K & E Hauling

  • kduvick (126126+ Positive Feedback) uShip Tracking: GPS by Veriplace   is at home! | 9/1/2012 at 3:27 PM CST
  • is getting ready to head South!! | 8/30/2012 at 11:23 PM CST
  • is napping with Melody | 8/6/2012 at 2:28 PM CST
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Company Snapshot*
Company: 

K & E Hauling

Entity type: Carrier
Business Type: Independent (with pickup truck/van)
Carrier Operation: Interstate, Intrastate Only (Non-Hazardous Material)
CDL#: Upon Request
Categories Served: Household Goods, Household Moves, Motorcycles, Special Care
View Terms & Conditions
Number of Trucks: 2
Number of Drivers: 2
Insurance: Full Value Protection – no additional charge up to $50,000.00
Tracking Options: uShip Status Updates with Location, Real-time Device Tracking with Veriplace™
Trailer Type: Other
We are a family business, when you book with us, you will deal with only us. Your items will be picked up and delivered by the same person. You will be given the contact information for both of us immediately, and will be given a soft ETA, with a firm ETA within days of booking. We will treat your belongings with the same respect as we would our own. We believe that there is only one rule when providing a customer with service, and that is to treat the customer right, or somebody else will. We pride ourselves on our customer service skills, and will do whatever is doable on our part to make your shipping experience painless and pleasant. We want to do what is needed to earn your business. Please do not hesitate to contact us through the Q&A with any questions or concerns that you may have. Thank you for considering us for your transportation and hauling needs. Katrina & Erick

