World Class Piano Co.

SteinwayDan (38) is Salt Lake City tomorrow AM, then on to vegas | 5/1/2012 at 8:30 PM CST
in SF area today | 4/29/2012 at 12:38 PM CST
is gonna be in LA today.... hopefully early, then on to SF area!!! 7800 mile trip in progress!!!! | 4/28/2012 at 4:35 AM CST

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Company Snapshot*

Company:

World Class Piano Co.

Entity type: Carrier

Business Type: Specialty Hauler

Carrier Operation: Interstate

CDL#: Upon Request

Insurance: Full Value Protection – no additional charge up to $50,000.00; 1 Million Liability/ $2 million aggregate

View Terms & Conditions

Number of Trucks: 2

Number of Drivers: 2

Locations Served: US: Nationwide

Categories Served: Boats, Household Goods, Motorcycles, Special Care

Trailer Type: Air Ride Van

We are World Class Piano Company, and we have been in business since August of 1995. We buy, sell, and transport high end pianos across the United States, and we also export to 7 different countries worldwide. We are beginning to service the East Coast with point to point piano moves, with EXPERIENCED piano movers. We are fully insured, and can do the job in a timely fashion without the headaches and worry you'd experience from a carrier that is not familiar with pianos, or does not have the proper equipment for them. Our primary operation is pianos. Thats it. We have all of the proper equipment to see that the job is done right and done fast! We are located about 70 miles northwest of Atlanta, in Rome, GA. We are experienced in difficult multi-level moves. We have yet to find a move too difficult to handle!!!

Member Information

Member Since:	02/11/12
Feedback Score:	38
Positive Feedback:	100%
Star Rating:	5.0/5 based on 41 reviews
Excessive Cancellations:

Feedback History

	Total	1 mo	6 mo	12 mo
Positive:	38	0	0	19
Neutral:	3	0	3	0
Negative:	0	0	0	0
Total Matches:	60	0	0	33
Cancellations:	4	0	0	4

Detailed Feedback

	Average Rating (last yr)
Communication	3.9/5
Care of Goods	4.4/5
Punctuality	4.3/5
Services as Described	4.6/5

Feedback Received (41)

Feedback Left (39)

Cancellations (4)

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Andrew A.
On:	10/12/2012
For:	Steinway & Sons Baby Grand ...

Communication:
Care of Goods:
Punctuality:
Services as Described:

Dan did a great job. He was professional and able to accommodate our limited timetable. I would not hesitate to use his service again in the future.

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Gary S.
On:	9/24/2012
For:	grandma piano

Communication:
Care of Goods:
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Services as Described:

Dan and his Son keep in contact during delivery of Piano. Traffic was the biggest problem, they closed one of the tunnels in Virginia Beach but they kept their cool and delivered the piano. I would recommend them for any Piano Moving.

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Brenda D.
On:	9/17/2012
For:	Elizabeth Piano to Oregon

Communication:
Care of Goods:
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Services as Described:

Dan did everything within his power to insure that the piano arrived safely and in a timely manner. I appreciate all of his work and the time and energy that it took to get this delivered. thanks for your hard work.

Rating:	Neutral
Company:	World Class Piano Co.
Left by:	Jim P.
On:	9/5/2012
For:	OC Piano

Communication:
Care of Goods:
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Services as Described:

All (communication/scheduling) was good up until delivery. Piano arrived with indentations/scratches on both sides and front corners due to the tie-down straps being too tight. I called to give him the opportunity to resolve. Unfortunately I was met with "the piano wasn't worth shipping", but I paid for "white-glove" shipping, not an appraisal. He asked for pictures - two emails were sent a week apart. No response was given so I was forced to make a claim and was awarded the settlement.
Response from SteinwayDan:
First, there was no claim. Second, the piano was at best a $50 non functional upright that had been seriously scarred before we ever moved it. Look at the pics in the original auction description. (Seriously, go look at the auction listing and expand the pic.) There are ALREADY scuffs on the arm of the piano in your own picture and description... the same scuffs you claim we put on it. Clearly an attempt at feedback extortion. Customer wanted the move for nothing.

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Tarik K.
On:	8/16/2012
For:	Grand Piano (TX-MD)

Communication:
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Rating:	Positive
Company:	World Class Piano Co.
Left by:	Janet G.
On:	8/8/2012
For:	Marie's piano

Communication:
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Services as Described:

I was happy with EVERY aspect of this transaction. Steinway Dan made me feel confident that he would show up when he said he would. Called ahead of time to confirm he was coming. He called when he was supposed to, was very accurate with his estimated time of delivery, delivered the piano quickly, and put it exactly where I wanted it. I would recommend him to anyone...he really was that good.

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Amie S.
On:	8/6/2012
For:	mom's piano

Communication:
Care of Goods:
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Services as Described:

SteinwayDan kept me informed of when my piano was to be delivered. Very kind and professional company. Thanks for getting my piano to me unharmed!!

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Thomas S.
On:	8/1/2012
For:	Antique grand piano

Communication:
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Extremly well packed, arrived as expected, set up and ready in 30 minutes. Dan is a real professional.

