prime

ironstar (9)
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Company Snapshot*
Company: 

prime

Entity type: Carrier
Business Type: Unknown
Carrier Operation: Interstate
Locations Served: US: Nationwide
Categories Served: Household Goods, Pets & Livestock, Special Care
CDL#: Upon Request
Insurance: Released Value – $0.60/lb. for no charge
Member Information
Member Since: 04/30/10
Feedback Score: 9
Positive Feedback: 76%
Star Rating:
3.8/5
based on 17 reviews
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
13
 0 1 1
  Neutral:
0
 0 0 0
  Negative:
4
 0 0 0
  Total Matches:
40
 0 0 0
  Cancellations:
10
 0 0 0
Detailed Feedback
Average Rating (last yr)
Communication
10 Ratings Needed
Care of Goods
10 Ratings Needed
Punctuality
10 Ratings Needed
Services as Described
10 Ratings Needed
Feedback Received (17)
Feedback Left (31)
Cancellations (10)
Items: 1 - 10 of 17 Page: 1 2 Next > >>
Rating: Positive
Company: prime
Left by: William M.
On: 1/8/2013
For: 3 Other and more
Communication:
Care of Goods:
Punctuality:
Services as Described:
Good experience overall.
Rating: Positive
Company: prime
Left by: Anoop M.
On: 6/16/2011
For: Very small - 1 Bedroom Apar...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Sorry for not updating about this shipment .... the service was excellent and i would surely contact this shipper first if i need help with moving ever again. thanks.
Rating: Negative
Company: prime
Left by: Urmi W.
On: 3/24/2011
For: 1 Bedroom Apartment + Stora...
Communication:
Care of Goods:
Punctuality:
Services as Described:
AWFUL experience. They broke our $3K TV and refused to pay for it, split our shipment without telling us, forced us to pay the whole sum before the 2nd delivery, and then refused to deliver the 2nd half of our things, without giving even a partial refund. We had to get police involved to even get the rest of our things back from them, which were scratched and obviously not well taken care of. They are NOT legitimate movers - their business address is a house and the DOT has no record of them.
Rating: Negative
Company: prime
Left by: Emma B.
On: 3/8/2011
For: 1 Bedroom House
Communication:
Care of Goods:
Punctuality:
Services as Described:
I should have known from lack of communication in the beginning of the relationship that this experience would be awful. I had scheduled everything with them around my move from Chicago to San Francisco and they agreed on dates so that I could purchase a plane ticket. I was promised to receive my things by the 18th, but didn't end up receiving them until the 25th. This wouldn't have been a problem if I had known that my things would be arriving a week late; I was living with absolutely nothing.
Rating: Positive
Company: prime
Left by: Rollyn M.
On: 3/7/2011
For: Vintage*Action Office*Desk*...
No Detailed Feedback Available Excellent shipper, great communication an all around solid PRO.
Rating: Positive
Company: prime
Left by: Alexandra K.
On: 3/2/2011
For: 1 Bedroom Apartment
Communication:
Care of Goods:
Punctuality:
Services as Described:
Kevin was great to work with and very friendly. They loaded up all of my stuff quickly and delivered it in an appropriate time frame. And excellent prices! Thanks!!
Rating: Positive
Company: prime
Left by: Dina W.
On: 2/28/2011
For: Studio apartment, no furniture
Communication:
Care of Goods:
Punctuality:
Services as Described:
My stuff got from point A to point B safely. They picked up my stuff on time and they were polite. The only negative thing was that the delivery was 5 days late, but I was in no hurry to get my stuff.
Rating: Positive
Company: prime
Left by: Anne T.
On: 2/23/2011
For: 2 Items for transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
I was very pleased with Ironstars service. They called ahead, picked up when scheduled and delivered with scheduled. They were extremely professional, courteous and polite. I would highly recommend them for small shipments. The furniture I shipped was sent to a remote village in NM and they were able to find it with few problems. I would definitely use them again and recommend them to others.
Rating: Positive
Company: prime
Left by: Michelle C.
On: 2/16/2011
For: 35 boxes and 2 pieces of fu...
Communication:
Care of Goods:
Punctuality:
Services as Described:
I was very happy with Ironstar shipping. They were flexible with the dates and times for pickup and delivery. They also kept in contact with me the whole time making me feel very comfortable. The price was also very reasonable. Overall a very positive experience, I would use Ironstar again.
Rating: Positive
Company: prime
Left by: Mary M.
On: 2/15/2011
For: Trunk & toolbox
No Detailed Feedback Available They did what they said they would. Timing was a bit of a problem, but on a cross-country moving trip, I know timelines can be challenging. They called to give us updates, though, so we knew what was happening. I would definitely use them again. Very good pricing and value for the service. Thanks!
Items: 1 - 10 of 31 Page: 1 2 3 4 Next > >>
Rating: Cancellation
Left for: Jason G.
On: 5/5/2011
For: 5 big boxes and 2 tvs. no f...
I am no longer able to accommodate this shipment
Rating: Cancellation
