smn couriers

  • smartsteve (3232+ Positive Feedback)   wales to london areas on saturday 16th june | 6/10/2012 at 3:55 AM CST
  • regular trips cardiff to london on saturdays and sundays | 6/4/2012 at 5:51 PM CST
  • cardiff to manchester and cardiff to london on saturday 26th | 5/22/2012 at 4:24 PM CST
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Company Snapshot*
Company: 

smn couriers

Entity type: Carrier
Business Type: Independent (with pickup truck/van)
CDL#: Upon Request
Operating authority and licenses. car and vans available
Insurance: git upto 15k
View Terms & Conditions
Number of Trucks: 1
Number of Drivers: 1
Locations Served: UK: Nationwide
Categories Served: Full Load (FTL Freight), Household Goods, Household Moves, Part Load, Motorcycles, Pets & Livestock, Vehicles
im a courier and have been for a number of years. we specialise in same day and next day nationwide deliveries door to door. first class service at its best. we aim to be number one for all our customers. give us a try you wont be dissapointed honest. we specialise in weekend collections/deliveries only, also im a one man band so i am to keep costs low.

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Member Information
Member Since: 10/25/09
Feedback Score: 32
Positive Feedback: 97%
Star Rating:
4.9/5
based on 37 reviews
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
34
 0 0 3
  Neutral:
2
 0 0 0
  Negative:
1
 0 0 1
  Total Matches:
90
 0 0 1
  Cancellations:
26
 0 0 1
Detailed Feedback
Average Rating (last yr)
Communication
10 Ratings Needed
Care of Goods
10 Ratings Needed
Punctuality
10 Ratings Needed
Services as Described
10 Ratings Needed
Feedback Received (37)
Feedback Left (85)
Cancellations (26)
Items: 1 - 10 of 37 Page: 1 2 3 4 Next > >>
Rating: Positive
Company: smn couriers
Left by: Yavor D.
On: 9/4/2012
For: Car parts
Communication:
Care of Goods:
Punctuality:
Services as Described:
very good ++++++++
Rating: Positive
Company: smn couriers
Left by: Yavor D.
On: 9/4/2012
For: 4 x alloys
Communication:
Care of Goods:
Punctuality:
Services as Described:
many thanks ++++++++
Rating: Negative
Company: smn couriers
Left by: Kimberley F.
On: 7/7/2012
For: Bathroom Suite
Communication:
Care of Goods:
Punctuality:
Services as Described:
Having had no response for 2 wks from SM when shipment first listed, he sent a message on re-listing, apologising & wanted to make good and pls can he do this and 2nd shipment together. We agreed & booked via Uship. He only did the 1st, arrived v late at night & left the bathroom suite in front garden of our bakery - thankfully nothing taken. We then chased hard with 2nd shipment and communication really poor. Eventually got hold of him and he said he had broken his foot and can we re-list......
Rating: Positive
Company: smn couriers
Left by: Rob O.
On: 6/20/2012
For: Solid pine table with legs ...
Communication:
Care of Goods:
Punctuality:
Services as Described:
fantastic service and text to let me know time of arrival.
Rating: Neutral
Company: smn couriers
Left by: Sarah P.
On: 5/23/2012
For: Shabby Chic French Chateau ...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Although these guys delivered in the end, they were four hours late for pick up and they hadn't even booked the delivery in to their schedule, even though they had arranged a pick up time with me! I know and really appreciate all the work that all couriers do, and I know how hard you all work - but come on guys, we are your customers and to ignore my phone calls for two hours is very bad business practice, the whole experience made me very anxious and upset.Delivered well, thank you for that.
Rating: Positive
Company: smn couriers
Left by: Mike S.
On: 5/21/2012
For: Santana Solid Oak TV Unit w...
No Detailed Feedback Available Excellent service on time, friendly and good service. Would recommend!!!!!
Rating: Positive
Company: smn couriers
Left by: James L.
On: 1/29/2012
For: 6 Items for transport
No Detailed Feedback Available I was very pleased with Steve's punctual collection of the items and he was very good to deal with. I understand that the problems to which he refers in his feedback were with traffic. I hope that readers of his feedback don't think the problems were with me.
Rating: Neutral
Company: smn couriers
Left by: Matt G.
On: 1/29/2012
For: FOOTBALL TABLE - FOOSBALL -...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Good friendly service - had a few delays picking up but Steve was flexible and delivered on time. Neutral since I think Steve could have communicated delays better, otherwise would have been positive.
Rating: Positive
Company: smn couriers
Left by: Ed C.
On: 12/14/2011
For: flat screen tv
No Detailed Feedback Available
Rating: Positive
Company: smn couriers
Left by: Jennifer B.
On: 4/8/2011
For: Laura Ashley Belfort Sofa, ...
No Detailed Feedback Available Thanks so much Steve!
Items: 1 - 10 of 85 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: Amy M.
On: 7/16/2012
For: Table and 6 chairs
I did not show up at agreed upon date and time
Rating: Cancellation
Left for: Kimberley F.
On: 7/1/2012
For: Antique oak bedroom suite
