ShuttleBug

ShuttleBug (32) is tired bustin $%% ready to see my MONSTER.. | 5/18/2012 at 5:06 PM CST
is truckin' to Arizona!! | 5/13/2012 at 2:12 PM CST
is...just arrived at home and takin' care of business!! | 4/23/2012 at 10:00 AM CST

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Company Snapshot*

Company:

ShuttleBug

Entity type: Carrier

Business Type: Specialty Hauler

Carrier Operation: Interstate

CDL#: M XXX XXX XX XXX-0

Other Authority: National Safety Council * National Hazardous Materials Authority * Classified Materials and Cargo Endorsement * Heavy Haul & Equipment Operator

Insurance: Abundantly exceeds State requirements for maximum coverage and protection.

Tracking Options: ShuttleBug provides 24 hour person-to-person communication via transporters cell while contracted.

Number of Trucks: 2

Number of Drivers: 2

Locations Served: US: Nationwide

Categories Served: Household Goods, Pets & Livestock, Special Care

View Terms & Conditions

ShuttleBug is a family owned and operated transport service. Our goal is to become a household name by exceeding our customer's expectations and out performing our competitors. As a small company we have the opportunity to take the time necessary to get the job done right...the first time. In doing this, we are also able to work around our customer's schedules with a little more flexibility than most to make the entire process an easier and more pleasant experience. In the area of pets, we each have more furry family members than the average household, so we truly know first-hand how dear our customer's loved ones are to them. We will always show your pets the same patience, kindness, and respect that you would give them, the level of quality that you expect from us. This is equally true of all shipments; your valuables are handled as you would hope they would be, with TLC. North, South, East, and West when you require the very best, ship ShuttleBug...We Deliver!

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Member Information

Member Since:	10/14/11
Feedback Score:	32
Positive Feedback:	100%
Star Rating:	5.0/5 based on 32 reviews
Excessive Cancellations:

Feedback History

	Total	1 mo	6 mo	12 mo
Positive:	32	0	0	0
Neutral:	0	0	0	0
Negative:	0	0	0	0
Total Matches:	41	0	0	0
Cancellations:	3	0	0	0

Detailed Feedback

	Average Rating (last yr)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed

Feedback Received (32)

Feedback Left (38)

Cancellations (3)

Rating:	Positive
Company:	ShuttleBug
Left by:	Juan A.
On:	5/15/2012
For:	Vintage Heavy Cast Iron Gra...

No Detailed Feedback Available

Response from ShuttleBug:
My pleasure to transport for Juan he was very helpful and involved with his shipment start too finish.. Will transport for him again..

Rating:	Positive
Company:	ShuttleBug
Left by:	Jared D.
On:	4/29/2012
For:	Wrought iron lounge chair D...

Communication:
Care of Goods:
Punctuality:
Services as Described:

Shipped very fast

Rating:	Positive
Company:	ShuttleBug
Left by:	Chancellor G.
On:	3/12/2012
For:	French bulldog puppy -

Communication:
Care of Goods:
Punctuality:
Services as Described:

Working with Patrick was a pleasure. Everything was just as planned and arrived on time and was able to it ahead of schedule!!! Will definitly use his services again and recommend anyone needing pet shipping or anything else that you may need shipped!! A++++++ Thanks!

Rating:	Positive
Company:	ShuttleBug
Left by:	Joann G.
On:	2/28/2012
For:	German Shepherd puppy

No Detailed Feedback Available

Thank U soo much patrick so sure a great job!! I highly recommend Shuttlebug for all ur dog shipping!! On Time both way!!! Always return phone calls and easier to get ahold of!! LOVED the job u did!!!
Response from ShuttleBug:
Thanks Joann, you were such a pleasure to work with. The organization that you put into this shipment made our job that much easier. Would love to transport for you again in the future.

Rating:	Positive
Company:	ShuttleBug
Left by:	Ashley G.
On:	2/19/2012
For:	adult tri male pitbull

Communication:
Care of Goods:
Punctuality:
Services as Described:

Patrick was awesome! He was very flexible with our delivery and took great care of our new boy. Sometimes with large dogs it is difficult to find someone who is willing to interact with your baby the way that you would but Patrick was very caring towards our boy and gave him a treat on delivery.. he doesn't text while driving ,which I love, and even sent us a picture! Thank you again shuttlebug..we will be in touch!

Rating:	Positive
Company:	ShuttleBug
Left by:	Jennifer P.
On:	2/15/2012
For:	George

Communication:
Care of Goods:
Punctuality:
Services as Described:

Patrick picked up George as scheduled and delivered him as promised. He stayed in touch during the trip. Other than a little bad weather, which was totally out of anyone's control, the trip was good!

Rating:	Positive
Company:	ShuttleBug
Left by:	Jason G.
On:	2/14/2012
For:	2 dogs for transport

Communication:
Care of Goods:
Punctuality:
Services as Described:

Just excellent couldn't ask for better service. Always kept in contact, my boys were safe and secure the whole time. Thank you so much.

Rating:	Positive
Company:	ShuttleBug
Left by:	Sandra M.
On:	2/13/2012
For:	Cal-8 month old Borzoi puppy

Communication:
Care of Goods:
Punctuality:
Services as Described:

Patrick is awesome, despite some puppy antics Cal arrived to his new owner in lovely condition and none the worse for the wear of the road trip. This guy can really cover some miles! I would ship again with him in a second! Two thumbs up!

Rating:	Positive
Company:	ShuttleBug
Left by:	Corina C.
On:	2/5/2012
For:	Adult 3yr old Male Fila fr...

Communication:
Care of Goods:
Punctuality:
Services as Described:

Very happy with service. Pleasant & friendly gentleman, My large adult male Fila took to him easily, The receiver called and said dog was happy upon arrival and seemed pleased. He shipped on time and arrived on time. Will look foreword to shipping with Shuttlebug again in the future.