Left for: Waclaw W.
On: 4/6/2011
For: motorized massage table
Customer feels I misrepresented my business and/or services
Rating: Cancellation
Left for: Ashley G.
On: 3/3/2011
For: One Rug
I did not show up at agreed upon date and time
Rating: Positive
Left for: Alexandra K.
On: 3/2/2011
For: 1 Bedroom Apartment
Great customer to work with! Thanks Xandra.
Rating: Positive
Left for: Joe R.
On: 3/1/2011
For: Local Chicago 2 Bedroom Apa...
Great customer! Thanks Joe.
Rating: Cancellation
Left for: J B.
On: 2/28/2011
For: 18 medium moving type boxes
I am no longer able to accommodate this shipment I am no longer headed to destination, change in route.
Rating: Cancellation
Left for: Doug W.
On: 2/28/2011
For: Library Card Catalog File
I did not show up at agreed upon date and time
Rating: Positive
Left for: Gen D.
On: 2/26/2011
For: 15 No packaging required an...
Great customer!
Rating: Positive
Left for: Rollyn M.
On: 2/26/2011
For: Vintage*Action Office*Desk*...
Great customer! Thanks Rollyn.
Rating: Positive
Left for: Dina W.
On: 2/26/2011
For: Studio apartment, no furniture
Great customer! Thanks Dina.
Items: 1 - 10 of 10  
Rating: Cancellation
Company: prime
Left by: Jason G.
On: 5/5/2011
For: 5 big boxes and 2 tvs. no f...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment The service provider has told me their truck is broken down and they are no longer affiliated with Uship. Please my credit asap as i am in a time crunch. Thanks jason
Rating: Cancellation
Company: prime
Left by: Waclaw W.
On: 4/6/2011
For: motorized massage table
No Detailed Feedback Available The Service Provider misrepresented themselves, their business or their services Never received items.
Rating: Cancellation
Company: prime
Left by: Ashley G.
On: 3/3/2011
For: One Rug
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time Through uShip, I booked a rug to be shipped from Menlo Park to Chicago. The shipping company, Ironstar, failed to show up as scheduled in Menlo Park. When my friend, John, called Keith Irons of Ironstar, he told John he was in LA. They rescheduled for Friday, but Keith never showed up. John left him two messages and he never responded. I called Keith twice over the weekend and left messages and never heard from him.
Rating: Cancellation
Company: prime
Left by: J B.
On: 2/28/2011
For: 18 medium moving type boxes
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: prime
Left by: Doug W.
On: 2/28/2011
For: Library Card Catalog File
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time Shipper has repeatedly missed pickup dates. After last missed pickup date shipper has not returned phone calls. After more than a month of promises, I no longer has confidence in this shipper.
Rating: Cancellation
Company: prime
Left by: Ivan M.
On: 2/25/2011
For: 4 Items for transport
No Detailed Feedback Available A scheduling conflict arose that could not be resolved I pretty much gave these guys an open calendar for my shipment. They have missed numerous deadlines that they themselves had picked, and communication has been somewhat one sided. I have not had direct contact with them lately, and they have not directly let me know that there was a problem on their end. They simply kept missing deadlines until I received a cancellation email. Again, my schedule is wide open, so I don't understand the schedule conflict they have and we have not discussed it...
Rating: Cancellation
Company: prime
Left by: Vijay C.
On: 2/23/2011
For: 1 Bedroom Place
No Detailed Feedback Available A scheduling conflict arose that could not be resolved
Rating: Cancellation
Company: prime
Left by: Laurie O.
On: 2/18/2011
For: bed
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time Did not show up nor call to let me kno.
Rating: Cancellation
Company: prime
Left by: Margaret B.
On: 2/12/2011
For: 1 Bedroom Apartment
No Detailed Feedback Available After communicating directly, I am not comfortable with this Service Provider We requested their DOT number today. They said they would call back in an hour, they never did. I also left a message and emailed them the same question yesterday, they never responded. I then called the DOT to see if they were registered, there is no record of their company listed. We called them back to see if they were listed under another name, but they did not answer. We left them a message notifying them that we were considering canceling because they did not tell us their DOT number.
Rating: Cancellation
Company: prime
Left by: Federico S.
On: 1/16/2011
For: 2 Bedroom Apartment
No Detailed Feedback Available After communicating directly, I am not comfortable with this Service Provider Based on Federal Regulations found at https://www.protectyourmove.gov the service provider did not send enough information about their business (DOT registration, address, contract, etc.) and it does match several of the "Red Flags For spotting Rogue Movers". They also do not have enough feedback. I don't feel comfortable enough with this provider.
Response from ironstar:
I provided all documents that were requested but when it was one day to late communication broke down. Good luck with your shipment!
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