Safe-Direct Car Shipping

SafeDirectCarShipping (3939+ Positive Feedback)
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Company Snapshot*
Company: 

Safe-Direct Car Shipping

Entity type: Broker
Business Type: Trucking Company
Carrier Operation: Interstate
CDL#: Upon Request
MC#: 632461
Insurance: See our terms and conditions to view the ADDED INSURANCE COVERAGE that no other companies like ours offers. At least, they do not offer it FREE OF CHARGE like we do.
View Terms & Conditions
Number of Trucks: 2500
Number of Drivers: 2500
Locations Served: US: Nationwide
Categories Served: Vehicles
We're proud to be the Highest Rated Company by Transport Reviews over the past 18 months, and as you'll see, from our BBB *A* rating, we have quickly grown to become the Customers #1 Choice Car Carrier Service. We'll never be the cheapest company you'll find on Uship due to the refined & professional nature of the drivers we use. All of our Car Carriers have been PRE-SCREENED. We only allow the very best Car Carriers to haul for us and back them up with our "Damage Free Guarantee". We never have and never will use the Terminal to Terminal process of moving vehicles. All of our Car Transports go on one Car Carrier. We pick up right from you and deliver right back to you. Our Customer Service department is the best you will find; answering all of your questions clearly and always available to help you through any situations that arise. Give us the opportunity to show you how hassle free Auto Transport can be and you will become one of our growing numbers of Happy, Retur