Rating:	Positive
Company:	ShuttleBug
Left by:	Ashley P.
On:	1/21/2012
For:	Pit bull puppy needs transport

Communication:
Care of Goods:
Punctuality:
Services as Described:

Patrick was wonderful!! He delivered my pup early and kept in contact with me all the way from Michigan, down to south Texas! I would love to use him again in the future! Great guy!

Rating:	Positive
Left for:	Juan A.
On:	5/17/2012
For:	Vintage Heavy Cast Iron Gra...

Juan was very helpful, and involved with all areas of his transport. I will ship for Juan again and looking forward to next shipment..

Rating:	Positive
Left for:	Kelley B.
On:	4/25/2012
For:	T.V.

Kelley was so at ease with the entire transport,start to finish. Great communication and we will be happy to transport for this shipper again no problems at all. Thank you Kelley, ShuttleBug.

Rating:	Positive
Left for:	Jared D.
On:	4/25/2012
For:	Wrought iron lounge chair D...

Although Jared was vary busy and communication at times was difficult, the delivery was a day early and customer was pleased.. Thanks again Malcolm for all your help on a smooth delivery. ShuttleBug.

Rating:	Positive
Left for:	Deb R.
On:	3/30/2012
For:	ND TO VA : DRESSER

Mission compete. Rain,snow,blizzards,sun,more snow,rain and still delivered 90 days early. No worries,or problems. Glad to be In the south again.

Rating:	Positive
Left for:	Chancellor G.
On:	3/30/2012
For:	French bulldog puppy -

Chancellor and his family where so extremely happy to welcome the little guy and transporting for them was great. No worries,rush or problems of any sort during the entire trip. It was a pleasure to transport for Chance and look forward to the next trip for them. GREAT family,shipper and home. Thanks guys see you soon. ShuttleBug.

Rating:	Positive
Left for:	Joann G.
On:	3/9/2012
For:	German Shepherd puppy

Completed over night and that is that...

Rating:	Positive
Left for:	Robert C.
On:	3/9/2012
For:	Lab Puppy

Robert was very helpful in providing us with detailed directions for delivery. He was very understanding of road and weather conditions moving west to east as to my location and projected time of travel and delivery. We would enjoy transporting for him again when the importunity for our services are needed. Great Gentleman. Thanks again. ShuttleBug.

Rating:	Positive
Left for:	Ashley G.
On:	2/18/2012
For:	adult tri male pitbull

This was a very relaxed shipper. BOTH Joe and Ashley where involved in the transport of a truly wounder-full new addition to their family. They where involved daily with the progress of shipment from start to finish. We would gladly transport for this shipper again and await the call. Thanks guys.ShuttleBug.

Rating:	Positive
Left for:	Jennifer P.
On:	2/15/2012
For:	George

Jennifer,Stacy and George where great. Other than a little wacky weather at the end, the trip was start to finish hassle free. Both Jennifer and Stacy where well in touch with me and communication was effortless. I enjoyed George and his little out bursts,he was great. We would definitely transport for Jennifer again. Thanks was fun. ShuttleBug.

Rating:	Positive
Left for:	Jason G.
On:	2/15/2012
For:	2 dogs for transport

It was a pleasure transporting the boys for Jason. He was in no rush and was able to work with our busy week as we of his. Look forward to seeing the gang again.SOON. Thanks ShuttleBug.

Rating:	Cancellation
Company:	ShuttleBug
Left by:	Brenda B.
On:	1/17/2012
For:	German Shepherd

No Detailed Feedback Available

The Service Provider did not show up at agreed upon date and time My dog was to be picked up from the kennel since we were already in Florida on Jan 12 at noon and I was suppose to receive a phone call when that was done. I waited for the call and by 2:00 I became concerned and called Patrick and was told by him that he could not talk to me as something had happened but he had talked to Rachel at the kennel and told her he would be late but would be there shortly to pick her up. I called the kennel and was told he had not contacted them at all. Several hours l
Response from ShuttleBug:
On the morning of 1-12-12 I spoke with kennel to arrange pickup of Brendas dog. Due to circumstances beyond my control I was unable to talk at the time of her call. She was contacted by my partner and made aware of the situation at hand. The demand that we stole,lied,tricked them and the demand for refund when I was able to continue with pickup and transport. True a day late but still able to make transport to FL. After driving from Georgia to OH they canceled on us not us on them. NO REFUND.

Rating:	Cancellation
Company:	ShuttleBug
Left by:	Virginia T.
On:	12/21/2011
For:	Collectible Vintage Full si...

No Detailed Feedback Available

The Service Provider is not able to accommodate this shipment I missed a phone message but called him back as soon as i got his second call.I did advise that i had sent all of the contact information in an email to him and didn't have it at my fingertips at the time. He advised that he would look it up. I gave him the drop address again, (my home) I purchased this item based on a confirmed/accepted bid for shipment and will stand to loose significant monies if he backs out. i don't leave negative feedback. I would like shipper to complete the shipment.
Response from ShuttleBug:
Being in the transport industry as many years as I have, It is of the utmost importance to have all information received and planned before starting the truck. I was unable to obtain the pickup and delivery information,Contacts names,numbers,addresses nothing. We are professionals and expect these simple questions answered before we start any transport.By shipper not responding with this info we felt it best to cancel trip.Also item was prepacked and not able to be inspected by us beforehand.

Rating:	Cancellation
Company:	ShuttleBug
Left by:	Duane M.
On:	12/19/2011
For:	OLD SAW for parts

No Detailed Feedback Available

I no longer need my item(s) shipped Please cancel and refund my money Thanks Duane

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