What Happens After the Match?

Categories: Special Care Items, Pets & Livestock, Plants & Agriculture, Junk, Auction/eBay, Commercial Freight, General, General Goods, Household Moves, Vehicles, Boats, eBay Buyers
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uShip is not a carrier, freight forwarder or broker. Our site acts as a venue where shippers and drivers can meet and enter into agreements. We are not involved in the actual transaction between shippers and drivers. As a result, we have no control over the quality, safety, or legality of the transactions that take place on our website or the ability of drivers to transport items. uShip does not prequalify or validate the claims of drivers related to their licensure, insurance, or certification.

WE STRONGLY RECOMMEND that all shippers verify professional licensures, such as federal and state DOT#’s, MC (Motor Carrier)#’s, and any other professional certifications that drivers claim to have once a match is made, but prior to delivery.

To review a carrier's certifications in the US, please visit the official FMCSA website.

For carriers in the UK, please visit DirectGov and the DSA website.

To review this information for carriers located in Canada, please visit this website.
This might be the most problematic and misunderstood part of any moving contract. To simplify things, know that you can buy three levels of insurance/valuation coverage.

Limited Liability
This is the minimum coverage required by law, and is included in the base price. You will receive 30 cents per pound (60¢ per pound if moving long distance) for any lost or damaged item. While this coverage is better than nothing, limited liability insurance places your more valuable objects at a greater risk. For example, if your mover were to drop an antique crystal glass that weighs half a pound, all limited liability insurance would pay is 15 or 30 cents.

Lump Sum Value
This type of coverage requires that you declare how much each of your items is worth. Based on this valuation, you pay a premium that is generally less than 1% of the value covered.

Full Value Protection
This type of insurance provides the most coverage. This policy guarantees that the insurance company will replace any article that is lost or damaged beyond repair with either a like item or a cash settlement. Any cash settlements made will be in the amount of the current market replacement value. The exact cost for full value protection varies from mover to mover.

Important Tips
  • Check your homeowner's insurance. Some policies cover property in transit.
  • Consider purchasing short-term insurance that covers the move if your property is very valuable.
  • Unlike most property insurance, valuation does not automatically pay for any damage. It must be clearly shown that the mover was responsible for the damage.
  • Items in boxes not packed by the mover are not covered, unless the outside of the carton provides clear evidence that the entire box was damaged during the move.
  • The mover is responsible for any electronic item that does not function after the move only if there is clear evidence that the item was dropped or mishandled during the move.
  • You have nine months after the move to file an initial claim against the mover.
  • The mover is legally obligated to acknowledge any claim within 30 days and to resolve it or offer a settlement within 120 days.
  • You are legally responsible to pay for the move, even when claiming extensive damages. You must go through the claims process to receive compensation for any damages.
  • If a settlement cannot be reached, you can either sue the mover or seek arbitration.
It is important that you and your driver both agree to, sign, and exchange a written contract relating to the shipping or moving services that are being offered. This can be an useful document in the case of a dispute or non-performance by one or more parties. Most carriers will fax or email you their standard written contract prior to pick-up. If drivers do not require that you fill out such a contract, you may want to use your own contract. In addition to contacting an attorney, many other other sources of service contracts exist. Here are two sites that may be helpful.

Please note - the following examples are for illustrative purposes only. uShip does not officially endorse these sites, nor can we guarantee the legality or enforcibility of any of the contracts that they offer.

Site #1: US Legal Forms
Site #2: Law Depot

If you need to change or cancel a shipment and you have not yet approved a driver, you may change or delete the shipment on your Shipping Page in My uShip. If you must reschedule or cancel a shipment after your match is complete (after accepting a driver's bid), contact the driver directly. If you are unable to reach a mutually acceptable solution, we suggest using a third party dispute resolution system such as SquareTrade. Remember to leave negative feedback for the other party if you feel it is warranted. uShip is only a matchmaker and is not responsible for transactions after the match is completed on our system.

Our goal is to ensure that everyone has a positive experience using uShip! Because 98% of all uShip transactions have been positive thus far, it’s rare to encounter a poor driver. However, no matter what, we want the rest of the uShip community to learn from your experience. Thus, we ask that after your delivery is complete you please leave your driver feedback. It’s very simple, just login and click on “Leave Feedback” next to the shipment in your completed matches section of My uShip. Accordingly, the driver should leave you feedback as well. If you choose to use uShip in the future, you will be glad to have your positive reputation precede you - which will result in getting more bids, faster!