TenderTouchTransport (75)

Company Snapshot *

Company: efir
Business Type: Independent Trucker (Owner Operator)
Carrier Operation: Interstate

Payment Methods: Cash, Credit Card, PayPal
Payment Accepted: Before pickup, At delivery
Additional Payment Terms: There is a 50% deposit due at time of booking.

View Terms & Conditions

Number of Trucks: 3
Number of Drivers: 2

Categories Served: Pets & Livestock

We are a small family run transport company as well as lifetime horse owners. We currently offer trailers leaving Florida to NY every 10 days as well as well as an East to West coast trip once a month. We haul with a 2008 Chevy Silverados. Our horse trailers range from a 6 horse slant to an stock combo with box stalls. We have multiple references if needed. We hope to do business with you soon.

Pictures & Videos (2)

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Member Information

Member Since:3/16/2009
Feedback Score:5
Positive Feedback:86%
Excessive Cancellations:1

History	Total	6 mo.	12 mo.
Positive	6	1	6
Neutral	1	1	1
Negative	1	1	1
Matches	19	9	19
Cancellations	3	3	3

Detailed Feedback	Avg. Rating (last yr.)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed
Average	10 Ratings Needed

Feedback Received (11)

Feedback Left (8)

Rating: Cancellation

Left by: Fillyblewbayou (1)

On: 10/7/2009

For: Springs Bling

No Detailed Feedback Available

The Service Provider did not show up at agreed upon agreed date & time This has cost me $300 out of pocket; first rescheduling because of a funeral. However, they have 3 trucks and trailers; then mechanical problems; will leave the comments at that but please make sure I get a full refund of my deposit. I am sure I will get the shame on me response but I could say more; U-Ship with this provider has been negative and costly for me. Please let me know how I can get my refund.

Rating: Cancellation

Left by: patikakes (2)

On: 10/5/2009

For: Bonnie the Red Belted Galloway

No Detailed Feedback Available

The Service Provider did not show up at agreed upon agreed date & time The Service Provided agreed to pickup my shipment on late Saturday afternoon in North Carolina. The seller had the animal prepared for transporting. The Service Provider called at the time he was suppose to pickup the shipment. He stated he was in Tennessee and his truck was in the repair shop and he would not get it back before Monday. If he was suppose to be in N.C. at 3:00 and he was in fact in Tenn maybe he over booked his shipments.

Rating: Cancellation

Left by: ksmules (2)

On: 9/1/2009

For: One Horse FL to Ky

No Detailed Feedback Available

I no longer need my item(s) shipped Horse no longer needs to be shipped.

Rating:

Neutral

Left by: beachiolli (1)

On: 7/28/2009

For: Still need Charlie shipping to

Communication:
Care Of Goods:
Punctuality:
Services As Described:

Horse arrived after a very long trip on the trailer. The horse was very dehydrated and had various cuts on the face from beeing tossed around in the trailer. I have the feeling he had a very rough ride and was not cared for on the trailer to the best of the shippers ability. Would not reccomend this shipper for a long haul, although the communication was reasonable and they did take the horse off the trailer to allow for rest.
Response from efir:
Although I do appreciate the "neutral"...but I do take offense to the assumption that your horse was tossed around the trailer..yes the trip did take longer than expected but we did have an overnight, your horse had a box stall, water and hay was provided at all times with several rest breaks..and the "various cuts on face" were week old scrapes that he had when we loaded...this info is on your off loading check list...I did try to contact you 24 hours post delivery with no return call...

Rating:

Positive

Left by: Donasails (0)

On: 7/8/2009

For: Yancey

Read Story

Communication:
Care Of Goods:
Punctuality:
Services As Described:

This transport company was FABULOUS! They were professional, considerate, competent, respectful of my time and emotion and genuinely nice. My horse arrived early, healthy, and without incident. They provided updates during the trip and were truly concerned about the safety of my special needs horse.

Rating:

Negative

Left by: zpaintedacres (0)

On: 6/8/2009

For: 2 paints

Communication:
Care Of Goods:
Punctuality:
Services As Described:

The people had to pick up my horses over 1 week in advance prior to shipping them, then they were supposed to leave on the June 1st, they did not arrive until the 5th and both horses came back to my property very skinny and they were remains of sweet feed in my horse bucket in which my horses don't eat sweet feed, one of my horses coliced the night they dropped the horses off. If going long distance, use a trucking company that has the big vans for better ride, they put both horses in same stall
Response from efir:
Bid date was 5/6 with a pickup date within 10 days, customer changed pickup dates for the 28th becasue she was moving, truck was not leaving until June 1st therefore we had to pick up early, horse were fed grain and hay at our farm at no extra charge...horses were delivered in a 14 x 8 box stall together as they were pastured together and got along better than when apart. Since this complaint I have called the boarding barn and no colic! I would love to see the vet receipt!

Rating:

Positive

Left by: Dawnb8jr (1)

On: 4/22/2009

For: Miniature Mare needs transport

Communication:
Care Of Goods:
Punctuality:
Services As Described:

Communication was great during the the entire process and transport! Tony kept me updated as to expected arrival/delivery. Mini arrived safely and had comfortable trip. Would surely use Tony and his company again. Thanks for a great and safe transport.

Rating:

Positive

Left by: haulmyhorse05 (6)

On: 4/22/2009

For: Tall Arabian gelding needs cro

Communication:
Care Of Goods:
Punctuality:
Services As Described:

I will definitely use this company again! Awesome communication, and wonderful equipment. My trainer said that my horse arrived heathy and happy! Tony was very professional, and his wife Candy kept me updated at all times... PLUS- The price they gave me was unbeatable! Thank you~

Rating:

Positive

Left by: tpearson (1)

On: 4/22/2009

For: cookie dough

Communication:
Care Of Goods:
Punctuality:
Services As Described:

Excellent communications and would ship with them again. They were very pleasant and professional.

Rating:

Positive

Left by: chunn01 (1)

On: 4/13/2009

For: Colt

Communication:
Care Of Goods:
Punctuality:
Services As Described:

Was EXTREMELY professional. Arrived right on time. Was VERY horse savvy and took great care of my colt. Thank you!!!!!!!!

Rating: Cancellation Left for: Fillyblewbayou (1) On: 10/7/2009 For: Springs Bling	I am no longer able to accommodate this customer’s shipment Unfortunatly we are having mechanical problems this week...I am unable to transport in a timely manner...
Rating: Cancellation Left for: patikakes (2) On: 10/5/2009 For: Bonnie the Red Belted Galloway	I am no longer able to accommodate this customer’s shipment Our vehicle at the moment is having mechanical problems and will be atleast 3 days before it is fixed...customer would like to relist so he can get this done sooner!
Rating: Positive Left for: ksriecke (2) On: 9/1/2009 For: Charlie
Rating: Cancellation Left for: ksmules (2) On: 9/1/2009 For: One Horse FL to Ky	Customer no longer needs their item(s) shipped
Rating: Positive Left for: tpearson (1) On: 4/21/2009 For: cookie dough
Rating: Positive Left for: Dawnb8jr (1) On: 4/19/2009 For: Miniature Mare needs transport	A great customer to work with...
Rating: Positive Left for: DrRamby (1) On: 4/13/2009 For: Mare & Yearling Filly Read Story
Rating: Positive Left for: chunn01 (1) On: 4/13/2009 For: Colt

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