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| 2/29/2008 | Shipper | Cancellation
| applog (152 ) |
Customer cancelled after communicating directly – did not feel comfortable moving forward..
Customer choose us on 12/12 and we scheduled for pick up on 12/14. The customer called back and stated that they wanted to change this shipment and have them drop off at the terminal. We called the terminal to advise the customer of the address to make drop off. The customer had never called the office to advise that they had not been reached by the terminal. I did advise that during the holidays this throws a wrench in scheduling when they cancel the initial pick up. We have this scheduled
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