JRB Express

  • JRBexpress (110110+ Positive Feedback) Platinum Power Carrier   You can't spell PLATINUM without JRB. | 5/3/2013 at 12:53 AM CST
  • wants to say hi to all the people out there who help make us look good! | 4/17/2013 at 12:17 PM CST
  • We strive to be #1. As the saying goes, if you are #2 in the sled dog pack, the scenery never changes! | 1/13/2013 at 12:04 AM CST
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Company Snapshot*
Company: 

JRB Express

Entity type: Carrier
Business Type: Independent (with pickup truck/van)
Carrier Operation: Interstate
CDL#: not required
Other Authority: USDA Pet Transport regulation compliant
Insurance: It is the responsibility of the shipper to secure insurance. No coverage is offered and liability is solely at the discretion of the transporter as part of this agreement.
Tracking Options: Direct communication with driver available.
Trailer Type: Other
Number of Trucks: 2
Number of Drivers: 2
Locations Served: US: Nationwide
Categories Served: Pets & Livestock, Special Care
View Terms & Conditions
Tn pet transport, one can drive a cargo van or trailer and pack in a large number of dogs and offering cheaper prices, or one can provide better individual attention and comfort. We choose the latter. Our goal is to control costs with semi-private transport, pets in limited numbers, we drive a full-size Chevy Express conversion van with dual air conditioners, and have two people on board-- Pets are NEVER left alone, get constant attention, and frequent breaks! All pets require health papers and/or shot records, no aggressive pets allowed, just clean, family pets. Read our reviews, we price our services fairly, are animal lovers experienced in pet transport, and provide direct contact by cellphone along the way. We work with breeders, dog trainers, military relocations, charities, and families. Most of all, ASK QUESTIONS AND KNOW WHAT YOU'RE GETTING. We are a registered company, and a husband and wife team who enjoy what we do and are consistently top ranked, ready to serve y

