HOMEDIRECT INC

  • homedirectusa (552552+ Positive Feedback) TerraPass Certified Provider   ZFLTNH | 1/2/2013 at 2:39 PM CST
  • Spring cleaning? Ship your unused furniture to the kids! | 4/20/2012 at 7:53 AM CST
  • Don't forget to ship your tax returns today! | 4/17/2012 at 8:40 AM CST
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Company Snapshot*
Company: 

HOMEDIRECT INC

Entity type: Carrier
Business Type: Trucking Company
Carrier Operation: Interstate
CDL#: Upon Request
DOT#: 747329
MC#: 338863
Insurance: Released Value – $0.60/lb. for no charge; Full Value Protection – additional charge
Tracking Options: All tracking can be done on our website, link provided once booking takes place.
Number of Trucks: 31
Number of Drivers: 23
Locations Served: US: Nationwide, Canada: Nationwide
Categories Served: Full Truckload Freight, Household Goods, Household Moves, LTL, Special Care
View Terms & Conditions
HomeDirectUSA is the nation's home delivery company focused on large consumer durables, such as furniture, appliances, home electronics and fitness equipment. We handle any item that's large and bulky that isn't hazardous or perishable. We also focus on moving products interstate that are not packaged. Whether it be furniture, home fitness equipment, consumer electronics or home improvement products—any larger item that requires specialized handling—HomeDirectUSA is the right choice. You know you can trust the quality of our work every step of the way. We have developed a specific program for UShip users, offering a wide range of services at flat rate pricing. Don’t know the exact weight of your shipment, no problem! With HomeDirectUSA the price we bid is the price you pay! Our bid always includes, 2 experience movers at pick up and delivery, air ride, liftgate equipped trucks and careful handling. We look forward to serving your Uship job soon!

