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On the positive side, pony was picked up as stated. More negatively was the fact that the driver took a 49hour layover without contacting us to infrom :-( Also, owner provided 6 bales of hay for said pony and the driver basically stole 4 of them and then offered to "sell" us the additional 4 provided by previous owner in the first place, Whaaaaaaaa???
Response from Brighteyes:
It was 42 hours from pickup to delivery. Not a 49 hour LAYOVER. We had other pickups and deliveries. We did this haul very cheaply as a favor, to help her out, and I guess she expects us to give a direct haul. As for the hay, the pickup location had it laying there, and my driver asked what she was going to do with it, she replied "Leave it lay there" to which he asked could he have it, that being the case. She ask him to give TWO BALES to the dropoff. I don't know how that could be stealing.
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I am no longer able to accommodate this shipment Hi, customer asked if we had adequate equipment and I responded by stating that our hay trailer was in repair and that we might not be able to fulfill the terms of the Match. In fact we simply were not able to accomodate this trip.
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Customer could not reach me in a reasonable period of time Hello,
I am not sure what the problem is--I notified this Client that her trip was scheduled for this weekend and we are scheduled to pick-up her horse tomorrow, Sept. 15th before 12noon. There was no conflict or miscommunication other than Client has chosen to cancel. Will gladly refund monies paid and/or otherwise oblige.
Thank you,
Erin
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Great to work with! Excellent communication would recommend to anyone-no hassels and a great guy :-)
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Wonderful Shippper-Great Communication! Thank you for your business.
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Thank you! Great communicator, easy to work with, lovely horse--will ship for you anytime. Thank you for your business :-)
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I have not been able to contact the customer after a reasonable period of time. Hello,
The last communication with this customer was over two weeks ago and I have yet to hear anything else. . . this trip was to occur "ASAP" and we are now forced to cancel due to complete lack of communication.
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A scheduling conflict arose that could not be resolved Due to extenuating circumstances beyond both the Shipper and Service Providers control, executing this trip will not fall within the original agreed upon time frame. thank you
Response from legessi:
I did not cancel this, I needed my horse shipped and the other party cancelled on me at the last minute.
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Wonderful trip! Thank you and we'd be delighted to transport for you any time :-)
Erin
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I have not been able to contact the customer after a reasonable period of time. I"m not sure what happened-the shipper has not gotten back with me to secure this trip either by phone or email.
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