FLEET EXPRESS AUTO TRANSPORT LLC

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Company Snapshot*

Company: 

FLEET EXPRESS AUTO TRANSPORT LLC

Entity type: Broker

Business Type: Trucking Company

Carrier Operation: Interstate

Locations Served: US: Nationwide

Categories Served: Motorcycles, Vehicles

Trailer Type: Dry Van, Lowboy, Step Deck, Auto Carrier, Flatbed Double, Removable Gooseneck, Van Double, Other

CDL#: Upon Request

MC#: 769016

Other Authority: Bonded - Trust Fund - Liberty National Financial Corp

Insurance: Full Value Protection – no additional charge up to $500,000.00

View Terms & Conditions

Hello I'm Richard Kelly Owner of Fleet Express Auto Transport. We are a 5 Star Rated company. Our carriers are preferred carriers in which all vehicles are fully insured bumper to bumper zero deductible in coverage to ensure your vehicle's safety. We also provided door to door service. My specialty is helping you find the perfect option to meet your auto transport needs. I work directly with the nation’s largest network of carriers, which allows me to personalize the best rate for you. To start, do you want to solidify the scheduling of your auto transport now or are you just searching around for prices? I am here to be your personal route coordinator. There are no obligations, just quality service.Fleet Express Auto Transport can assist you with shipping your car anywhere including Alaska and Hawaii

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Member Information

Member Since:	02/17/12
Feedback Score:	61
Positive Feedback:	88%
Star Rating:	4.4/5 based on 87 reviews
Excessive Cancellations:	21
uShip Sales Rank: #310 of 448,225 overall #45 in Cars & Light Trucks #61 in Vehicles See all rankings

Feedback History

		Total	1 mo	6 mo	12 mo
	Positive:	72	4	25	70
	Neutral:	5	0	4	2
	Negative:	10	1	3	10
	Total Matches:	206	10	64	192
	Cancellations:	44	2	17	41

Detailed Feedback

	Average Rating (last yr)
Communication	4.1/5
Care of Goods	4.6/5
Punctuality	3.9/5
Services as Described	4.2/5