Rating:	Positive
Company:	World Class Piano Co.
Left by:	Lesli G.
On:	7/31/2012
For:	B. Shoninger Piano

Communication:
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Services as Described:

All went very well. Thank you.

Rating:	Neutral
Company:	World Class Piano Co.
Left by:	Peter R.
On:	7/26/2012
For:	Vicki's Square Grand

Communication:
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Services as Described:

When attempting to unscrew first leg using a heavy rubber hammer they were tightening instead of loosening and broke away part of leg. It was a stupid mistake by the owners son who was in charge of the job but did not seem to know what he was doing
Response from SteinwayDan:
We picked the piano up within two days of booking, delivered WELL BEFORE time promised by, yet they left horrible feedback for us, including promptness and communication. (we were in CONSTANT contact with them. He was almost OCD about the phone calls) Move was much more elaborate than they had detailed. We provided 3 men on this job. Part of leg (on 150 yr old piano) came off when we unscrewed it and we get blamed. We should have provided some metameucil with this move, I believe.

Rating:	Cancellation
Left for:	Erica G.
On:	9/19/2012
For:	Bob's piano from Fort Wayne...

A scheduling conflict arose that could not be resolved

Rating:	Negative
Left for:	Jim P.
On:	9/11/2012
For:	OC Piano

MOVERS BEWARE! These folks will attempt feedback extortion if you dont discount or give away your service!
Response from Jim P.:
This feedback is comical. It serves as retaliation for the TRUTHFUL feedback I left for this provider on 9/5/2012. I delayed leaving feedback as a courtesy until resolution. Since you refused I had to submit a claim...and yes, I won. I'll be more than happy to show the Roanoke Trade Services correspondence and paystub to anyone who doubts it. I will also show before and after pictures of the piano. I don't care what you think it's worth. You were paid to deliver in like condition, you failed.

Rating:	Cancellation
Left for:	Kyle G.
On:	8/3/2012
For:	Grandma's Upright Piano

I am no longer able to accommodate this shipment I am no longer able to accommodate this shipment

Rating:	Positive
Left for:	Janet G.
On:	8/2/2012
For:	Marie's piano

Great transaction! Thanks for the business!

Rating:	Negative
Left for:	Peter R.
On:	7/28/2012
For:	Vicki's Square Grand

We picked the piano up within two days of booking, delivered WELL BEFORE time promised by, yet they left horrible feedback for us, including promptness and communication. (we were in CONSTANT contact with them. He was almost OCD about the phone calls) Move was much more elaborate than they had detailed. We provided 3 men on this job. Part of leg (on 150 yr old piano) came off when we unscrewed it and we get blamed. We should have provided some metameucil with this move, I believe.

Rating:	Cancellation
Left for:	Joanne S.
On:	7/28/2012
For:	My old piano

Customer cancelled after communicating directly – did not feel comfortable moving forward

Rating:	Positive
Left for:	Justin D.
On:	7/18/2012
For:	Piano Baby Grand Move from ...

Great folks on both the shipping and receiving end. Thank you again for the business!!

Rating:	Positive
Left for:	Lesli G.
On:	7/18/2012
For:	B. Shoninger Piano

Thank you for the business and hospitality!

Rating:	Positive
Left for:	Allen B.
On:	7/9/2012
For:	Schiller Grand Piano3

Great transaction and y'all were absolutely wonderful to deal with. Thank you again for the business!!!

Rating:	Positive
Left for:	Ann A.
On:	7/7/2012
For:	Move me to Las Vegas

Great customer! Thank you for the business!!

Rating:	Cancellation
Company:	World Class Piano Co.
Left by:	Erica G.
On:	9/19/2012
For:	Bob's piano from Fort Wayne...

No Detailed Feedback Available

A scheduling conflict arose that could not be resolved Dan scheduled a pickup time that the sellers could not accommodate. He was unable to schedule another pickup within the time frame needed. His honesty regarding not being able to pick up the piano in the time frame specified meant that I was able to book another shipper who could.

Rating:	Cancellation
Company:	World Class Piano Co.
Left by:	Kyle G.
On:	8/3/2012
For:	Grandma's Upright Piano

No Detailed Feedback Available

I am unable to reach this Service Provider after a reasonable time period tried 6-7 times to reach shipper over last several weeks and no response

Rating:	Cancellation
Company:	World Class Piano Co.
Left by:	Joanne S.
On:	7/28/2012
For:	My old piano

No Detailed Feedback Available

After communicating directly, I am not comfortable with this Service Provider I have tried repeatedly to schedule a shipment but it has been postponed 2-3 times. He has neglected to call me back as he promised on multiple occasions. I specified a timeframe within which I needed the piano and he has failed to accommodate that time.

Rating:	Cancellation
Company:	World Class Piano Co.
Left by:	Ruth H.
On:	6/28/2012
For:	Hoine upright piano

No Detailed Feedback Available

The Service Provider is not able to accommodate this shipment The service provider's truck has broken down and he will not be able to meet the agreed upon date or time. I would like a full refund for the deposit paid.
Response from SteinwayDan:
I sincerely apologize for any inconvenience this may have caused. Customer had a very narrow timeframe to pick up the piano and unfortunately I was unable to accomodate it.

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