HOMEDIRECT INC

homedirectusa (552) ZFLTNH | 1/2/2013 at 2:39 PM CST
Spring cleaning? Ship your unused furniture to the kids! | 4/20/2012 at 7:53 AM CST
Don't forget to ship your tax returns today! | 4/17/2012 at 8:40 AM CST

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Company Snapshot*

Company:

HOMEDIRECT INC

Entity type: Carrier

Business Type: Trucking Company

Carrier Operation: Interstate

CDL#: Upon Request

DOT#: 747329

MC#: 338863

Insurance: Released Value – $0.60/lb. for no charge; Full Value Protection – additional charge

Tracking Options: All tracking can be done on our website, link provided once booking takes place.

Number of Trucks: 31

Number of Drivers: 23

Locations Served: US: Nationwide, Canada: Nationwide

Categories Served: Full Truckload Freight, Household Goods, Household Moves, LTL, Special Care

View Terms & Conditions

HomeDirectUSA is the nation's home delivery company focused on large consumer durables, such as furniture, appliances, home electronics and fitness equipment. We handle any item that's large and bulky that isn't hazardous or perishable. We also focus on moving products interstate that are not packaged. Whether it be furniture, home fitness equipment, consumer electronics or home improvement products—any larger item that requires specialized handling—HomeDirectUSA is the right choice. You know you can trust the quality of our work every step of the way. We have developed a specific program for UShip users, offering a wide range of services at flat rate pricing. Don’t know the exact weight of your shipment, no problem! With HomeDirectUSA the price we bid is the price you pay! Our bid always includes, 2 experience movers at pick up and delivery, air ride, liftgate equipped trucks and careful handling. We look forward to serving your Uship job soon!

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Member Information

Member Since:	09/29/11
Feedback Score:	552
Positive Feedback:	86%
Star Rating:	4.3/5 based on 928 reviews
Excessive Cancellations:

Feedback History

	Total	1 mo	6 mo	12 mo
Positive:	747	7	152	559
Neutral:	63	1	55	18
Negative:	118	2	55	95
Total Matches:	2493	0	285	1483
Cancellations:	96	0	16	63

Detailed Feedback

	Average Rating (last yr)
Communication	4.1/5
Care of Goods	4.2/5
Punctuality	4.0/5
Services as Described	4.2/5

Feedback Received (928)

Feedback Left (1645)

Cancellations (95)

Rating:	Negative
Company:	HOMEDIRECT INC
Left by:	Paul M.
On:	4/16/2013
For:	dining room credenza

Communication:
Care of Goods:
Punctuality:
Services as Described:

Exceptionally poor service. I do not recommend. * Shipment item (furniture) misplaced mid shipment. Not discovered until the delivery date as passed and we called. * Item arrived severely damaged, clearly a result of mishandling. Item was either dropped from a height or trucked with significant weight on top of it. * Homedirect submitted bid but subbed work out to At Your Service who had also bid at a lower rate.

Rating:	Positive
Company:	HOMEDIRECT INC
Left by:	Holly H.
On:	4/10/2013
For:	BRASS BOUND TEAK CAMPAIGN C...

No Detailed Feedback Available

Good Communication. Would Use Again.. A+

Rating:	Positive
Company:	HOMEDIRECT INC
Left by:	Holly H.
On:	4/10/2013
For:	Mahogany Partner's Desk

No Detailed Feedback Available

Good Communication. Would Use Again.. A+

Rating:	Positive
Company:	HOMEDIRECT INC
Left by:	Holly H.
On:	4/10/2013
For:	Pair of Brass Chests

Communication:
Care of Goods:
Punctuality:
Services as Described:

Good Communication. Would Use Again.. A+

Rating:	Negative
Company:	HOMEDIRECT INC
Left by:	Lesly L.
On:	4/9/2013
For:	Dresser

Communication:
Care of Goods:
Punctuality:
Services as Described:

This shipper is the ABSOLUTE WORST COMPANY I have ever dealt with. Out of nearly 40 different/seperate shipments I sent with them they literally damaged or destroyed atleast 70%...sometimes taking up to 2.5 months to deliver the piece. Some of the damage claims continue to be unresolved! 8-9 MONTHS later!! DO NOT USE THIS COMPANY!!

Rating:	Neutral
Company:	HOMEDIRECT INC
Left by:	Hector M.
On:	4/9/2013
For:	Maple Butcher Block Work Te...

