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Overall, a good experience. I was very happy that my pup was delivered safely and well-cared-for during his trip. Not sure I’ll Uship an animal again, due to the total trip time (30+hrs) and not knowing where they were most of the time. Communication was so-so, although at my request Nina did send pix when they stopped, which was awesome. Pickup/drop-off times were off by 2-4 hours, guess that’s normal because stuff can happen to slow things down. Good introduction on how shipping works. Response from keilani: This trip was just under 800 miles...I am the only driver, & it is required by law that I stop after 11 hours of driving. Additionally, little puppies require frequent stops... adding to trip times. We delivered well within the bid timeframe, and within a few hours of our original projection. We asked if pictures were desired & sent them the next morning as promised. No less than 37 emails & 5 telephone calls went back & forth during the journey, including updates on eta. This was a sweet puppy.
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It was so nice to have a transport go this well. Thank you Nina for making sure Phoebe arrived safe and sound in her new home. Response from keilani: Thank you so much for your kind words and for letting us be a part of bringing Phoebe to her forever home. Everyone was great!!!
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Nina was quick, efficient, and a pleasure to work with! My princess Xuxa (55 lb pitt mix), got to me incredibly fast, happy, healthy, and safe. I was very pleased with the overall experience. Response from keilani: Thank you... She was a real sweetheart... and a pleasure to transport
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Response from keilani: it was a pleasure to deliver these two sweeties. Thank you
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great transaction! awesome with my fur babies! Very knowledgable and knew how to make sure they transition well during the journey. Response from keilani: These two kitties were a pleasure to transport... you guys were great too... Happy Holidays and I wish you a speedy recovery from Sandy's devastation, and good luck on your move.
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Nina was absolutely ALWAYS available over the phone, which made this transport experience much less stressful. She kept in great contact and took such good care of our dog. Nina is definitely a reliable and responsible person, thank you for all your help! Response from keilani: Thank you sooo much for letting us be a part of getting Lilly to her forever home... you guys were great
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Nina was great to work with. She kept in touch along the way and took good care of my puppy. I would definately use her again. Response from keilani: Thank you... He was such a sweet puppy... I know he will be happy with his two "big brothers" and his new daddy. Thank you for everything.
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Delivered late into night but took good care of yhr pups. Response from keilani: Thank you Ray... It was a pleasure...
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What a wonderful experience! I can't say enough positive things about this family run business. Two thumbs up!!!!! Thanks so much for all your help and kindness in taking care of my shipment. Dealing with Nina is working with family, she will go out of her way to make sure you have the perfect UShip experience. Response from keilani: Thank you Kristina... Thank you sooo much for everything... sometimes I connect strongly with my passengers... sometimes it is the owners.... you were awesome... I love what I do.... and the people I am privileged to be able to meet.
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