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Member Information
Member Since: 01/14/12
Feedback Score: 126
Positive Feedback: 98%
Star Rating:
4.9/5
based on 137 reviews
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
135
 1 4 56
  Neutral:
0
 0 0 0
  Negative:
2
 0 0 1
  Total Matches:
185
 0 0 65
  Cancellations:
5
 0 0 3
Detailed Feedback
Average Rating (last yr)
Communication
4.9/5
Care of Goods
4.8/5
Punctuality
4.7/5
Services as Described
4.9/5
Feedback Received (137)
Feedback Left (157)
Cancellations (5)
Items: 1 - 10 of 137 Page: 1 2 3 4 5 6 Next > >>
Rating: Positive
Company: K & E Hauling
Left by: Michael P.
On: 5/10/2013
For: Crated Metal Wall Sculpture...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Smooth and easy transaction! Thanks!
Rating: Positive
Company: K & E Hauling
Left by: Patricia K.
On: 3/19/2013
For: 2 Items for transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
A++ Would use again, most definately!
Rating: Positive
Company: K & E Hauling
Left by: Michael D.
On: 2/11/2013
For: Within LA Delivery-Painting...
Communication:
Care of Goods:
Punctuality:
Services as Described:
It was a great experience. Fast and easy. They were nice, handled my stuff well, and got it into my apartment without any problems. Thanks!
Rating: Positive
Company: K & E Hauling
Left by: Kris N.
On: 12/12/2012
For: Dresser and full-size mattress
Communication:
Care of Goods:
Punctuality:
Services as Described:
Excellent service. Really went above and beyond in terms of communicating with me every step of the way, arriving promptly, and bringing my furniture upstairs. Better than even any full-service movers I've used.
Rating: Positive
Company: K & E Hauling
Left by: Mitchell M.
On: 11/19/2012
For: Yamaha Keyboard Synthesizer...
Communication:
Care of Goods:
Punctuality:
Services as Described:
A+ mover! Highly recommended!
Rating: Positive
Company: K & E Hauling
Left by: Hao L.
On: 10/28/2012
For: 3 motorcycles for transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
good
Rating: Positive
Company: K & E Hauling
Left by: Holly J.
On: 10/9/2012
For: 5 Items for transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
This was great. They picked up our items as scheduled, and delivered them in southern California the next day. Excellent service and price, and would use them again in a second!
Rating: Positive
Company: K & E Hauling
Left by: Michael K.
On: 9/28/2012
For: Tv media cabinet
Communication:
Care of Goods:
Punctuality:
Services as Described:
Delivered on time and excellent service. Good communication.
Rating: Positive
Company: K & E Hauling
Left by: Jonathan M.
On: 9/20/2012
For: Pottery Barn Pearce Section...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Great as usual. They were early (waiting when I got there), wrapped everything before it left, delivered it in perfect condition.
Rating: Positive
Company: K & E Hauling
Left by: Juanita M.
On: 9/14/2012
For: Washer & Dryer
Communication:
Care of Goods:
Punctuality:
Services as Described:
Katrina and Eric were great from start to finish. This was our first shipment using UShip and we will definitely use this service again. Katrina and Eric made the process incredibly easy. They arrived early to pick up our appliances and delivered at the promised time.
Items: 1 - 10 of 157 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: Ramesh G.
On: 9/28/2012
For: 14 Items for transport
I did not show up at agreed upon date and time
Rating: Cancellation
Left for: Miguel M.
On: 9/13/2012
For: Cresent City Auction Pickup
I am no longer able to accommodate this shipment
Rating: Positive
Left for: Stacey N.
On: 8/25/2012
For: 3 Items for transport
Stacey: Thank you for letting us help transport your items. You were an amazing person to work for. Always quick and easy to get in touch with, making coordinating pick up and delivery smooth and flawless. Thank you also for being wonderful, and accommodating to our schedule.
Rating: Positive
Left for: John M.
On: 8/10/2012
For: 2 Items for transport
John: Thank you for letting us help transport this for you. You were a wonderful person to work for, you made coordinating pick up and delivery smooth and easy. Thank you!
Rating: Positive
Left for: Nirshan P.
On: 8/6/2012
For: 2005 Kawasaki
Nirshan: Thank you for being a perfect customer! You were an amazing person to work for. Thank you for allowing us to transport your bike for you, hope you enjoy it.
Rating: Positive
Left for: Robin S.
On: 8/6/2012
For: Laundry Dryer
Robin: Thank you for allowing us to help transport this dryer for you. You and your company were wonderful to work for, always east to get in touch with EVEN ON THE WEEKEND!!!! Thank you for making this a perfect and flawless transaction.
Rating: Negative
Left for: melan42455 (-1)
On: 8/6/2012
For: 2 sprockets
Melanie: After accepting our bid which clearly stated the date we would pick up the items, you said not to show until Monday-3 days later. I advised we would not be in the area at that time, and scheduled a later pick up date. We picked up the items, and after getting no answers to our numerous phone calls to YOU, we could not get in touch with the delivery location. The delay to delivery is SOLELY your fault, and the negative feedback you left is unjustified, AND YOU DO STILL HAVE TO PAY!!!!!
Response from melan42455:
I have the email correspondences and no where did I say not to pick them up or to delay delivery..I agreed to delay delivery after they asked me too..even after that they didn't get the delivery made by the new date...I was accused of trying to NEGATE the payment..which is very false..after I received confirmation that the company received the shipment I released the funds..the idea of my not pay was all in her head! whatever happened to customer service..??
Rating: Cancellation
Left for: Theodore S.
On: 7/31/2012
For: Small 1 Bedroom Apt - Easy,...
After communicating directly, I am not comfortable with this customer I tried working with this person for a move date that worked for both of us. I was verbally assaulted over the telephone, called names, and belittled. I apologized that I was unable to do this on the date he requested, he then called me 9x's in 1/2 an hour leaving rude and condescending VM's. This is a very self centered and entitled human. After speaking directly on the phone, I though email was the best way to communicate with him, he then proceeded to name call in emails. All this in writing.
Response from Theodore S.:
Haha. The truth is that they didn't show up and also refused to communicate with me at all! They were not trying to "find a move date" - we already had one scheduled as a firm commitment, 7/28 at 830AM! Which they then did not show up for, and didn't tell me they weren't going to show! They overbooked and screwed up - instead of admitting their mistake, they hoped it would blow over and didn't call me, and then wouldn't answer my calls either. They are untrustworthy, unprofessional liars.
Rating: Positive
Left for: Victor L.
On: 7/29/2012
For: 1978 BMW R 100 RS
Victor: Thank you for letting us help transport your bike. You were a great person to work for, and made this a smooth transaction. Thank you!
Rating: Positive
Left for: Jamie J.
On: 7/29/2012
For: 1 Packaging help required
Jamie: Thank you for letting us help you transport your table! You were wonderful to work for, and always easy to get in touch with regarding coordinating pick up and delivery. You made this a pleasant and smooth transaction. Thank you!
Items: 1 - 5 of 5  
Rating: Cancellation
Company: K & E Hauling
Left by: Ramesh G.
On: 9/28/2012
For: 14 Items for transport
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time They have not reached out to me to confirm when they are going to pick up my items. I needed a confirmation.
Rating: Cancellation
Company: K & E Hauling
Left by: Miguel M.
On: 9/13/2012
For: Cresent City Auction Pickup
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment We have made several attempts to contact Service Provider
Rating: Cancellation
Company: K & E Hauling
Left by: Theodore S.
On: 7/31/2012
For: Small 1 Bedroom Apt - Easy,...
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time Didn't Show Up. Didn't Answer Phone Calls. Didn't Offer Apology. Finally got a hold of them - they said they couldn't make it today - they also said they knew the day before they couldn't make it, but didn't let me know, which would have been helpful to me. Highly unprofessional people, and when I tried to work with them and come up with solutions to appease both parties, they became non-responsive, only emailing to say they were busy and couldn't talk on phone. Worst people ever.
Response from kduvick:
After communicating directly, I am not comfortable with this customer I tried working with this person for a move date that worked for both of us. I was verbally assaulted over the telephone, called names, and belittled. I apologized that I was unable to do this on the date he requested, he then called me 9x's in 1/2 an hour leaving rude and condescending VM's. This is a very self centered and entitled human. After speaking directly on the phone, I though email was the best way to communicate wi
Rating: Cancellation
Company: K & E Hauling
Left by: Jonah A.
On: 5/25/2012
For: 1 Bedroom Apartment ASAP - ...
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time UNRESPONSIVE SERVICE PROVIDER - LIED, MISLED BUYER AND CANCELED SHIPMENT THE DAY OF SHIPMENT!! After endless calls & emails, service provider finally answered phone night before shipment date and confirmed 8 am pickup. On day of, after dozens of unanswered phone calls & emails, waiting for over 6 hours for pickup, we were informed via USHIP, NOT the provider, that provider "claimed" injury and attempted to cancel the shipment. We REJECT this w/o accident, police & hospital admittance report
Response from kduvick:
There was communication prior to the move date. This accident was unforeseen, otherwise I would have had my husband prevent it. Our doctor is out of town for the holiday weekend, but we have an appointment for him first thing Tuesday. A copy of the doctors report will be submitted then, feel like I am in school again. As anyone can see from our feedback, we do not do the things that we are accused of by this shipper. I am sorry that my husband got hurt, and I am sorry that you are unsympathet
Rating: Cancellation
Company: K & E Hauling
Left by: Julie H.
On: 4/2/2012
For: 5 wood/glass retail jewelry...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Response from kduvick:
We are only in the Los Angeles area one a week for 2 days at the most. Each time we were in the area, the seller of the items made pick up difficult. This cancellation was not the fault of us or the shipper, and I have asked Uship to please refund you any and all fees. I am sorry this did not work out, and I am sorry that your seller was making this difficult.
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