TERMS AND CONDITIONS
Customer understands that this contract is exclusively between Customer and DDLLC and that I, and/or the company I represent, am not acting as an agent for DDLLC, and will not represent myself as such, either verbally or in writing.
For the purposes of this contract, the term “unit(s)” represents all items listed in this contract by the Customer.
Furthermore, Customer hereby releases and discharges DDLLC and all of its officers, agents, employees and successors, from any and all claims, actions, causes of action, damages, costs, or other liabilities, known, or unknown, foreseen or unforeseen, resulting from the Customer and DDLLC’s relationship involving transportation of Customer’s property. DDLLC hereby discloses that it maintains insurance on each transported Unit up to $15,000, based on the fair market value of the Unit(s). Customer will look to this insurance for full and final settlement of any claim arising from Customer and DDLLC’s relationship. Under no circumstances shall DDLLC be liable for damages to Customer’s property, beyond available insurance proceeds, and/or beyond the fair market value of all Unit(s) listed. DDLLC is not responsible for Customer’s personal property left on, or attached to any Unit(s), or for damage caused by personal property attached to any Unit(s). Customer shall be responsible for a $500 deductible per Unit on any insurance claim, regardless of the action that caused said damage. Customer understands and agrees to identify any alleged damage to the driver and document such at time of delivery, otherwise DDLLC will NOT acknowledge or consider Customer’s claim for submission to the insurance company.
DDLLC allows personal property to be securely stored inside of tour-packs, saddlebags, or compartments that are attached to or a part of the unit. However, the insurance will NOT cover these items. Please understand that we have no way of inventorying personal items for our insurance company.
DDLLC expressly forbids Customer to transport illegal items, such as alcohol, tobacco, firearms, drugs, etc. Customer assumes all responsibility, legally as well as financially, for all actions taken against DDLLC in relationship to transportation of illegal items by the Customer, in DDLLC’s vehicle.
DDLLC will NOT accept any additional parts, boxes, bags, helmets, etc. temporarily attached to or along with the Unit(s), as these items may shift during transit and could damage your property as well as others.
PAYMENT IN FULL IS REQUIRED AT THE TIME YOUR ORDER IS PLACED TO SECURE YOUR RESERVATION. Customer may pay by credit card, business or personal check, or any type of certified funds. (For pre-authorized wholesale accounts, full payment to the driver must be in the form of a business check or certified funds, such as cashier’s check or money order, and will be collected before the driver loads or unloads your Unit(s). Please make sure to note your customer file # on all payments.) The driver will NOT accept credit cards, personal checks, or cash.
If Customer cancels a shipment within 48 hours from receipt of the contract, DDLLC will retain a cancellation fee of $25, to cover processing. If Customer cancels a shipment anytime thereafter, for ANY reason, DDLLC will retain a cancellation fee of $100. Please keep in mind that once a Customer reserves a spot on our trailer, we cannot sell it to anyone else.
DDLLC DOES NOT GUARANTEE PICKUP & DELIVERY TIMES/DATES. DDLLC provides estimates, NOT appointments to the Customer. Estimates given verbally or in writing are in no way guaranteed. Drivers will make every effort to contact customers within 24 hours of pickup and/or delivery. The 24 hour period begins with the driver’s initial attempt, whether a conversation or a voicemail/message. After 24 hour notice, each failed attempt at pick up and/or delivery will result in a $100 charge.
ALL Units, except snowmobiles MUST roll. If Unit does not roll, resulting in an attempted pick up, Customer WILL be charged the above $100 attempted pick up fee.
Factors that could delay your shipment include, but are not limited to:
- Weather conditions
- Road construction
- Mechanical failures
- Customer demand / volume
- Shipment distance
- Inaccurate information provided by customer
- Non-responsive contacts at p/u or delivery
- Unavailable dates for p/u or delivery
- Seller has not been paid for unit
- Seller has been paid, but payment not cleared
NONE of the factors listed above will be considered the responsibility or fault of DDLLC.
DDLLC PROMOTES EFFICIENT DOOR-TO-DOOR SERVICE FOR OUR CUSTOMERS. Our drivers will make every possible effort to pick up and deliver your Unit(s) to the addresses provided. Occasionally, the driver may determine that the delivery cannot be made safely and/or legally to the addresses provided. In these cases, the driver will make arrangements directly with the Customer. Any location other than a dealer / custom shop (motorcycles, snowmobiles, atv’s, etc.) will be considered a residence.
DDLLC ensures that all information contained within this contract is confidential. Customer information will not be sold, traded or shared with any other person or company. Accurate and complete information will ensure prompt processing of your order.