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CrownRoyal (22)

Company Snapshot *

Company: CrownRoyal
Business Type: Local/Regional Moving Company
Carrier Operation: Interstate, Intrastate Only (Non-Hazardous Material)

Insurance: Released Value – $0.60/lb. for no charge
Full Value Protection – additional charge

Categories Served: Household Moves

Number of Trucks: 5
Number of Drivers: 5

Locations Served: US Regional, US Local, US National

Pictures & Videos (3)

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Member Information

Member Since:8/31/2007
Feedback Score:22
Positive Feedback:82%

History	Total	12 mo.
Positive	28	1
Neutral	5	1
Negative	6	0
Matches	90	0
Cancellations	4	0

Detailed Feedback	Avg. Rating (last yr.)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed
Average	10 Ratings Needed

Feedback Received (43)

Feedback Left (71)

Rating:

Positive

Left by: tombcarela (4)

On: 4/6/2008

For: Pura's Goods

Read Story

Communication:
Care Of Goods:
Punctuality:
Services As Described:

Only use Crown Royal for your shipping needs. Polite, exact, professional, friendly, careful, perfect. They moved 4000 lbs of furniture from NY to California without a scratch. The Best and inexpensive too. Tom
Response from CrownRoyal:
Tom, We are appreciate your business, we are ready for you anytime you need our service. Thank you and I wish you good luck!

Rating:

Positive

Left by: tlewis182 (1)

On: 3/17/2008

For: Living, Bedroom Furniture and

No Detailed Feedback Available

The movers did a great job with my shipment. They were on time, moved everything out fast and were accomodating. Use Crown Royal for your next move!
Response from CrownRoyal:
Thank you so much. Good luck!

Rating: Cancellation

Left by: eamor3s (0)

On: 3/7/2008

For: 3 Bedroom House

No Detailed Feedback Available

After communicating directly, I am not comfortable with this Service Provider its been three weeks and I have not been notified with date and time for pick up and delivery.
Response from CrownRoyal:
The customer changed his moving plans after 5 days after accepting our bid. We communicated with him on the same day and made all the necessary arrangements. We understand that changes might happen. But the reason for cancellation is absolutely untrue.Our office is open 9am to 9pm and communication with our customers is our number one priority.

Rating:

Neutral

Left by: mcochran (0)

On: 3/4/2008

For: URGENT-FEW ITEMS OF FURNITURE

No Detailed Feedback Available

I was promised my delivery within 10 days of pickup.After 2 weeks of waiting for my boxes of clothes, furniture, and other important items,I finally received my shipment!very late at night, by two delivery drivers who had a strangely uncooperative demeanor.They refused to unload the truck until they billed my credit card! This was the same driver who had called me the previous day and argued with me on the phone about my availability on the (late!)delivery date! To their credit, Vili was great!
Response from CrownRoyal:
The pick up was urgent and the delivery was flexible. The customer did not request a specific delivery date. The late hour of delivery was requested by the customer as well. Our drivers must collect payment before unloading.Our goal is to provide the highest quality of service and we apologize for the inconvenience we have caused.Best Regards, Vili

Rating:

Positive

Left by: marlie (1)

On: 3/4/2008

For: 47 boxes NJ to NV

No Detailed Feedback Available

Shipment was delivered in 6 days (they had estimated 5-7 days) so I was very happy with that. Loaders and driver very professional and friendly. Good experience all around.
Response from CrownRoyal:
Thank you for your business and I wish you good luck.

Rating:

Positive

Left by: mcreeves (2)

On: 2/13/2008

For: Large framed painting

No Detailed Feedback Available

Great transaction - all done as promised. Thanks I'm about to request another transport.
Response from CrownRoyal:
It was a pleasure to serve you! We look forward to help you with your next move.

Rating:

Positive

Left by: nkm222 (1)

On: 1/27/2008

For: 2 Bedroom Condo

No Detailed Feedback Available

Excellent service, always kept me informed on the timing. Very professional and would highly recommend.
Response from CrownRoyal:
We thank You very much for this nice feedback!It was a pleasure to serve you.Good Luck!

Rating:

Positive

Left by: ronik145 (1)

On: 1/12/2008

For: 1 Bedroom House

Read Story

No Detailed Feedback Available

The items arrived in good shape, no damage, and within a reasonable time. The company showed up on time, loaded the items quickly and carefully, and delivered them on time. I'm very satisfied. My only issue - before I accepted their bid, I asked if I could pay by credit card and was told that I could. When they came to pick up the items, they said I could only pay with cash or a money order. They finally allowed me to pay with a CC at pickup, but I had to pay with a money order on delivery
Response from CrownRoyal:
Thank you for your business. Sorry about this small misunderstanding, which could have been resolved, if you contacted the person you made payment arrangement with. According to our policy, on the delivery we accept only cash or postal money order. But if we had different agreement we would have kept our promises.

Rating:

Positive

Left by: Delaware (2)

On: 1/10/2008

For: delaware to denver

No Detailed Feedback Available

Movers were professional. Estimate increase was accommodated due to increase in shipment. Packing was done well and delivery was fine except for time delay of 8 hrs. I would recommend them.
Response from CrownRoyal:
It was a pleasure to work with you. We try our best to provide the highest quality of service. Thank you for your business and we wish you good luck.

Rating:

Positive

Left by: rbarr321 (1)

On: 12/25/2007

For: 1-Stop Storage OK

Read Story

No Detailed Feedback Available

Shipment delivered in acceptable condition ( careful packing and loading) Service Provider was professional and communicated adequately. Pleasantly surprised at the timeliness and friendliness of their service. The work ethic exhibited by the men I encountered comes from a day and time when pride in work really meant something! Although I don't plan on having another move right away, I'll not soon lose this outfit's number...
Response from CrownRoyal:
It was pleasure to work with you, we are very happy to help with your relocation. We wish you good luck what ever you do. Thank you for you business.

Rating: Positive Left for: MelissaM (2) On: 7/24/2008 For: 1 Bedroom Apartment Read Story	Thank you so much for your business. Best of luck!
Rating: Positive Left for: bebarton29 (1) On: 7/24/2008 For: 1 Small Bedroom	Thank you so much for your business. Best of luck!
Rating: Positive Left for: daniwils (1) On: 7/24/2008 For: 1 Bedroom House	Thank you so much for your business. I am very happy to provide service for you. Best of luck!
Rating: Positive Left for: stephgp (1) On: 7/24/2008 For: StephStudio	Thank you so much for your business. I am so happy to provide service for you. Best of luck!
Rating: Positive Left for: ktech808 (1) On: 7/24/2008 For: Moped Scooter	Thank you so much for your business. Best of luck!
Rating: Positive Left for: sblessley (1) On: 7/24/2008 For: House-move primarily boxed per	You are wonderfull customer. I am very happy to provide service for you. Best of luck!
Rating: Positive Left for: 8terrell3 (1) On: 7/24/2008 For: 1 queen matress & box spring,	Thank you so much for your business. I am very happy to provide service for you. I wish you best of luck!
Rating: Positive Left for: megzie123 (1) On: 7/24/2008 For: 2 Bedroom Apartment + home off	Thank you so much for your business. I am very happy to provide service for you. Best of luck!
Rating: Positive Left for: mountaingoats (1) On: 7/24/2008 For: 1 Bedroom Apartment	Thank you so much for your business. I am very happy to provide service for you. Best of luck!
Rating: Positive Left for: Corinna (1) On: 7/24/2008 For: NYC to CA	Thank you so much for your business. I am very happy to provide service for you. Best of luck!

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