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Works hard!
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These guys worked SO hard to make sure my delivery went smoothly [two VERY awkward pieces!!!]. They were on time. Affordable. Had amazing communication! Definitely will use again!
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Pickup for my bedroom move was punctual and the price was reasonable. The next phase was more troublesome as I had a very hard time getting in touch with the carrier and calling/email was not always reliable. The delivery was almost a week later than we had agreed upon. I talked to Sam about the problems I had with the service, and he acknowledged them and took full responsibility. I wish him the best of luck with his business, but he needs to iron out some kinks before his next big job.
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The good news: Sam showed up as scheduled to pick up the furniture. His price was very reasonable, and the furniture arrived in good condition (a couple of scratches). He was polite and eager to please.
The bad news: He missed the "deliver by" date HE chose by 8 days. There was no communication at all. After missing the original date, he e-mailed a date and then didn't show up or call. Finally, after many unsuccessful attempts to reach him, we got hold of him and he delivered the furniture.
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QUICK HELP ROAD SERVICES COMPANY |
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David P. |
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9/19/2011 |
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Armoire |
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Absolute Nightmare! Do not use this carrier. Started out well; accepted bid to move armoire from GA to IN on 9/7, contract said delivery before 9/15. After pickup, he didn't answer phone, or respond to messages. Finally on 9/16 heard from him, after we found and left message threatening legal action at his home number. Promised to Deliver 9/18, nope. Finally on 9/19. Asked for discount due to all problems, and he caused trouble, blocking business entrance, we had to call police.
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I am very happy that I hire this company to do my shipping. They are very professional, excellent tracking of your shipment and great timing; I highly recommend them, I am sure you will be please with their work as I am.
Thank you guys, excellent work.
Sincerely, Mr. Cruz
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Nightmare move due to lack of communication, inability to stick to timelines, lack of moving experience. A nice guy with well meaning intentions, perhaps just way over his head and inability to plan/follow through. Many items destroyed due to simple lack of padding. Family hierlooms taken by movers helpers, a promised return, but refusal to follow-up after 22 atempts. A two-trip move spun out of control into 5 days despite my organization and complete inventory list by room in advance of move.
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Smooth delivery. Very eager to please. I would definitley recommend Sam, and plan on using him if I have other items to move.
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Shipment and communication was great! Thanks!
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