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Melinda28 (24)

Company Snapshot *

Company: Stites Transport
Business Type: Independent (with pickup truck/van)
Carrier Operation: Interstate

Payment Methods: Cash, Credit Card, Money Order
Payment Accepted: Before pickup, At pickup, At delivery
Additional Payment Terms: Unless stated, 1/2 Payment is due by Pick Up. Remainder is due at Delivery. We accept CASH, MONEY ORDER, CREDIT CARD, or BANK TRANSFER.

Number of Trucks: 2
Number of Drivers: 4

Categories Served: Household Goods, Household Moves, Vehicles, Boats, Special Care, Commercial Freight, Pets & Livestock, Junk Removal, Motorcycles, Heavy Equipment

We are a family owned and operated transport business based in North Georgia. We have a 24 ft enclosed truck and a car hauler. We transport pets, furniture, appliances, and motorcycles. We also will pack and move anyone anywhere in the country. We are both Army veterans with Eric serving a tour in Iraq. We'll beat any other transporter's bid that is within reason. Go ahead, give us a try. We will go above and beyond for our customers. We pick up and deliver all over the United States. Our Christian values show the way we run our business. You won't find anyone as dependable and trustworthy! God Bless.

Pictures & Videos (3)

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Member Information

Member Since:11/14/2008
Feedback Score:24
Positive Feedback:82%
Excessive Cancellations:8

History	Total	6 mo.	12 mo.
Positive	31	1	15
Neutral	2	2	2
Negative	7	5	7
Matches	74	0	34
Cancellations	16	1	11

Detailed Feedback	Avg. Rating (last yr.)
Communication	3.1/5
Care of Goods	3.5/5
Punctuality	2.8/5
Services as Described	3.2/5
Average	3.1/5

Feedback Received (56)

Feedback Left (62)

Rating:

Neutral

Left by: mtaylor73 (3)

On: 12/3/2009

For: snap on tool box, rims brand n

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scratched tool box up and never followed up on repairing it. I lost their phone number because my phone broke never heard from them again.
Response from Melinda28:
I told you a few months ago to send us your repair reciept. You never did. We were waiting on you, not you waiting on us. You had my email. You know we didn't scratch the toolbox. Now you've waited too long to fix the problem. This is YOUR fault, not ours. You did not return the emails we sent. I hope things are good for you now. Have a Merry Christmas.

Rating:

Negative

Left by: dcejamie (0)

On: 11/2/2009

For: Credenza/Buffet

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Service Provider has been out of contact since August. Even though they still have my money, my shipment was never picked up. I'm currently refuting the charges made.

Rating:

Negative

Left by: joyboyce (0)

On: 10/22/2009

For: Household Goods Shipped to Ft.

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My husband was deployed to Iraq when I made arrangements to move our belongings. I thought given Melinda28's ex-military, background I could trust this provider. I was mistaken. The shipment was left in a MN impound (in another customer's trailer) in July & was completed by someone else in late August. Asked for refund since shipment was not complete (I offered to pay the gas for the travel to MN) and was told we owe THEM $! We have contacted the authorities. A case is ongoing.

Rating:

Neutral

Left by: rap473 (1)

On: 9/29/2009

For: Jr.1bed apt move , flex p/u &

No Detailed Feedback Available

Rating:

Positive

Left by: ninaw410 (1)

On: 8/28/2009

For: queen platform boxed bed

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Response from Melinda28:
Wow. Delay in feedback? :-) Thanks for your business.

Rating:

Negative

Left by: srhalliburton (0)

On: 8/23/2009

For: Interstate16 ft cargo v-nosed

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These people are the worst of the worst! They pose as great Christian people, but don’t be deceived. They are sick parasites. We contracted them to move our trailer to Alaska in early June. Instead, they used our trailer for their personal business. We could never get them to tell us the truth about our trailer and its’ location. Had they not abandoned the trailer in Minnesota and it been impounded, we would still be without it. We had to pay impound fees and pay again for someone to deliver it
Response from Melinda28:
Sorry for everything that happened.We did NOT use for personal. You said we could put something in it. Went straight from TN to MN. Did not abandon. Hotel foolishly had it towed to paint the parking lot instead of asking us to move. I stayed with it the entire time. Told you that truthfully many times. Glad you got it. We are STILL Christians. Christians don't judge by the way. Delays happened and we finally were honest. Didn't want to anger you. Doesn't mean we aren't Christians. Shame on you.

Rating: Cancellation

Left by: ctulpa (0)

On: 8/19/2009

For: 20 foot Enclosed Trailer-Ancho

No Detailed Feedback Available

A scheduling conflict arose that could not be resolved

Rating:

Negative

Left by: JannUnterberg (0)

On: 8/19/2009

For: crated safety tub

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Shipper received my freight in IL at the end of May. Drove it to MN, where the truck which they were hauling, having not been returned to the rental company within the appropriate time period, causing it to be reported as stolen, was then, impounded. The vehicle was only released when the Penske Trucking Company, owners, paid the fee and transported it to one of their lots in Eagan, MN. My shipment had remained there until today, when the new company I have contracted with picked it up.
Response from Melinda28:
You are mistaken Jann. The hotel had it towed because they didn't ask whose it was before painting the parking lot. I was there the entire time with it. This was not the same truck we picked up in. That one broke down and it was a Ryder truck. This one was not reported as stolen. Glad you got your tub anyways.

