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MagicalTransporters (1)

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Company Snapshot *

Company: MagicalTransporters

Magical Transporters ....We are a smaller company that will work to make your shipment go as easy and stress free as possible. We will care for your items with all the same care and protection you would give to them. We work with a few of the local auction houses, do house moves, we can move large items with our truck with lift gate right down to the smallest of items. We hope that you will consider our bids...We look forward to being of service to you....

Member Information

Member Since:3/14/2007
Feedback Score:1
Positive Feedback:57%
Excessive Cancellations:1

History	Total	1 mo.	6 mo.	12 mo.
Positive	4	0	0	0
Neutral	3	0	0	0
Negative	3	0	0	0
Matches	31	0	0	0
Cancellations	5	0	0	0

Detailed Feedback	Avg. Rating (last yr.)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed
Average	10 Ratings Needed

Feedback Received (15)

Feedback Left (12)

Rating: Negative Left by: misterjoe (1) On: 9/22/2007 For: 2 Bedroom Place	No Detailed Feedback Available	Movers came on Easter and wouldn't change the day even though of the holiday. We waited 5 hours for them to arrive. Delivery was made over a week late and we couldn't get in touch with the company to find our shipment. Damage was done to many items. Rolling toolbox with no wheels as well as missing wheels on a garment rack. Several boxes and belongings were damaged. Unable to get a hold of anyone at the company. It was a nightmare.
Rating: Positive Left by: magic1988 (1) On: 6/8/2007 For: Antique dresser with towel rac	No Detailed Feedback Available	Shipment arrived in good condition. I would have preferred better communication, but the end result was very positive. Thank you.
Rating: Positive Left by: ceerock (0) On: 5/1/2007 For: couch 2	No Detailed Feedback Available	nice guys, took good care of my couch, good communication.
Rating: Negative Left by: jfeuer22 (1) On: 4/30/2007 For: 82" Vintage Couch	No Detailed Feedback Available	Really poor customer service and communication! Delivered 4 days late. Impossible to reach ANYONE at the "company" and I couldn't even leave a message because the machine was full. They told me 3 different delivery dates and never followed up saying they were not going to make it until after the date. I think that my piece was slightly damaged or sitting in an unprotected place but I have no proof.I would never use them again. They did apologize and had some poor excuses. believe the feedback Response from MagicalTransporters: We have spoken with this customer he is going to ammend his review. The damage was not caused by Magical Transporters, it was caused by the auction company he purchased it from. He has a signed reciept from us with the auction company signing off on the damage. We are sorry he was unhappy with his purchase but we did not cause the damage...please watch for the amended review
Rating: Neutral Left by: BAERSBEST (-1) On: 4/30/2007 For: DRY BEANS 1 PALLET	No Detailed Feedback Available	Shipment was in perfect condition and drivers were friendly and very helpful unloading. Office needs to learn to contact ship to customers more effectively, especially when planned date is going to be skipped. Didn't mind that it was late, did mind waiting for nothing several times and not being told that there was a delay. Calling office number always gave a "mailbox full" message which no one likes. Response from MagicalTransporters: Well this is a suprise because he seemed very happy when we left, never expressing that he had any problems and asked about future work with him
Rating: Neutral Left by: goteeu (-1) On: 4/30/2007 For: only a few pieces of furniture	No Detailed Feedback Available	They were 2days late picking up the shippment and 2 days late dropping it off. The movers did not call to say that they were not going to arrive at the stated time, much less that same day. I would not recommend this company if you need the shipment on time. They were the cheapest though, and there was no damage to the shipment. Response from MagicalTransporters: This customer accepted the bid based on flexible pickup and drop off times. There was no damage to her items and we delivered as requested..."as soon as posssible, but in no rush"
Rating: Negative Left by: mloughman (0) On: 4/30/2007 For: Big couch and tables from Bost	No Detailed Feedback Available	They bid to pick up in Boston and drop off in NY on the same day last Friday. Pick up was ok. Drop off was awful. They called NY Friday night at 10 PM to say they weren't coming! They then promised a Saturday dropoff, but never showed. They then promised a Sunday am dropoff, but did not show till 4 pm. Had they just told the truth, it would have been ok. Instead they lied repeatedly and were hard to reach as their voicemail was always full. They were cheap and you get what you pay for. Response from MagicalTransporters: WOW!!! Guess they did not want to tell of their very nasty rude behavior. First when told that we were delayed they used very nasty language, then when the drivers arrived they were greeted with verbal assaults on their character, and the client making an L on her forhead calling them loosers. They paid $180.00 for a sleep sofa, 2 end tables and a chair, all brought into the house ...a service that was not paid for..it should have been left on the door step according to uship rules. Also please
Rating: Neutral Left by: maxmuscle (0) On: 4/26/2007 For: 3 small chairs, TX to NJ	No Detailed Feedback Available	Shipment was delivered in good condition, but carrier could not meet original pickup commitment--or second pickup commitment that they chose. Delivery was the same--they did not meet original commitment, called late to specify a new delivery commitment and finaly delivered 2 days after that. Only sure way to communicate with this carrier seemed to be email; phones were a problem. Response from MagicalTransporters: The chairs were delayed due to the weather issues in Texas at the time. We generally do not drive our trucks during tornadoes. Our drivers got there as fast as we could and we also moved furniture around for the elderly woman who was getting them at no extra charge
Rating: Positive Left by: msmarquis (1) On: 4/24/2007 For: Entertainment Center	No Detailed Feedback Available	Erin, who did all the scheduling and most of the communication was a pleasure to deal with. We had a few delays in the shipment because of unforseen circumstances, but we had clear communication throughout. I would definitely recommend if you can be flexible on your move dates! Thanks to everyone at Magical Transporters for delivering my entertainment center safely to its new home!
Rating: Cancellation Left by: gjgm61461 (0) On: 4/16/2007 For: boxes only	No Detailed Feedback Available	The Service Provider did not show up at agreed upon agreed date & time Shipper was supposed to pick up either late on Wednesday or early Thursday. I left both a cell number and a work number so I could be reached. When I did not hear from the drivers I contacted the shipper who told me I would hear from the driver Wednesday night. As of 2:30pm on Thursday the shipper is not answering the phone number or emails. As I have to be out of my apartment in short order I have had to make other arrangements for my belongings to be shipped.

