| 11/24/2007 | Service Provider | Cancellation
| StocktonBob (1) |
The Service Provider is not able to accommodate my shipment.
After seven weeks of waiting, I am requesting this shipment be cancelled. There were NO loading and NO unloading issues. Nothing was mistated. The service provider simply could not get the job done. Repeated emails went unanswered and only one phone call was ever received from them which said the load "would be picked up the next day", which was FIVE weeks ago. I was flexible with my dates, but come on, SEVEN weeks!?! There is no excuse on this one. Very disappointing.
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Response from applog:
We were unable to make pick up because your item was not paid for. Thus, the item was not ready for transportation when our drivers were in your location.
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| 11/20/2007 | Service Provider | Positive
| crawvill (1) |
Service was great and on time.
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| 11/20/2007 | Service Provider | Positive
| hydrig (13 ) |
Perfect all the way! Communication was good and the driver was top notch. Thank you!
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Response from applog:
Thank you!
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| 11/19/2007 | Service Provider | Cancellation
| paulzoubarev (1) |
A scheduling conflict arose that could not be resolved.
Please, cancel this match, I am not happy with the scheduling at all. They are claiming, that the facility had no loading support at the pick up location, but I was not informed at he time of the pick up attempt, which could be done and resolved right then a week ago, since then I had very hard times communicating and rescheduling the service. Now I am due fair amount for storages at the pick up location and I am going to arrange my own delivery now. Please, refund my deposit and sorry for the i
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| 11/19/2007 | Service Provider | Positive
| williamsmillpondroad (1) |
Communication at times was not as it should have been. Complications in route prevented freights timly shipping. Shipping Commitment dates were made and then broken with out being notified. Unit came with main bucket pin lost in route, I don't even know how it was able to drive off the bed of the truck. I was not made aware of the problem bt the trucker.
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| 11/14/2007 | Service Provider | Positive
| jeffgeneral2005 (1) |
Very happy with the quick response. Will recommend the service.
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| 11/13/2007 | Service Provider | Positive
| 5635pb (5) |
great to deal with recomend highly
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Response from applog:
Great customer to work with.
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| 11/6/2007 | Service Provider | Positive
| GranbyDoug (3) |
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| 11/5/2007 | Service Provider | Neutral
| dodra175 (1) |
my truck has not yet been delivered! not happp at all. return calls are hard to get. I am spnding too much on storage while the truck awaits trucker.
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Response from applog:
Shippers pick up location was not upfront with them. Item went from 16' to 27' and could not be loaded with ramps as the drive shaft would scrap. We did not want to cause damage to the shippers item. We made a 2nd attempt to pick up and the location stated we needed 24 hours notice. We had a truck there then but did not have another one as of yet due to pick up location being difficult in arrangments.
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| 11/3/2007 | Service Provider | Positive
| dptosculpt (1) |
great to work with!!!! would do business again. thanks
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