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Member Information
Member Since: 07/11/12
Feedback Score: 110
Positive Feedback: 98%
Star Rating:
4.9/5
based on 115 reviews
  • uShip Sales Rank: #70 of 449,278 overall
  • #1 in Cats
  • #1 in Pets
  • #2 in Dogs
  • See all rankings
Feedback History
  Total 1 mo 6 mo 12 mo
  Positive:
112
 9 63 112
  Neutral:
1
 1 1 1
  Negative:
2
 0 1 2
  Total Matches:
252
 32 165 252
  Cancellations:
18
 1 11 18
Detailed Feedback
Average Rating (last yr)
Communication
4.9/5
Care of Goods
4.9/5
Punctuality
4.9/5
Services as Described
4.9/5
Feedback Received (115)
Feedback Left (181)
Cancellations (17)
Items: 1 - 10 of 115 Page: 1 2 3 4 5 6 Next > >>
Rating: Positive
Company: JRB Express
Left by: Adam Z.
On: 5/21/2013
For: 2 dogs for transport
Communication:
Care of Goods:
Punctuality:
Services as Described:
very good and efficient, good communication
Rating: Positive
Company: JRB Express
Left by: Barry K.
On: 5/19/2013
For: Charlie - Golden Retriever
Communication:
Care of Goods:
Punctuality:
Services as Described:
Truly a wonderful experience from start to finish. Lewis is extraordinarily friendly and clearly cares about the pets he is transporting. Our dog Charlie literally gave Lewis a kiss on his cheek when they said goodbye! Lewis was communicative each step if the way. He sent pictures of Charlie each day on their cross-country journey. If you need your pet transported and want to give your pet a humane and compassionate experience I highly recommend using JRBExpress -- amazing customer service!
Rating: Positive
Company: JRB Express
Left by: Marquis R.
On: 5/14/2013
For: From Arizona to Texas
Communication:
Care of Goods:
Punctuality:
Services as Described:
Response from JRBexpress:
This went very well, fast and couldn't have asked for better people! I HIGHLY recommend working with them!
Rating: Positive
Company: JRB Express
Left by: Mercedes D.
On: 5/4/2013
For: 2 dogs for transport
Communication:
Care of Goods:
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Services as Described:
I HIGHLY recommend JRBExpress. They are professional, courteous, and kept to the promised schedule. Most importantly, my dogs took to them right off the bat and Luis and Liz were attentive to my dogs' needs throughout the process. Luis and Liz are just all around beautiful people. It can be stressful parting with beloved pets, not to mention sending your pets cross-country with strangers. It helps knowing that their transporters do what they do because their heart is in it.
Rating: Positive
Company: JRB Express
Left by: Michael C.
On: 5/3/2013
For: big rott
Communication:
Care of Goods:
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Services as Described:
Service was excellent was first time using u ship first time shopping livestock and really didn't know how to get my pet to Texas every thing else was very expensive and complicated but jrbexpress made it simple and easy would recommend them for anyone shipping livestock very reliable and on time.
Rating: Positive
Company: JRB Express
Left by: Quentin J.
On: 4/29/2013
For: 3 dogs for transport
Communication:
Care of Goods:
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Services as Described:
totally speechless these are some of the sweetest people we have ever met my babies made it to their new homw in phoenix in a great mood and only a couple hours after me & my son will always keep u guys in mind & refer to any1 that needs transport
Rating: Positive
Company: JRB Express
Left by: Jobai V.
On: 4/28/2013
For: Kalico Jones-Very Friendly dog
Communication:
Care of Goods:
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Services as Described:
Very cool people! Friendly, kept me informed everyday and got their early. If i ever needed another animal shipped, they would be the first to know!
Rating: Neutral
Company: JRB Express
Left by: Sam H.
On: 4/26/2013
For: Rosie
No Detailed Feedback Available
Rating: Positive
Company: JRB Express
Left by: Donna N.
On: 4/26/2013
For: Pomeranian Shipped to Chica...
No Detailed Feedback Available They did a great job getting my pomeranian that I sold to her new home Thank you so much for the great care you gave my dog
Rating: Positive
Company: JRB Express
Left by: Lauren W.
On: 4/23/2013
For: Well-behaved male Rhodesian...
Communication:
Care of Goods:
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Services as Described:
I can't be more grateful to Luis and Liz!!! I needed my big baby Alpha (rhodesian ridgeback) to make it across country to my brother's house and had no idea how to make that happen. Luis and Liz were great, sending texts and pictures along the way and got Alpha to his new home in only 2.5 days!! Very professional and I would definitely work with them again. So, so happy that I found them!!!!
Response from JRBexpress:
We loved working with Lauren! She is a wonderful person, knowing her briefly inspired awe and gratitude for people who dedicate their lives to helping others. Alpha was a joy to be with also! Thanks!
Items: 1 - 10 of 181 Page: 1 2 3 4 5 6 Next > >>
Rating: Positive
Left for: Adam Z.
On: 5/21/2013
For: 2 dogs for transport
Fantastic, highly recommended! Thanks
Rating: Cancellation
Left for: Nikki L.
On: 5/20/2013
For: Girl Lee
The customer misrepresented the shipment, and I cannot service it I thought I was bringing a crate with the dog, not a whole dog house.
Rating: Positive
Left for: Nina S.
On: 5/20/2013
For: Bringing Bella home
Thanks Nina, Bella is a great dog! I recommend this shipper to anyone!
Rating: Positive
Left for: Barry K.
On: 5/19/2013
For: Charlie - Golden Retriever
Charlie was amazing. Huggable, loveable, sweet, gentle dog. Barry & Kim, fabulous. Very warm, loving family, I would go to the ends of the earth for them. Many thanks!
Rating: Positive
Left for: Murat A.
On: 5/19/2013
For: One male adult cat
Thanks Murat. Highly recommended. Very nice person, good luck with your move.
Rating: Positive
Left for: Michael C.
On: 5/2/2013
For: big rott
Thanks to Michael, great guy, highly recommended shipper. We would absolutely enjoy working for him again! Thanks!!
Rating: Positive
Left for: Marquis R.
On: 5/2/2013
For: From Arizona to Texas
Thanks Marquis! Highly Recommended Shipper! Would absolutely do business with again!
Rating: Cancellation
Left for: Donald L.
On: 5/2/2013
For: 2 cats for transport
There was a change to the shipping price or terms that could not be resolved Customer had accepted our bid for pick up April 28-29, but was not ready for pick up at that time and wanted May 15th. We attempted to work with the customer's requested date, but prior commitments made it impossible to do so. Thanks.
Rating: Positive
Left for: Jobai V.
On: 4/29/2013
For: Kalico Jones-Very Friendly dog
Sweet girl, very nice and well behaved. Thanks for your choosing Jobai, highly recommended customer to work with.
Rating: Positive
Left for: Quentin J.
On: 4/29/2013
For: 3 dogs for transport
Awesome pets to ride with, very well behaved guys, thanks Quentin a pleasure to work with you and your mum, very highly recommend family to work with, absolutely would work with you again,thanks again.
Items: 1 - 10 of 17 Page: 1 2 Next > >>
Rating: Cancellation
Company: JRB Express
Left by: Nikki L.
On: 5/20/2013
For: Girl Lee
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment I noted in the description that I wanted someone who could take my dog without a carrier and bring her igloo dog house. Luis and myself discussed the pick up term on the phone two weeks prior and I made him aware the igloo was a large igloo dog house with her pillow and blankets inside as well as her personal items. Luis said he has careers he provides for free that it would be acceptable. Luis claimed he didn't know what an Igloo dog house was when he arrived.
Rating: Cancellation
Company: JRB Express
Left by: Donald L.
On: 5/2/2013
For: 2 cats for transport
No Detailed Feedback Available There was a change to the shipping price or terms that could not be resolved
Rating: Cancellation
Company: JRB Express
Left by: June P.
On: 4/17/2013
For: one cat
No Detailed Feedback Available A scheduling conflict arose that could not be resolved
Rating: Cancellation
Company: JRB Express
Left by: Sherida H.
On: 4/7/2013
For: Need help on a transport
No Detailed Feedback Available I no longer need my item(s) shipped I was going to have my dog shipped, but someone has stolen him. He is no longer in my possession. I let carrier know, but haven't heard back from him.
Response from JRBexpress:
Very sorry to hear he is gone, our prays go to whenever he is with he is ok, thanks Sherida, communication with this lady was through emails. Thanks.
Rating: Cancellation
Company: JRB Express
Left by: Cody N.
On: 3/11/2013
For: lab named spartan
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: JRB Express
Left by: Ace B.
On: 2/21/2013
For: female lab 3 years old
No Detailed Feedback Available There was a change to the shipping price or terms that could not be resolved
Rating: Cancellation
Company: JRB Express
Left by: Ali B.
On: 2/21/2013
For: Shih Tzu 8 week old puppy
No Detailed Feedback Available I no longer needed the item(s) shipped
Rating: Cancellation
Company: JRB Express
Left by: Izell M.
On: 1/26/2013
For: 2 pups for transport
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Rating: Cancellation
Company: JRB Express
Left by: Jesse T.
On: 1/15/2013
For: tommy lee coming home
No Detailed Feedback Available The shipment listing was misrepresented and the service provider cancelled
Rating: Cancellation
Company: JRB Express
Left by: Earl N.
On: 12/23/2012
For: Max - Adult English Golden ...
No Detailed Feedback Available The Service Provider is not able to accommodate this shipment
Response from JRBexpress:
Cancelled due to winter weather/blizzard conditions.
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