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Member Information
Member Since: 09/29/11
Feedback Score: 552
Positive Feedback: 86%
Star Rating:
4.3/5
based on 931 reviews
  • uShip Sales Rank: #1242 of 449,958 overall
  • #35 in Antiques
  • #76 in Furniture
  • #100 in Other Special Care Items
  • See all rankings
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
747
 7 150 552
  Neutral:
66
 4 57 20
  Negative:
118
 2 53 95
  Total Matches:
2493
 0 265 1457
  Cancellations:
96
 0 16 62
Detailed Feedback
Average Rating (last yr)
Communication
4.1/5
Care of Goods
4.2/5
Punctuality
4.0/5
Services as Described
4.1/5
Feedback Received (931)
Feedback Left (1645)
Cancellations (95)
Items: 1 - 10 of 931 Page: 1 2 3 4 5 6 Next > >>
Rating: Neutral
Company: HOMEDIRECT INC
Left by: Jason P.
On: 5/18/2013
For: DANISH MID CENTURY MODERN V...
No Detailed Feedback Available
Rating: Neutral
Company: HOMEDIRECT INC
Left by: Jason P.
On: 5/18/2013
For: DANISH MID CENTURY TEAK SID...
No Detailed Feedback Available
Rating: Neutral
Company: HOMEDIRECT INC
Left by: Jason P.
On: 5/18/2013
For: MILO BAUGHMAN MID CENTURY D...
Communication:
Care of Goods:
Punctuality:
Services as Described:
This company picked up a danish modern dresser from the 1950's in perfect condition. I packed it up, which is unnecessary with a blanket wrap service but I wanted it to arrive safely. When dropped off at the clients house the dresser was damaged beyond repair. This dresser lasted 60 years and it took this careless shipping company a couple of days to destroy it. I am constantly selling furniture all over the US and I will NEVER use Home Direct Again. I was reimbursed but lost a valuable client
Rating: Negative
Company: HOMEDIRECT INC
Left by: Cindy D.
On: 5/17/2013
For: Heirloom secretary (desk wi...
No Detailed Feedback Available My heirloom desk required $800 of repairs. I do NOT recommend this shipper.
Rating: Positive
Company: HOMEDIRECT INC
Left by: Nolandracing (3)
On: 5/17/2013
For: Vintage Sofa
No Detailed Feedback Available Took a little bit but the shipping turned out great.
Rating: Positive
Company: HOMEDIRECT INC
Left by: Andrew H.
On: 5/14/2013
For: Queen Size Mattress
Communication:
Care of Goods:
Punctuality:
Services as Described:
Shipped under budget and ahead of time.
Rating: Positive
Company: HOMEDIRECT INC
Left by: C W.
On: 5/13/2013
For: bureau
Communication:
Care of Goods:
Punctuality:
Services as Described:
Our marble topped bureau was carefully wrapped and perfectly delivered. Delivery took a bit longer than anticipated, but customer service was helpful in tracking and resolving.
Rating: Positive
Company: HOMEDIRECT INC
Left by: Lesli H.
On: 5/9/2013
For: antique sideboard
Communication:
Care of Goods:
Punctuality:
Services as Described:
With the exception of some confusion from the actual transporter, our experience with this provider was excellent.
Rating: Positive
Company: HOMEDIRECT INC
Left by: Lorra T.
On: 5/8/2013
For: Oak table and chairs
No Detailed Feedback Available Great experiance, good communication, on time delivery.
Rating: Neutral
Company: HOMEDIRECT INC
Left by: Leslie P.
On: 5/8/2013
For: Couch, chairs, table and 11...
No Detailed Feedback Available In the end the items did come and prior to the company making it up to me, I was prepared to leave a very negative review but in the end they did make good. Note that it was about a month late and there was a ton of phone calls and emails to try to figure out why it wasn't getting delivered. I even gave a way my furniture expecting the due date to be a good one according to the tracking site, only to find out it hadn't actually left yet. In the end it was fine and the movers were great!
Items: 1 - 10 of 1,645 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: Richard F.
On: 3/28/2013
For: Molly
The customer no longer needed the item(s) shipped
Rating: Cancellation
Left for: Ann C.
On: 3/15/2013
For: Queen Anne Burl Walnut Secr...
The customer no longer needed the item(s) shipped
Rating: Cancellation
Left for: Cheryl C.
On: 3/12/2013
For: Large Mohogany Cabinet
I am no longer able to accommodate this shipment
Rating: Cancellation
Left for: Robin A.
On: 3/7/2013
For: Large antique roll-top desk
I did not show up at agreed upon date and time
Rating: Positive
Left for: Michael P.
On: 2/28/2013
For: Antique Pool Hall Shoe Shin...
Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)
Rating: Positive
Left for: Jeff S.
On: 2/28/2013
For: Sewing machine in desk
Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)
Rating: Positive
Left for: Ben H.
On: 2/28/2013
For: King Bed
Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)
Rating: Cancellation
Left for: Vasili M.
On: 2/27/2013
For: FIAT dealership sign, Illum...
The customer no longer needed the item(s) shipped
Rating: Positive
Left for: Rose C.
On: 2/20/2013
For: coffee table
Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)
Rating: Positive
Left for: Hector M.
On: 2/18/2013
For: Maple Butcher Block Work Te...
Hello, we appreciated the opportunity to work with you on this shipment and hope you will keep us in mind for your future shipping needs. Thank you for choosing HomeDirectUSA (BF)
Items: 1 - 10 of 95 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Richard F.
On: 3/28/2013
For: Molly
No Detailed Feedback Available I no longer need my item(s) shipped My daughter (Molly) to whom this shipment was going to in Massachusetts lost her job recently and has had to move in with friends. She no longer has need/space for our furniture. I am requesting a refund of the $577.99 previously billed to my credit card. Thank you
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Ann C.
On: 3/15/2013
For: Queen Anne Burl Walnut Secr...
No Detailed Feedback Available I no longer need my item(s) shipped I no longer need my item shipped.
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Cheryl C.
On: 3/12/2013
For: Large Mohogany Cabinet
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment The service provider said that they cannot pick up this load, and we have had to arrange for an alternate shipper.
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Robin A.
On: 3/7/2013
For: Large antique roll-top desk
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time After clear communication, the shipper agreed to pick up the shipment during a very specific and limited period of time (I had informed them repeatedly that the pickup time was not flexible due to the desk being part of an estate and that my contact person would only be there for a two day period). I agreed to be completely flexible around delivery time. They indicated that they would pick up on the agreed upon date. On that date, the truck pulled up to the residence and the driver informed th
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Vasili M.
On: 2/27/2013
For: FIAT dealership sign, Illum...
No Detailed Feedback Available I no longer need my item(s) shipped This booking happend long ago and I forgot to request a cancellation when the item that was supposed to get picked up was stolen. The provider was cordial and helpful, I just forgot to cancel. Thank you, Vasili
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Sherry O.
On: 2/4/2013
For: Small Sofa & Two Chairs
No Detailed Feedback Available A scheduling conflict arose that could not be resolved Could not work out a timing issue.
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Gloria F.
On: 1/24/2013
For: Bed
No Detailed Feedback Available The Service Provider did not show up at agreed upon date and time This shipment was picked up by the wrong carrier that was not contracted through Uship. Details were sent to Deborah G.
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Cathy L.
On: 1/23/2013
For: 2 Items for transport twin ...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment When we entered this contract the beds were to be picked up within 7 days. It has been 12 days. I have talked to several people at Home Direct, Burton , Paul, Chris and each one says they will get to the bottom of the delay in picking these up and call me back. I always have to call them I recieved one call from Paul the first time I called and he left word on my answering machine that he would call me the next day and quess what no call. Since then I have not heard nothing from them. I think it
Response from homedirectusa:
We are terribly sorry; you caught us during an unexpected transition in the VA area to a new service provider. Our provider had slipped below acceptable standards. We are embarrassed and hope you forgive us. Best of luck, and again, our deepest apologies.
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Steve A.
On: 1/22/2013
For: RESTORATION HARDWARE Tufted...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment Shipper had bad experience with our shipper.
Rating: Cancellation
Company: HOMEDIRECT INC
Left by: Bill C.
On: 1/19/2013
For: entertainment center
No Detailed Feedback Available Service Provider cancelled after communicating directly – did not feel comfortable moving forward
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