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Very positive experience. Good customer service. Good shipper and on time.
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Great service, great shipper. Everything arrived quickly and in tact.
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Fast delivery, great communication. highly recommended.
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NEGATAIVE: Shipment was PU one day to early, no phone call as promised.
At PU shipment was not yet labeled, and the crates were not yet completely screwed together. They were PU from a carport when no-one was home, no note from the driver that picked up.
POSITIVE: So-Cal, bent backwards to track the crates down ASAP, and had them labeled with faxed over labels as well as secured with the last screws. They sent pictures as well so that I was able to identify the crates, overall positive.
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It was delivered on time without any issues. The shipping and insurance charges were reasonable. I wouldn't hesitate in doing business with them again in the future or in recommending them to my friends.
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Very good experience!
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Neutral |
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SOCAL OVERNIGHT LLC |
| Left by: |
Mark H. |
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5/16/2011 |
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710 Boxes |
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3 pallets of the shipment were lost and delivered by 3 separate trucks on 3 separate days. The shipment was late. Called company many times with very poor customer service and never got a return call. They lost the freight and had no idea where it was. Everything eventually arrived and nothing was damaged. Response from SCO: We were told that the delivery date was not important just the pickup date. We gave them a great rate to be able to put in on our trucks when there was room. If the communication was poor I will accept responsibility and speak with my staff regarding this very important componant of business. Thank you for the feedback we hope to services your account again.
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No Detailed Feedback Available
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Complete desaster - late and complicated delivery - bad communication Response from SCO: The bad communication as you state was due to you having a phone number that was in Mexico. As for the late and complicated delivery that was due to us not having a physical address only cross streets to a location on a hilltop and you not being there as agreed or leaving the COD with the people at the location and them not being able to contact you either. I would say we went well out of our way to get your shipment to you after 5 attempts.
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SOCAL OVERNIGHT LLC |
| Left by: |
Steve L. |
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4/19/2011 |
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1 package |
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No Detailed Feedback Available
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Very good and efficient. I like!
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All went well except the items were picked up 4 days late
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