uShip has a Trust & Safety team that is dedicated to keeping fraudulent members off the site and to assisting users with disputes should they arise. While we have several systems in place to detect and prevent fraudulent activity, the uShip marketplace is not immune to scams. That’s why we created 24/7 fraud detection; and when it does occur, our dedicated Fraud Prevention and Customer Service teams work closely with law enforcement and assist with investigations. Plus, with our “Ship with Confidence” guarantee, we stand behind every transaction on the site, up to $500, when guidelines are followed.
Do not mistake a dispute for fraud. If you have a dispute with your Service Provider, please use the Report a Problem feature to contact uShip, and we will help facilitate communication between the two parties.Some common complaints include:
Online fraudsters often use repetitive tactics to take advantage of people. Below are some common patterns seen in online scams: