| 1/29/2008 | Service Provider | Negative
| rocking40ranch (-1) |
Where to start. Promised to pick up here at our ranch 1/23. No calls from them. We finally had to make contact to find they could not be here. We had to leave for Arizona, they agreed to ship there. Again POOR communication, promised time and dates not met. SHIP ELSEWHERE! Read all the negative comments from prior shippers about this company, they must have run out of cell minutes, they just do NOT communicate. No offer of refund for 300 mile shorter trip! Poor service, false promises, no calls!
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Response from DoubleSHorseTransport:
We were in contact with the pick up location on a regular basis as the ice and snow hit. They were the seller of the horse and they let us know that they would stay in contact with their buyer about weather delays, and they did. Then once the horse was picked up we were in contact with this gentleman once to twice a day and the 3rd day 5 calls, delivery day, they seemed very happy and pleased at delivery. I would take caution working for this gentleman he talks out of bothsides of his mouth.
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| 1/18/2008 | Service Provider | Positive
| LLWOOD (4) |
The horse arrived to his destination,but it took several extra days. the handler was good and they had some tuff weather to contend with. Thanks
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| 1/1/2008 | Service Provider | Positive
| NASMAH (3) |
Hauler was very experenced horseman. Thank you.
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Response from DoubleSHorseTransport:
Great to work work. Would love to work for at anytime.
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| 12/11/2007 | Service Provider | Cancellation
| Davencass (0) |
The Service Provider did not show up at agreed upon agreed date & time.
this process has already taken place my complaint has already been sent directly to uship and feel that this company should be reprimanded by uship themselves very very disappointed in this company all the information that was needed was given to them directly and was still jerked around for almost 2 weeks.
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Response from DoubleSHorseTransport:
Not a recommended customer. This customer wanted horses moved even though it was in the middle of the midwest's ice storm and transport was from MN to WI. We explained that our rigs would not accomidate the the extreme ice and snow because they are made for highway use as they are semis not 4 wheel drive all terrain vehicle. This customer did not understand or care about getting the horses stuck on the trailer if a road got shut down or the expense of putting a outfit in the ditch.
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| 12/4/2007 | Service Provider | Positive
| djanme3 (1) |
AAA for condition of my horses who were on the road 9 days! Pick-up was delayed 3 times due to other customers, and some delays due to mechenical problems, and weather. JD did also push on during Thanksgiving !
Thank you for taking care of the girls.
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| 11/26/2007 | Service Provider | Cancellation
| SpadeRanch (0) |
I no longer needed the item(s) shipped.
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| 11/23/2007 | Service Provider | Cancellation
| Jbridges (1) |
A scheduling conflict arose that could not be resolved.
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| 11/21/2007 | Service Provider | Cancellation
| horselver1981 (1)  |
The Service Provider is not able to accommodate my shipment.
Due to weather the horse will not be able to picked up on time so I am keeping her at her current location.
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| 11/17/2007 | Service Provider | Positive
| dannykendall (2) |
Shipper picked up our filly right on time, actually a little bit early so that was great. The driver was super friendly and helpful. The filly made the long trip in great condition and was delivered right on time. I would definately recommend this shipper to everyone that needs a horse shipped. Thanks again and I hope to work with you again.
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| 11/16/2007 | Service Provider | Cancellation
| mutton (11 ) |
A scheduling conflict arose that could not be resolved.
Due to other horses on the van, they took up more room than shipper originally thought so there was not a stall for my mare
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