On: 10/2/2012
For: microwave
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Elaine C.
On: 9/17/2012
For: Flat packed Kingsize sleigh...
No Detailed Feedback Available Service Provider cancelled after communicating directly – did not feel comfortable moving forward
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Joanne H.
On: 9/16/2012
For: 2 Items for transport
No Detailed Feedback Available A scheduling conflict arose that could not be resolved
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: gvan (1616+ Positive Feedback)
On: 9/5/2012
For: Sealey 254mm Table Saw
No Detailed Feedback Available A scheduling conflict arose that could not be resolved
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Christabel L.
On: 8/30/2012
For: sofa bed + 1 suitcase + Emp...
No Detailed Feedback Available A scheduling conflict arose that could not be resolved
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Evans E.
On: 8/9/2012
For: FLORENCE KNOLL 3 SEATER SOF...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment The courier can't pick the items up in time
Rating: Cancellation
Company: Desa dan Bandar couriers
Left by: Budore H.
On: 6/14/2012
For: Kitchen unit for caravan
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time I emailed courier about this job. Today I got this message from uShip - hi, we really apologise for any inconvenience caused...originally we were cpapble for carrying out this job but we have recently had an unexpected bereavement hence are not in the right frmae of mind and situation to be able to carry out the job at this point in time. I know bereavements can be very upsetting but this courier didn't take time to notify me. This is the 2nd time within weeks that a courier has let me down.
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