STARXPRESS (20)

Company Snapshot *

Company: Starex
Business Type: Independent Trucker (Owner Operator)
Carrier Operation: Interstate

Insurance: Full Value Protection – additional charge

Categories Served: Household Goods, Household Moves, Vehicles, Boats, Special Care, Commercial Freight, Motorcycles

Number of Trucks: 2
Number of Drivers: 2

Locations Served: US Regional, US Local, US National

WE DO ALL STATES ESPECIALLY THE EASTERN AND CENTRAL STATES. EXPERIENCE: 5 YEARS EXPERIENCE. AVAILABILITY: VERY FLEXIBLE.

Member Information

Member Since:8/14/2006
Feedback Score:20
Positive Feedback:86%
Excessive Cancellations:3

History	Total	12 mo.
Positive	24	1
Neutral	5	0
Negative	4	0
Matches	103	0
Cancellations	42	0

Detailed Feedback	Avg. Rating (last yr.)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed
Average	10 Ratings Needed

Feedback Received (73)

Feedback Left (76)

Rating: Cancellation Left by: vermonde (1) On: 12/20/2007 For: BRAND NEW KAWASAKI ULTRA 250X	No Detailed Feedback Available	After communicating directly, I am not comfortable with this Service Provider I CALLED TRUCKER AND SPOKE TO HIM AND HE HAS NOT CALLED ME BACK.
Rating: Neutral Left by: bhorne1340 (1) On: 12/18/2007 For: 2 Bedroom Apartment	No Detailed Feedback Available	Service provider was hard working and did a good job of carefully loading the truck. However, the day before he arrived he said he was coming alone and could I find someone to help. Fortunately I was able to do that and it worked out okay on the shipping end. On the receiving end it was the same problem and he found a sickly street person who was working for food. The furniture was too heavy for this person which resulted in marred walls and minor furniture scratches. Would not recommend .
Rating: Cancellation Left by: Mdeluxe (1) On: 12/17/2007 For: destin storage unit	No Detailed Feedback Available	The Service Provider is not able to accommodate my shipment I talked with the service provide4 once and since then have nor received a call from them about picking up the mddr. It have been 2 weeks. I need to relist this please for this week.
Rating: Cancellation Left by: tsgross (7) On: 12/17/2007 For: hoosier cabinet	No Detailed Feedback Available	The Service Provider misrepresented themselves, their business or their services Never completes the job as promised. Is dishonest and should not be listed by uship or used by anyone as this is his normal poor operation and poor service as cancellations way out number his completions. AWFUL SHIPPER!!!
Rating: Cancellation Left by: adease (3) On: 12/17/2007 For: Handcrafted Rustic Dining Tabl	No Detailed Feedback Available	After communicating directly, I am not comfortable with this Service Provider This service provider was supposed to pick up 1.5 weeks ago. There was inclement weather in the area and they gave me an excuse of how their driver had not communicated to them. That is fine but communication since then has been nothing less than a joke. I have given them the benefit of the doubt but they keep pushing back the delivery. Last week they promised to pick up either today or tomorrow but now I get yet another automated response saying that they will pick up starting next Monday
Rating: Cancellation Left by: Mdeluxe (1) On: 12/17/2007 For: atlanta- charleston	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved Schedule conflict on my end having theprodct and availalbve for loeding.
Rating: Cancellation Left by: Mdeluxe (1) On: 12/17/2007 For: atlanta -durham	No Detailed Feedback Available	A scheduling conflict arose that could not be resolved schedule conflict6 on my end.
Rating: Cancellation Left by: kevinlen (1) On: 12/11/2007 For: Sofa	No Detailed Feedback Available	After communicating directly, I am not comfortable with this Service Provider This service provider is completely incompetent. He does not speak English, is tremendously disorganized and is not returning my phone calls to refund my deposit. After several failed attempts to schedule the shipment, I am extremely uncomfortable with this service provider. No one should ever use this service provider to ship any goods. Response from STARXPRESS: Want him to speak your Funky language??? You better know how to talk before you open your mouth!You mind your own mouth! Johnson.
Rating: Cancellation Left by: CertSC (25 ) On: 12/10/2007 For: Buffet to NYC	No Detailed Feedback Available	I am unable to reach this Service Provider after a reasonable time period I've tried to contact this carrier several times through e-mail and phone. Nobody is contacting me back and I needed answers to insurance questions as well as pick up and delivery dates. I just can't wait any longer for these people and if this is how they deal with customers I totally don't feel comfortably giving my items for these people to handle. Response from STARXPRESS: You never call back!We do not feel comfortable dealing with you too! Peter.
Rating: Negative Left by: eljefe417 (0) On: 12/8/2007 For: Double Oven	No Detailed Feedback Available	Never showed up. Contacted me (late) and said they would be a couple of days late. I said OK, could work around it. Never called me again, never responded to my phone calls/emails. Had an auto response on email saying they would be picking up Monday. Never showed again, still no word from them, no explanation. NOTHING. Don't trust this guy. Response from STARXPRESS: This guy said he was flexible with Shipment dates, Later changed his minds and gave excuses that the Wife was sick and in Surgery. CAN NOT BE TRUSTED! JUST A WASTE OF TIME DEALING WITH! Johnson.

Rating: Cancellation Left for: adease (3) On: 12/17/2007 For: Handcrafted Rustic Dining Tabl	Customer cancelled after communicating directly – did not feel comfortable moving forward.
Rating: Positive Left for: fcarlyle (1) On: 12/17/2007 For: 4+ Bedroom House - Musical Equ	Fred Carlyle and his family were very Professional! Very organised family, Have busy schedule and still had time to help us with the move. Keep up the good Job Fred. I would certainly do business for you. Thanks, Simon.
Rating: Positive Left for: bhorne1340 (1) On: 12/17/2007 For: 2 Bedroom Apartment	Blaine Horne and his family were very Professional! so organised, Made prompt payment. Thanks, Simon.
Rating: Positive Left for: adidascchs (1) On: 12/17/2007 For: Dinette Shipment	Daniel Mahon was very Organised and Professional. Would like to do business with him again. Simon.
Rating: Cancellation Left for: Mdeluxe (1) On: 12/17/2007 For: atlanta- charleston	A scheduling conflict arose that could not be resolved
Rating: Cancellation Left for: Mdeluxe (1) On: 12/17/2007 For: atlanta -durham	A scheduling conflict arose that could not be resolved
Rating: Cancellation Left for: kevinlen (1) On: 12/11/2007 For: Sofa	After communicating directly, I am not comfortable with this customer THIS Customer KEVIN LENAGHAN was very Rude to our staff. He talked to one of the staff and didn't feel comfortable. STAR-XPRESS TEAM.
Rating: Cancellation Left for: CertSC (25 ) On: 12/10/2007 For: Buffet to NYC	A scheduling conflict arose that could not be resolved
Rating: Cancellation Left for: darogti (1) On: 12/6/2007 For: 2004 Kawasaki Ninja ZX-10R (ZX	A scheduling conflict arose that could not be resolved
Rating: Cancellation Left for: kellea2381 (1) On: 12/6/2007 For: OAK CURVED GLASS CHINA CABINET	A scheduling conflict arose that could not be resolved

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