Rating:

Negative

Left by: kbraendel (0)

On: 8/14/2009

For: 2008 ARGO AVENGER FLAME RED

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This person lied repeatedly about her intentions to ship, made every excuse possible for delays. I removed my Argo from her rental truck when I was advised by the truck company that they had, when the truck was not returned to them in the allotted time, reported it stolen. They told me the truck would be stopped if seen by police.This woman refused a refund since I would not in her words "allow her to complete delivery", with no definite date for this to occur, on that same truck. A nightmare!
Response from Melinda28:
You are the one lying. Medical emergencies are not excuses. You cancelled because you believed your lies. The truck is NOT reported stolen. We had extended the rental period. Your lies are very slanderous. Delivery was to be within the next week. Your broke contract. Contract states that if you cancel there is no refund. Read it and learn it. You were like talking to a brick wall. Nothing seemed to get through to your delirious mind.

Rating:

Negative

Left by: crchristopher (0)

On: 8/2/2009

For: MOVE ME TO ALASKA

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Shipment was not completed. Pick up in Ohio was 5/21/09. As of today 8/2/09 shipment has not been received in Alaska. Melinda Stites has given us every story possible regarding their delays which have all been lies. As of 7/31/09 the truck with our shipment was in an impound lot in Minneapollis and reported as stolen by Penske Truck rentals. The truck was impounded on 7/2/09. The Stites confirmed today that they can not complete the shipment. We have requested a complete refund.
Response from Melinda28:
What a complete liar! This shipment is still in process. You cannot post feedback until finished. You have asked me to continue. Delays were NOT lies. Truth. Truck is not reported stolen. We have NEVER said we can't complete shipment. No refund has been requested. You are committing slander and defamation of character. Uship will be alerted to the feedback posted while shipment still ongoing.

Rating: Cancellation Left for: ctulpa (0) On: 8/19/2009 For: 20 foot Enclosed Trailer-Ancho	A scheduling conflict arose that could not be resolved Unable to make it Alaska on time. He was on a tight schedule.
Rating: Cancellation Left for: vili (0) On: 7/20/2009 For: 400 cuft from NY storage to no	After communicating directly, I am not comfortable with this customer This guy cancelled 2 days before pick up.He was very rude and threatening just because his customer wanted their things sooner.He knew when I was picking up and agreed.Later it wasnt good enough for him.He made threats and was verbally abusive.Our policy is that there are NO refunds if cancelled 48 hrs from pick up.I offered later again to help.He refused and was once again rude and made threats.I gave him a chance to change his mind of cancelling.He agreed to payment terms and accepted.
Rating: Cancellation Left for: sharonann79 (0) On: 6/17/2009 For: 3 Bedroom House, including bas	A scheduling conflict arose that could not be resolved We had a contract saying that we are not to be held responsible for delays not in our control and could continue. She signed. We told her we were enroute to Alaska. Never told her we did not have passports 2 days before pick up. Were in process of having a local crew load truck until we got there. Never told us of the Friday deadline. Said she was flexible. She cancelled 2 days before pickup. Contract states that cancellation within 48 hrs of pick up is nonrefundable. Has not paid us. just uship
Rating: Cancellation Left for: bricefamily (0) On: 6/6/2009 For: 3 Bedroom House move	A scheduling conflict arose that could not be resolved We were delayed by 2 days with another customer and severe weather. The Brice family was not able to accept pick up 2 days late due to military housing inspection. Contract stated we were not to be held responsible for delays not in our control and should be allowed to continue. Giving the military situation, we agreed to cancel without major repercussions to them. They cancelled while we were in route. They still did not make inspection with the other movers.If only we could've had the go ahead
Rating: Cancellation Left for: awxholt (0) On: 5/24/2009 For: Need our Keystone Hideout Camp	I am no longer able to accommodate this customer’s shipment Unable to secure a large enough truck for pulling the camper. Rental truck agency made a mistake and day of pick up for truck had rented it to somebody else. Very nice customer and I am humbly apologetic this happened.
Rating: Positive Left for: mikeabney (1) On: 5/22/2009 For: 12 piece gym equipment Read Story	Great customer. Quick to pay and very friendly. Would work for any time!
Rating: Positive Left for: Jolandaps (1) On: 5/8/2009 For: 2 Bedroom House	Very nice customer. Easy to work with.
Rating: Cancellation Left for: carsnodgrass (1) On: 5/7/2009 For: 4 Bedroom House + Car and Moto	A scheduling conflict arose that could not be resolved
Rating: Positive Left for: andrewgillsmith (1) On: 5/4/2009 For: Dining Set	Great to work with!
Rating: Positive Left for: endever (1) On: 5/4/2009 For: 3 Bedroom Condo Read Story	Great customer! Awesome at coordinating a move from the other side of the country. Was very helpful and quick to pay. Would definetly love to help again.

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