Rating: Negative Left for: maxmuscle (0) On: 5/6/2007 For: 3 small chairs, TX to NJ	Setting up a time to pick up was difficult, because oh dr appointments etc., after picked up we were late on the drop off due to a couple of weather issues. After explaining the delays we get to the drop off location only to find out we need to move the whole living room round and furniture needed to be taken to the basement. We did what was asked of us at no extra charge because we were late on the drop off and still the client was not happy. I am not sure what would make them happy.
Rating: Positive Left for: msmarquis (1) On: 4/30/2007 For: Entertainment Center	Very nice people on both ends..would do work for them any time...enjoy
Rating: Negative Left for: BAERSBEST (-1) On: 4/30/2007 For: DRY BEANS 1 PALLET	This is one of the most unorganized pickups ever. First it was the wrong pick up address,then no one knew about the shipment, the beans were to be shrink wrapped..they were not. We missed 1 day for dropoff & then had to put off the drop off because the client was not in town for a week. We unloaded the beans into his pickup as requested we followed to the barn to help unload which we did not have to do he appeared to be very happy w/our services asking if he could contact us again in the future
Rating: Negative Left for: goteeu (-1) On: 4/30/2007 For: only a few pieces of furniture	This customer accepted our bid based on flexible pick up and drop off times now she is complaining we were late
Rating: Negative Left for: mloughman (0) On: 4/30/2007 For: Big couch and tables from Bost	WOW!!When the drivers arrived at 1pm not 4pm They were greeted with the client telling them they were loosers & making an L on her forhead w/her fingers..how old are you 6? If service was so bad..Why tip them $20ea? Yes we had delays & were late getting to her & a couple others. They were informed and when they were in the filthy trash mouth was unreal. I would like to point out also that there was no damage to the items, Yes they paid $180.00 for their service, we are human and things happen Response from mloughman: I wasn't there for the delivery (thankfully), but I imagine my sister's family was expressing their complete dissatisfaction with you because you greatly inconvenienced them by arriving on SUNDAY AFTERNOON despite the fact that you bid for and assured me of a FRIDAY arrival. You never even tried to deliver on Friday and inexplicably you didn't call my sister till 10 pm that night to say you weren't coming. When you finally did call her, you told her you'd be there on Saturday. That obviously wa
Rating: Positive Left for: goatabilly (1) On: 4/19/2007 For: SMALL DRESSER TONITE BRIGHTON	NICE PEOPLE TO DEAL WITH
Rating: Cancellation Left for: gjgm61461 (0) On: 4/16/2007 For: boxes only	I did not show up at agreed upon date and time
Rating: Cancellation Left for: Rubyk (1) On: 4/12/2007 For: Bagel former/divider	We contacted to client to inform her of a truck problem we are waiting on a part and wanted to reschedual pickup...her pick up time frame was up to may 15. she decided not to reschedual
Rating: Positive Left for: lliam2014 (1) On: 4/4/2007 For: 1 Bedroom Place	Wow!!! These folks are agreat...Super nice to deal with, Picked up the items from his mom..she was sweet and wonderful. Got to Bill and he was great. Super Super to deal with, would work with them again in a heart beat. Enjoy your new furniture. Response from lliam2014: MagicalTransporters were unbelievable. My furniture was picked up in one week and delivered to me 1800 miles from pick up within 4 days....That is service. I will use them again. Also -- no nicks, scratches, tears. this is a fine company and great to deal with.
Rating: Cancellation Left for: move99 (1) On: 3/29/2007 For: 2 Bedroom House	Customer changed paramenters of move the day before....added twice the amount of items

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