Items: 1 - 10 of 87 Page: 1 2 3 4 5 6 Next > >>

Rating: Positive Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Bennett G. On: 5/16/2013 For: 2010 Porsche 911 Carrera fo...	No Detailed Feedback Available	every thing went as promised. The car was picked up and delivered on the dates that were scheduled. The driver was great. The only advise is the dispatchers should be a little more accurate when I was seeking info. Other than that I would give my shipment a high grade, I will use them again. Response from fleetexpress: GREAT CUSTOMER TO WORK WITH
Rating: Positive Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: hotrodf350 (28)   On: 5/16/2013 For: 2006 Big Dog Pitbull Base	No Detailed Feedback Available	Thanks for the business. Response from fleetexpress: AWESOME DRIVER JUST AWESOME!!!!!!!!!!!
Rating: Positive Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: MikAlyExpedite (100)   On: 5/11/2013 For: 1932 FORD ROADSTER	No Detailed Feedback Available	Beautiful car better people, payment as scheduled and no issues. WONDERFUL. Response from fleetexpress: awesome service A plus
Rating: Positive Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: aplumberr (12)  On: 5/11/2013 For: 2005 Toyota Tacoma	No Detailed Feedback Available	Thanks for the business, Tim & Susan, TCD ENTERPRISES Response from fleetexpress: GREAT JOB GREAT SERVICE
Rating: Negative Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Mark A. On: 5/9/2013 For: 2007 Lexus IS 350	No Detailed Feedback Available	HORRIBLE. DAMAGED CAR, THEN DENIED IT. WE HAD PHOTOS. CAME ALMOST 3 COMPLETE DAYS LATE WITH ZERO COMMUNICATIONS THE LAST TWO DAYS. RICHARD AVOIDED MY CALLS, HIS SUBCONTRACTOR AVOIDED MY CALLS. I FILED BBB COMPLAINT. CHECK HIS FEEDBACK, ALL OF US CAN'T BE WRONG! Response from fleetexpress: All untrue customer delayed shipment then wanted us to make it in 2 days... Most not understanding customer ever. God bless
Rating: Neutral Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Enoch S. On: 4/15/2013 For: 2004 Honda Civic	Communication: Care of Goods: Punctuality: Services as Described:	The shipper gave the shipment to another driver who did not have patience.
Rating: Positive Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: yellowbug (29)  On: 4/11/2013 For: 1983 cushman three wheel bi...	No Detailed Feedback Available	Good 5 stars would wotk with broker again.Thanks
Rating: Positive Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Walter B. On: 4/11/2013 For: 2000 Nissan Maxima	Communication: Care of Goods: Punctuality: Services as Described:	Really good customer service! Response from fleetexpress: thank you
Rating: Neutral Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: John K. On: 4/9/2013 For: Dodge Power Wagon	Communication: Care of Goods: Punctuality: Services as Described:	Shipment was picked up on 3/29/2013 and was promised on 4/2/2013. On 4/2/2013 at 4:00 PM I called to see if the truck was going to be delivered since I had people waiting at the delivery point to sign for it. I was told that it would not be delivered until 4/4 or 4/5/2013. I asked for a more confirmed date so I could arrange to have somebody present to sign for the delivery. I was told it would be delivered on Friday 4/5/2013. Delivery was made 4/8/2013 at 8:30 PM, wouldn't recomend them! Response from fleetexpress: SORRY DRIVER BROKE DOWN THINGS DO HAPPEN WE WERE ONLY 1 DAY LATE. SORRY FOR INCONVENIENCE VEHICLE ARRIVED WITH NO DAMAGES SORRY FOR DELAY
Rating: Negative Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Frederick A. On: 4/8/2013 For: 2004 Honda Civic Sedan & 19...	Communication: Care of Goods: Punctuality: Services as Described:	We had a terrible experience with this company/broker. Driver did not arrive on-time as promised by broker Richard Kelly(if that is his real name?) Did not return calls at all. Finally arrived 4 days late from promised pick up date, and offered no monetary compensation for inconvenience of leaving us homeless for 3 days. Damaged my convertible top and the driver offered $50 DISCOUNT off my bill for the $700 of DAMAGES to my convertible top. THIS BROKER SUCKS! STAY AWAY, Do your research.... Response from fleetexpress: CUSTOMER IS LYING...NO DAMAGE WAS DONE NOR WAS THERE A CLAIM.... WE PICKED UP THE VEHICLE ON TIME AND DELIVERED ON TIME I DON'T UNDERSTAND WHERE ALL THIS IS COMING FROM WE NEVER EVEN RECEIVED A CALL WITH ANY ISSUES

Items: 1 - 10 of 202 Page: 1 2 3 4 5 6 Next > >>

Rating: Positive Left for: David V. On: 5/18/2013 For: 2006 BMW 3-Series
Rating: Positive Left for: Greg S. On: 5/18/2013 For: 2006 Infiniti G35 Coupe	GREG WAS PATIENT AND EASY TO WORK WITH...HOPE TO DO BUSINESS AGAIN
Rating: Positive Left for: hotrodf350 (28)   On: 5/16/2013 For: 2006 Big Dog Pitbull Base	Great driver couldn't have ask for better highly recommend for all shipments
Rating: Cancellation Left for: FirstChoicetransports (24)  On: 5/11/2013 For: 2003 GMC Sonoma	A scheduling conflict arose that could not be resolved scheduling screwed things up driver arrived on time but payment was done on car
Rating: Positive Left for: MikAlyExpedite (100)   On: 5/11/2013 For: 1932 FORD ROADSTER	EXCELLENT DRIVER GREAT COMMUNICATION... COULDN'T BE HAPPIER
Rating: Positive Left for: aplumberr (12)  On: 5/11/2013 For: 2005 Toyota Tacoma	TIM HAS TO BE ONE OF THE BEST DRIVERS EVER!!! PATIENT FAST SUPERIOR COMMUNICATION.. I WISH I COULD GIVE HIM TWO POSITIVE RATINGS Response from aplumberr: Thanks, we just try to provide the best customer service available. Call us again if we can help, Thanks Tim & Susan
Rating: Cancellation Left for: Peter G. On: 5/9/2013 For: 2006 Ford Mustang Saleen	A scheduling conflict arose that could not be resolved Customer did not want to wait until 5-10-2013 for pick up Response from Peter G.: Shipper guaranteed pickup 24-48 hours and when I called in he ignored my messages did not return any of my calls. When I finally did reach a live person after 15 calls I was told ill call you back in 15 minutes let me check on that and that was 4 days ago. If you are interested in being told nothing but lies and not given one ounce of respect than by all means this is your place to book. I'm so tired of brokers making BS promises I wouldn't use this company to ship a pack of bubble gum !!!!!
Rating: Negative Left for: Mark A. On: 5/9/2013 For: 2007 Lexus IS 350	WORST CUSTOMER TO WORK WITH IN MY 25 YEARS OF DOING THIS BUSINESS WE HAD A TRUCK ASSIGNED TO HIM FOR PICK UP TUESDAY HE WASN'T THERE OR AVAILABLE ANDADE US DRIVE ONE HUNDRED MILES OUT FOR NOTHING SO BROUGHT ANOTHER TRUCK THURSDAY AND HE GOT UPSET BECAUSE WE DIDN'T MAKE IT TO DELIVER IN TWO DAYS FOR THIRTEEN HUNDRED MILES IMPOSSIBLE!!!! OUR ORIGINAL TRUCK WOULD OF MADE IT. There was no damages
Rating: Positive Left for: Bennett G. On: 5/8/2013 For: 2010 Porsche 911 Carrera fo...
Rating: Cancellation Left for: Dale B. On: 4/17/2013 For: 1987 GMC 1 Ton	A scheduling conflict arose that could not be resolved Scheduling conflict

