| 2/13/2008 | Service Provider | Positive
| brianh80918 (2) |
BEING MY FIRST CROSS COUNTRY SHIPMENT, THE PROCESS WAS OVERWELMING AT FIRST THEN I ACCEPTED A BID FROM TRANSPRO USA AND NEIL TOOK OVER WITH GREAT AUTHORITY AND MADE IT HAPPEN. THE ENTIRE EVENT WAS ASSUME THE PRICE WAS VERY COMPETITVE, THE COMMUNICATION EXCELLENT AND THE GOODS ARRIVED IN PERFECT CONDITION 2-DAYS EARLY. IF YOU NEED A SHIPPER WHO KNOWS AND MORE IMPORTANTLY DOES THEIR JOB WELL YOU NEED NEIL AND TRANSPRO USA..
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Response from TransproUSALogistics:
Well, I must candidly say the pleasure was really mine for having been selected to be of service & would welcome the opportunity to do so again. Excellent shipper / understanding person to communicate with and one whose expectations I believe, were rewarded with appreciable service in "Delivering valued customer business" ... Thank you
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| 2/12/2008 | Service Provider | Positive
| brandonlenoir (1) |
Neill with TransproUSALogistics gave great service, and was very professional. I would refer to anyone. Thanks
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Response from TransproUSALogistics:
Pleasure was really mine for having been selected to be of service & would welcome the opportunity to do so again. Excellent shipper / understanding person to communicate with.
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| 2/11/2008 | Service Provider | Positive
| coldduc (11 ) |
fast & professional
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Response from TransproUSALogistics:
Pleasure was really mine for having been selected to be of service. Would like the opportunity to do so again. Excellent shipper / understanding customer to communicate with as all too often it seems, people in general do not make the time or effort to do so.
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| 2/7/2008 | Service Provider | Positive
| spellsinger (4) |
People were friendly, tried a couple times to get it delivered, but receipt point not available. Left at ship dock, they did good job. Stayed in communication from several thousand miles away. I will use again.
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Response from TransproUSALogistics:
Due to circumstances beyond carrier's control, customer's drop shipment location / consignee for this shipment wasn't readily available or responding to carrier's VM messages to schedule delivery. Customer most understanding for difficulties encountered by carrier with consignee's "non-availability" to receive in a timely manner. However with persistence "drop shipment" delivery was effected for the customer by consignee pick-up. Would appreciate the opportunity to be of service again.
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| 2/1/2008 | Service Provider | Positive
| prosserrichard (1) |
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Response from TransproUSALogistics:
Nice shipper / person to do business with. Would welcome the opportunity to be asked to do so again.
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| 1/25/2008 | Service Provider | Cancellation
| 2schizo (1) |
There was a change to the shipping price or terms that could not be resolved.
Provider wanted funds in advance of shipment. I wanted payment made at delivery.
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Response from TransproUSALogistics:
Upon bid acceptance & as per clearly stated terms, customer was emailed information for online procedure for remittance of freight charges. Customer subsequently wanted COD terms after the fact which are unacceptable. Customer further inferred he didn't like the bid's terms of service or tone of wording contained therein. In summary, customer appears to have been motivated by cost alone & no attention to detail. Broker hereby accepts customer's request to cancel without prejudice or dispute.
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| 1/22/2008 | Service Provider | Positive
| dkcoonrod (1) |
The shipment was delivered in excellent condition and on schedule. The shipper was very helpful making all arrangements and providing proper paperwork to make the transaction smooth and simple; very professional.
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Response from TransproUSALogistics:
Pleasure was really mine for being able to be of service. A discerning person to do business with & would welcome the privilege to do so again.
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| 1/8/2008 | Service Provider | Positive
| superlite272000 (1) |
good delivery would use again Thanks
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Response from TransproUSALogistics:
Pleasure was really mine for to being able to be of service. A discerning person to do business with.
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| 12/27/2007 | Service Provider | Cancellation
| pault2073 (-1) |
The Service Provider is not able to accommodate my shipment.
The seller of this item miscommunicated it's weight and dimensions. The shipper who's bid I accepted has been extremely polite and helpful. But the item weighs 200lbs more than I was originally told and it is longer than I was told. Understandably the shipper said that he would have to withdraw his original bid and since he is traveling until Jan 3rd he would not be able to tell me what he can do it for until then. I'm now in somewhat of a hurry to get this item so I would like to re-list it as
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Response from TransproUSALogistics:
Customer communicated in a timely manner & was understanding to the fact that his shipment’s particulars were not what were originally said to be by the seller / supplier and for which therefore negated our terms of match acceptance.
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| 12/18/2007 | Service Provider | Positive
| oaao (2) |
Fast Service, Good Comm. Highly recommended. Thank you.
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Response from TransproUSALogistics:
Pleasure was really mine and for having been selected to be of service. Would certainly like the opportunity to do so again. Excellent shipper / understanding customer to communicate with.
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