No Detailed Feedback Available

Rating:	Positive
Company:	HOMEDIRECT INC
Left by:	Logan K.
On:	4/9/2013
For:	Small Sofa + Chair

Communication:
Care of Goods:
Punctuality:
Services as Described:

great shipper!!!

Rating:	Negative
Company:	HOMEDIRECT INC
Left by:	Randy L.
On:	4/6/2013
For:	Baker Furniture Mahogany Cr...

Communication:
Care of Goods:
Punctuality:
Services as Described:

My Baker credenza was in shipment for over 30 days, was totally destroyed. It looked like someone had rolled over it with a tank! Shipper only paid $180.00 on an item that cost me $1,100.00. I would never use this company again!!!!

Rating:	Negative
Company:	HOMEDIRECT INC
Left by:	Cassandra H.
On:	3/28/2013
For:	2 Leather couch

Communication:
Care of Goods:
Punctuality:
Services as Described:

Shipment was picked up 3 weeks late and delivered over 1 month late. Customer Service admitted fault but didn't offer to make things right. When I expressed my concerns and told them that we lost a $100 because of there error, he said there was nothing they could do. Beware!

Rating:	Positive
Company:	HOMEDIRECT INC
Left by:	Ken H.
On:	3/16/2013
For:	Grey Painted Dresser

Communication:
Care of Goods:
Punctuality:
Services as Described:

Pick-up and delivery in a timely manner. Item arrived safely.

Rating:	Positive
Left for:	Jennifer J.
On:	2/18/2013
For:	Broyhill Dresser

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Lisa C.
On:	2/18/2013
For:	Butcher Block

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Michael S.
On:	2/17/2013
For:	Farnsworth Chairside Radio

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Barbara S.
On:	2/15/2013
For:	Teak Couch and Loveseat

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Jakub R.
On:	2/15/2013
For:	Bed Frame & Mattress

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Sean K.
On:	2/15/2013
For:	Work station bench

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	George G.
On:	2/15/2013
For:	7up machine

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Shawn D.
On:	2/15/2013
For:	range/oven

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	John C.
On:	2/15/2013
For:	Furniture

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Positive
Left for:	Brendan H.
On:	2/15/2013
For:	CHurch Tabernacle

Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Petra B.
On:	1/14/2013
For:	antique table

No Detailed Feedback Available

I no longer need my item(s) shipped I no longer need my item shipped.

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Ray B.
On:	1/4/2013
For:	Leather Chair

No Detailed Feedback Available

There was a change to the shipping price or terms that could not be resolved Service provider requested all money up front before pick up

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Paul D.
On:	12/26/2012
For:	3 Items for transport

No Detailed Feedback Available

A scheduling conflict arose that could not be resolved Customer and shipper have agreed to terminate this agreement.

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Sandy S.
On:	12/20/2012
For:	2 Items for transport Buffe...

No Detailed Feedback Available

I am unable to reach this Service Provider after a reasonable time period After voice mails and numerous emails this carrier is unresponsive. Booked 16 days ago expecting pick up with 7 days. No longer comfortable doing business with them due to their lack of response.

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Jon F.
On:	12/19/2012
For:	Moving to Fl. 2 couches bed...

No Detailed Feedback Available

The Service Provider is not able to accommodate this shipment

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Beth R.
On:	12/17/2012
For:	large cherry Armoire

No Detailed Feedback Available

I no longer needed the item(s) shipped

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Joe R.
On:	12/14/2012
For:	Telefunken Concerto 5296 WK...

No Detailed Feedback Available

I no longer need my item(s) shipped The Item was picked up by the shipper but never delivered after 5 weeks the item was still sitting in a warehouse. The buyer canceled the sale and I had to issue a refund.

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Jack L.
On:	12/13/2012
For:	one jelly cupboard

No Detailed Feedback Available

A scheduling conflict arose that could not be resolved could not arrange any coordinated dates for shipping with owner of goods

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Ronald R.
On:	12/10/2012
For:	box

No Detailed Feedback Available

I no longer need my item(s) shipped The customer has not provided phone numbers for the delivery after 10 attempts to contact. so I had to cancel the sale.

Rating:	Cancellation
Company:	HOMEDIRECT INC
Left by:	Joan G.
On:	12/4/2012
For:	China cabinet

No Detailed Feedback Available

There was a change to the shipping price or terms that could not be resolved I accepted this bid after shipper agreed to pick up on 12/4. However, it cannot meet that date. This is a situation where a relative has passed away and we are required to clear the apartment on 12/4.

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