I am no longer able to accommodate this shipment
Rating: Cancellation
Left for: Leonie T.
On: 6/29/2012
For: My cooker
Customer could not reach me in a reasonable period of time
Rating: Cancellation
Left for: dale12345 (6)
On: 6/25/2012
For: 3 Items for transport
Customer could not reach me in a reasonable period of time
Rating: Cancellation
Left for: Mark K.
On: 6/21/2012
For: Green 3 Seat Sofa with 2 x ...
I did not show up at agreed upon date and time
Rating: Cancellation
Left for: Jonathan D.
On: 6/17/2012
For: toilet pan
I did not show up at agreed upon date and time
Rating: Positive
Left for: Yavor D.
On: 6/17/2012
For: 4 x alloys
a pleasure to do business with you thanks
Rating: Positive
Left for: Yavor D.
On: 6/17/2012
For: Car parts
a pleasure to do business with you thanks
Rating: Positive
Left for: Rob O.
On: 6/17/2012
For: Solid pine table with legs ...
a pleasure to do business for you thanks again
Rating: Cancellation
Left for: Robert B.
On: 6/17/2012
For: Single futon
I did not show up at agreed upon date and time
Items: 1 - 10 of 26 Page: 1 2 3 Next > >>
Rating: Cancellation
Company: smn couriers
Left by: Amy M.
On: 7/16/2012
For: Table and 6 chairs
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time Smartsteve never turned up to the pick-up address as arranged. Since then he has not responded to various attempts to contact him by e-mail. I would therefore like the £12.23 deposit to be refunded to me as soon as possible.
Rating: Cancellation
Company: smn couriers
Left by: Kimberley F.
On: 7/1/2012
For: Antique oak bedroom suite
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment This is the second time this provider has done this to us - we have waited weeks for this second shipment to be delivered. After us chasing him he informs us he has broken his foot and will be out of action for four weeks. We now have a very unhappy Ebay seller at the other end of the country and need to urgently find someone else. No doubt other shippers will think it is us and not want to bid. Very disappointed.
Rating: Cancellation
Company: smn couriers
Left by: Leonie T.
On: 6/29/2012
For: My cooker
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period I have made several attempts to contact the service provider, by phone, text and email but have not received a response. I no longer wish to employ this service provider due to their inability to communicate.
Rating: Cancellation
Company: smn couriers
Left by: dale12345 (6)
On: 6/25/2012
For: 3 Items for transport
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period ive sent nemerouse messages to provider and no reply in 5 days so not happy to use now many thanks
Rating: Cancellation
Company: smn couriers
Left by: Mark K.
On: 6/21/2012
For: Green 3 Seat Sofa with 2 x ...
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time No collection on Saturday as agreed; no response on the day to text or phone; no response to email by two days later. Loss of confidence in this carrier, and I need to relist urgently.
Rating: Cancellation
Company: smn couriers
Left by: Jonathan D.
On: 6/17/2012
For: toilet pan
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time the service provider did not show up. I stayed in all day on the scheduled pick up day Saturday 28/5, tried to call him several times on land line and mobile but no reply or response to my messages . the toliet panI needed to return is still in my house and im £150 down on a refund for this item.
Rating: Cancellation
Company: smn couriers
Left by: Robert B.
On: 6/17/2012
For: Single futon
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time Dear sir or madam, NON COLLECTION/DELIVERY OF A FUTON Under an agreement made via uship on 9th June 2012, courier 'smartsteve' (Steve Arnold) said he would collect a futon from Lustleigh, near Newton Abbott initially on Thursday 14 June, then Friday 15th, and then Saturday 16th June, to deliver to me in Leeds first on Saturday 16th, then on Sunday 17th June. The person who has the futon (Ms Claudette Collier) waited in on each occasion but the courier did not show up, despite having been
Rating: Cancellation
Company: smn couriers
Left by: Matthew B.
On: 6/11/2012
For: Student room move! - belong...
No Detailed Feedback Available A scheduling conflict arose that could not be resolved He seems fine but we couldn't sort out a convenient time for both of us.
Rating: Cancellation
Company: smn couriers
Left by: Kimberley F.
On: 6/5/2012
For: Bathroom Suite
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period After he asnwered my question and agreed a date, I accepted the quote and paid the deposit. Neither the seller, or myself or U-ship have had any communication from the provider. Very disappointed as expected an experienced u-shipper to behave better towards customers.
Rating: Cancellation
Company: smn couriers
Left by: David B.
On: 6/3/2012
For: Antique Fire place
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period the service provider has not contacted me , i have tried to contact him by phone 4 times ans have left messages, still no response from him
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