Items: 1 - 10 of 44 Page: 1 2 3 4 5 Next > >>

Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: FirstChoicetransports (24)  On: 5/11/2013 For: 2003 GMC Sonoma	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Peter G. On: 5/9/2013 For: 2006 Ford Mustang Saleen	No Detailed Feedback Available	The Service Provider did not show up at agreed upon date and time Service provider made promises to pick up car 48 hours max time and will not answer the phone or return voice mails very very unprofessional. Have spoken to someone everyday who Saids ill check on that and call you right back and never calls very surprised at how badly I've been treated and the lack of respect and common courtesy I've been shown. Beware when booking this agent will promise you whatever you want to book you and not deliver, would not recommend or use this shipper to deliver a p
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Dale B. On: 4/17/2013 For: 1987 GMC 1 Ton	No Detailed Feedback Available	The Service Provider is not able to accommodate this shipment Was told there having mechanical problems
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Joseph P. On: 4/17/2013 For: 1947 Lincoln 4 dr Sedan	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Jessy Y. On: 4/15/2013 For: oldsmobile convertible 1968	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved the carrier has ever told me to wait until tomorrow he answers the phone call
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Pete K. On: 4/8/2013 For: Ford Thunderbird	No Detailed Feedback Available	The Service Provider misrepresented themselves, their business or their services FleetExpress is terrible. Do not use. Never called once after acceptance of bid. Had to have Uship contact them and all they did was to say that prices have now gone up and now they have to cancel the order. Go with another company and save yourself the headache.
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Dan D. On: 4/7/2013 For: Volkswagen Rabbit Deluxe H...	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Brian R. On: 3/28/2013 For: 2003 Ford Taurus	No Detailed Feedback Available	I am unable to reach this Service Provider after a reasonable time period I booked shipment of a 2003 Ford Taurus on Sunday March 24 from Tampa to Gulf Breeze FL. After multiple emails to Richard on Monday and Tuesday as well as calls and voicemails on Wed and Thur, I haven't received any kind of communication. Absolutely unacceptable, I just wish I could leave feedback. Obviously, my customer was less than happy and is now driving from Gulf Breeze to Tampa to pick up the vehicle. Worst customer service I've ever encountered, ever....
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Tim D. On: 3/28/2013 For: 2004 Ford F-150	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved According to Texas Direct Dealership Fleet Express was supposed to pick up truck and NEVER showed. I have called carrier and they DON"T RETURN PHONE CALLS. BAD COMMUNICATION SKILLS. I live in New Hampshire so I am not quite sure who is at FAULT. What I will say though is that I believe it to be the Carrier based on the fact that I have called many times and NO RETURN CALLS -- seems to me they don't want to deliver the goods and are avoiding the situation. Tim Dunn
Rating: Cancellation Company: FLEET EXPRESS AUTO TRANSPORT LLC Left by: Courtland M. On: 3/16/2013 For: 2012 Dodge Charger SRT8	No Detailed Feedback Available	I no longer need my item(s) shipped I am flying out to get it. Thanks anyways.