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Member Information
Member Since: 10/27/11
Feedback Score: 39
Positive Feedback: 90%
Star Rating:
4.5/5
based on 50 reviews
Excessive Cancellations: 24
  • uShip Sales Rank: #62 of 460,685 overall
  • #23 in Cars & Light Trucks
  • #24 in Vehicles
  • See all rankings
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
45
 2 15 40
  Neutral:
0
 0 0 0
  Negative:
5
 1 3 5
  Total Matches:
264
 26 156 238
  Cancellations:
51
 6 39 49
Detailed Feedback
Average Rating (last yr)
Communication
4.4/5
Care of Goods
4.6/5
Punctuality
4.2/5
Services as Described
4.5/5
Feedback Received (50)
Feedback Left (146)
Cancellations (51)
Items: 1 - 10 of 50 Page: 1 2 3 4 5 Next > >>
Rating: Negative
Company: Safe-Direct Car Shipping
Left by: Omolaja A.
On: 6/16/2013
For: 2006 Toyota Prius
Communication:
Punctuality:
the messed the car up before it got it ... left it open in the rain...
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: Ricardo J.
On: 6/4/2013
For: 1998 BMW 5-Series
Communication:
Care of Goods:
Punctuality:
Services as Described:
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: William G.
On: 5/29/2013
For: 2011 Mercedes-Benz E-Class
Communication:
Care of Goods:
Punctuality:
Services as Described:
SafeDirect was great shipping partner. Transaction was easy and fast. Driver Vladmir was very helpful and communicated with me the entire time. Highly recommended!!
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: Mark M.
On: 4/29/2013
For: 1992 Chevrolet Corvette Con...
Communication:
Care of Goods:
Punctuality:
Services as Described:
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: Ali F.
On: 4/24/2013
For: 2007 Nissan Altima
No Detailed Feedback Available Jenny was great in helping out throughout the whole process. Even put up with my nagging, she did. Shipment arrived safely and on time. Great job. Thank you.
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: Randy D.
On: 4/4/2013
For: 1993 Ford Mustang
Communication:
Care of Goods:
Punctuality:
Services as Described:
I was really expecting the car earlier than what I got it. All in all I did have a decent experience for my first time using uShip. If I need to ship another car in the future I will feel more at ease with it. I really needed to talk to someone from uShip early on but I could not figure out how to reach anyone. Once the rep from SafeDirect told me what was going on with the move, we came up with a resolution together and the car was here within the next week! Could have been sooner. Thank you!
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: Thomas O.
On: 4/2/2013
For: 2002 Infiniti I35
Communication:
Care of Goods:
Punctuality:
Services as Described:
This was my first experience having a car shipped, & it went very well. The price was unbelievably affordable, and they delivered my car on time & with no damage. All in all, a very positive experience.
Rating: Negative
Company: Safe-Direct Car Shipping
Left by: elvin18702 (5) uShip Tracking: Status Updates with Location
On: 3/27/2013
For: 1981 Toyota Celica
Communication:
Care of Goods:
Punctuality:
Services as Described:
Third party shippers. The shipper delayed and never contacted me about the delay. Scheduled shipment and their truck broke down twice. I had to contact them to find out what was happening with my shipment. The shipper was very hard to get in contact with and had poor communication. We set up to meet somewhere and he changed it last minute, did not ask or anything. Just said he was at the location and to come and pick up the vehicle. Spoke to someone at the company and they were some what helpful
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: C M.
On: 3/13/2013
For: 2009 Mercedes-Benz CL-Class
Communication:
Care of Goods:
Punctuality:
Services as Described:
Car was picked up the day it was scheduled and delivered as agreed in a timely manner.Great Customer Service was Great Thanks Jennifer!
Rating: Positive
Company: Safe-Direct Car Shipping
Left by: Mary N.
On: 2/28/2013
For: 2008 Mitsubishi Lancer
Communication:
Care of Goods:
Punctuality:
Services as Described:
Items: 1 - 10 of 146 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Left for: Jose G.
On: 6/18/2013
For: 1994 Honda Accord
I am no longer able to accommodate this shipment
Rating: Cancellation
Left for: Jason G.
On: 6/17/2013
For: 2007 Honda Fit
Customer could not reach me in a reasonable period of time We have addressed the issue with the customer to resolve the delay, the customer has agreed to give us a little more time to confirm his transport. Please keep this listing open as we are happy to work with the customer to complete the job.
Rating: Positive
Left for: Dennis L.
On: 6/12/2013
For: 2006 Toyota Avalon
A smooth experience. Thank you for choosing Safe Direct Car Shipping!
Rating: Cancellation
Left for: Sheldon F.
On: 6/12/2013
For: 2013 Jeep Wrangler
A scheduling conflict arose that could not be resolved We are sorry we were unable to confirm a transport for this customer within a week. We did discuss how the "standby rate" can affect timing and carrier availability, and we worked at a loss to try to finalize the move. Unfortunately there was no carrier response within the alloted time, so we had no news for this customer. We offered to continue to work at a loss, but the customer decided to cancel instead.
Rating: Cancellation
Left for: Shoeb M.
On: 6/10/2013
For: 2003 Honda Accord Sedan
I am no longer able to accommodate this shipment
Rating: Cancellation
Left for: Zack G.
On: 6/7/2013
For: 2010 Ford Mustang
The customer no longer needed the item(s) shipped
Rating: Cancellation
Left for: Brian K.
On: 6/6/2013
For: 2007 Volkswagen New Beetle ...
There was a change to the shipping price or terms that could not be resolved Unfortunately this customer had an expectation of service that does not reflect what we offer. We were happy to work to schedule a carrier for the lowest possible rate but there was not immediate availability. In the interim the customer listed with at least one competitor undercutting our ability to confirm a carrier (essentially competing with his own bid). We are sorry we could not work with the customer to complete this order.
Rating: Cancellation
Left for: Paul J.
On: 6/4/2013
For: 2001 Toyota Camry
A scheduling conflict arose that could not be resolved We are sorry that we couldn't confirm a carrier in the window the customer first made the car available, but we were very clear about the bid price limiting availability. The customer received a bid and another quote from us for expedited pricing and we spoke at length about the difference. I replied to customer queries as recently as yesterday afternoon (by voicemail and email) about the status and the options available, but the customer choose to work with someone else rather than through us.
Rating: Cancellation
Left for: Suliman A.
On: 6/4/2013
For: 2011 Chevrolet Camaro
The customer misrepresented the shipment, and I cannot service it Unfortunately the customer had requested transport from other services providers which left us unable to confirm a truck per industry standards. We would have preferred to complete this order as requested, but we were unable to employ a carrier while another provider had the contract.
Rating: Positive
Left for: Ricardo J.
On: 6/3/2013
For: 1998 BMW 5-Series
A wonderful customer. Thanks for choosing Safe Direct Car Shipping!
Items: 1 - 10 of 51 Page: 1 2 3 4 5 6 Next > >>
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Jose G.
On: 6/18/2013
For: 1994 Honda Accord
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment Good communication with the shipper but unfortunately my car is too low to be shipped in an open carrier. I thanthem for letting me know asap before the process for pick up is started
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Jason G.
On: 6/17/2013
For: 2007 Honda Fit
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period Service provider could not find a company for the agreed upon price. After 20 days still no response have tried to call and email for the last 7 but NO response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Sheldon F.
On: 6/12/2013
For: 2013 Jeep Wrangler
No Detailed Feedback Available I am unable to reach this Service Provider after a reasonable time period I originally was able to contact the provider once the shipment was booked. I have since ( for the last week) left repeated voice mail messages with the provider inquiring as to the pick-up arrangements. The provider has not answered or returned any of my calls. Further, I called SafeDirect again yesterday morning notifying them (by voice mail, of course) that if they did not make some effort to contact me or to arrange for pick-up of the vehicle, I would have no choice but to cancel the booki
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Shoeb M.
On: 6/10/2013
For: 2003 Honda Accord Sedan
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment I booked with service provider at their listed price on 5/27/13. They accepted on 5/28/13. Since then they have been unable to find a carrier to actually ship my car. The communication wasn't a problem, but 11-days later I still haven't been able to ship the car. Each time I'm told to wait Another 24-48 hours. It even stated on uship's site that item wouldbe ppicked up within 7-days of booking.
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Zack G.
On: 6/7/2013
For: 2010 Ford Mustang
No Detailed Feedback Available I no longer need my item(s) shipped They were not able to pick the car up before i left so i went with somebody that could
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Brian K.
On: 6/6/2013
For: 2007 Volkswagen New Beetle ...
No Detailed Feedback Available The Service Provider misrepresented themselves, their business or their services failure to pick up and comply with 5-7 day pick up. failure to respond to emails multiple times until uship intervened.
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Paul J.
On: 6/4/2013
For: 2001 Toyota Camry
No Detailed Feedback Available After communicating directly, I am not comfortable with this Service Provider I booked with this service provider and it appeared through their USHip profile that the vehicle would ship in 7-10 days. The service provider did not explain how shipping works with truckers and always said they are "working" on my order. However, they never explained that the lowball price would never get shipped as the cards being shipped recently in my route has always been higher. The service providier never explained anything. I spoke with a lady naed Jennifer who was initially communciati
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Suliman A.
On: 6/4/2013
For: 2011 Chevrolet Camaro
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment The service provider is not able to accommodate this shipment
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Reia P.
On: 5/21/2013
For: 2009 Hyundai Sonata
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment Broker could not find a driver to pick up vehicle
Rating: Cancellation
Company: Safe-Direct Car Shipping
Left by: Cameron G.
On: 5/14/2013
For: 2007 Mazda Mazda3
No Detailed Feedback Available I no longer need my item(s) shipped Change of details
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