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No Detailed Feedback Available
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The Service Provider misrepresented themselves, their business or their services This Service provider gave me a quote to ship my equipment. The provider had ALL the dimensions, weights, and locations of the equipment and submitted an all inclusive quote for the transportation. They provided me with what their payment terms were. I gave them my credit card info per their request and they acknowledged that they would be shipping my equipment within 48hrs. I recieved a call on 9/26/2011 at 11am Eastern time on the day of scheduled pick up and they said they need $12K more.
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No Detailed Feedback Available
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There was a change to the shipping price or terms that could not be resolved As I already communicated to you, the carrier is requesting our Credit Card information after we already paid for the services in full through U-SHIP. We have been in direct communication with them, and they are refusing to pick up the load without having our CC information. They are blaming U-SHIP for this requirement, for not supporting their collection efforts in the past.
We have been waiting with the load on the doc for almost a week now. Please cancel the booking and refund the amount alr Response from CountTimeLogistics: We have not decided how Uship policy change in regards to the "Safe Pay" will be handled by our company. While it is great for the safety of the shipper, it provides no protection for the Trucking company. Your refund has been processed in full. Thank you.
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There was a change to the shipping price or terms that could not be resolved The carrier want to charge more of what we agree.
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No Detailed Feedback Available
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A scheduling conflict arose that could not be resolved Shipper had appointment with Gov't Liquidation in Hooks, Tx to pick up load in Hooks, TX on Tues, April 26th 1:00PM and didn't show. Nothing happened, so contacted the shipper on Thurs. April 28th. They said they were re-scheduled for Monday, May 2nd. Called Hooks TX on Wed. May 4th. to see if load had been picked up by shipper on my behalf. They said, "NO". Called shipper, Wesley Thomas at Count Time Logistics agreed to send refund for shipping because of mix ups with pick up. He has se Response from CountTimeLogistics: Our FedEX driver showed up on time and Government Liquidations did not have the customers freight ready, consequently our driver would not wait. The second time our driver showed up and Government Liquidations was closed. Customer asked for a refund, and we gladly refunded ALL of the money Count Time Logistics charged to your card. Thanks.
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I no longer need my item(s) shipped none, i no longer need the shipment moved
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The Service Provider is not able to accommodate this shipment unable to communicate and shipment delayed. have decided to look elsewhere Response from CountTimeLogistics: Delays in receiving payment from this customer caused us to cancel on our packing guys on several occasions. We cannot accommodate any longer.
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I no longer need my item(s) shipped Due to cancellation of our customer's order. Response from CountTimeLogistics: Customers order was cancelled.
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There was a change to the shipping price or terms that could not be resolved as listed above Response from CountTimeLogistics: There was a change to the shipping price or terms that could not be resolved Marko was great, paid on time and was professional. Unfortunately we had to refund him because the crated dimensions did not fit inside either of the the 2 trucks we sent to pick up.
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No Detailed Feedback Available
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There was a change to the shipping price or terms that could not be resolved can you please e mail me at eamonnjack@aol.com re the refund of my deposite for this booking the reason why i cancelled it was he asked my to fact a blank signed copy of a credit card slip which i would nt do i have wrote to you guys before re this can you let me know asap or i,ll have to inform the credit card company and ask them to refund me direct
regards
eamonn Response from CountTimeLogistics: After communicating directly, I am not comfortable with this customer We CLEARLY state under our payment terms that we require payment via credit card before we ship anything. Customer was sent an invoice and refused to pay. Thank you.
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No Detailed Feedback Available
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The Service Provider is not able to accommodate this shipment I had told the shipper that shipping my product in seperate loads would be OK. The warehouse that was getting the product from would not let me do it that way. Not the shippers fault in any way...... Response from CountTimeLogistics: Great guy to work for... Warehouse would not accommodate him to help save money on shipping costs. No problem, If you ever need us again, don't hesitate to contact us. Thanks.
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