CARLH (24)

Company Snapshot *

Company: HHG Moving & Delivery
Carrier Operation: Interstate, Intrastate Only (Non-Hazardous Material)

Insurance: Released Value – $0.60/lb. for no charge
Additional coverage is available at customer request for an additional charge.

Categories Served: Household Goods, Household Moves, Vehicles, Boats, Special Care, Commercial Freight, Food & Agriculture, Motorcycles, Heavy Equipment

Number of Trucks: 2
Number of Drivers: 4

Locations Served: US Regional, US Local, US National

HHG MOVING & DELIVERY SEVICES is a Moving & Delivery Service located in Atlanta,Ga.Our equipment include (1)2008 26ft Box Truck that we lease from a national leasing service(2) 2005 GMC 16ft Box Truck that we own.(3)4 Wheel Auto Transporter which allows us to perform household moves and transportation of auto at the same time.We service 48 States we also do expideted runs of Frieght,Motorcycles,Special Care items such as hot tubs,pool tables,etc.We share over 32yrs combined experience between our 4 drivers.We provide all the tools needed to make the job hassle free hand-trucks,pallet jack,dollie,4wheel doolie,pads,wraps,straps & tie downs.We have experience in Cross-Country & State-to-State as well as Local moving jobs.We provide insurance for your goods while in transport for no additional charge to our customer.We operate in 2-4 man teams depending on the size of the job.We got the experience to operate in the snow,mountains,desert,etc.{WE TAKE THE PAIN OUT OF MOVING}. THANKS!!

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Member Information

Member Since:9/26/2007
Feedback Score:24
Positive Feedback:90%
Excessive Cancellations:4

History	Total	6 mo.	12 mo.
Positive	28	1	1
Neutral	1	0	0
Negative	3	0	0
Matches	68	0	0
Cancellations	17	0	0

Detailed Feedback	Avg. Rating (last yr.)
Communication	10 Ratings Needed
Care of Goods	10 Ratings Needed
Punctuality	10 Ratings Needed
Services as Described	10 Ratings Needed
Average	10 Ratings Needed

Feedback Received (50)

Feedback Left (29)

Rating: Cancellation Left by: millertime4x4 (0) On: 2/22/2008 For: NR NORCOLD FULL SIZE MARINE RE	No Detailed Feedback Available	I am unable to reach this Service Provider after a reasonable time period The shipper had scheduled a pick up date and never showed up. I've tried numeris times to contact him but will not respond. I'll just go get it myself. Josh
Rating: Cancellation Left by: affordablefurniture (1) On: 2/22/2008 For: poundex swivel recliner	No Detailed Feedback Available	I am unable to reach this Service Provider after a reasonable time period Carl's car broke down for 2 days and was not able to ever get confirmation of shipping eta from him or a call back so my customer canceled the order, therefore i had to cancel the shipment because it coudn't get delvered in time Response from CARLH: This shipper told me to pickup table when we got there to pickup store said item was not paid for that was on Fri she called back Mon.She then told me that she can't pay at pickup or delivery instead she will send check from California after delivery I told her that was not acceptable.PAYMENT IS DUE C.O.D! She then said she will send check gave her my personal address check never arrived now she is saying all these things.My truck is a 2005 one owner truck is was not broke it was being serviced.
Rating: Positive Left by: gandave (0) On: 2/21/2008 For: French style Carved TV Armoir	No Detailed Feedback Available	Item was delivered safely and on time. Communication with shipper was good, and price was excellent. Thanks Carl! Would definately use Uship again.
Rating: Cancellation Left by: foxandy (10 ) On: 2/21/2008 For: 2006 Infiniti G35	No Detailed Feedback Available	I am unable to reach this Service Provider after a reasonable time period I have tried to contack the transported to see if he is still delivering teh vehicle, wiout resuls. After three days I have to cancell and find someone else. Response from CARLH: We got down in New Orleans on Fri call customer several times so we picked up a load we had in Baton Rouge finally it wasn't until Tue when customer called backed.So I told him we was already gone and cannot be back until Sat he said that would not work because shop is closed.We tried to pickup on our own but we didn't have a invoice number he left one message on my phone when I CALLED BACK NO ANSWER..We can not sit around for three days without any response from customer.
Rating: Positive Left by: remay1 (0) On: 2/21/2008 For: 1 Bedroom Apartment packed and	No Detailed Feedback Available	Carl was very professional. They were able to load and unload the truck very quickly. My things arrived in Florida the next day. I would definitely recommend Carl and will use him again.
Rating: Positive Left by: USATRANSIT (31 ) On: 2/19/2008 For: 2003 Ford Escape	No Detailed Feedback Available	DID A GREAT JOB WILL USE AGAIN IF NEEDED THANKS CARL.
Rating: Negative Left by: affordablefurniture (1) On: 2/12/2008 For: poundex table base	No Detailed Feedback Available	Carl, never gave me an ETA on delivery or pickup, after calling several times he rarely returned my calls, to find out that his truck broke down, there was no communication or organization on his part. Will not use again! Response from CARLH: This customer told me to pick-up two shipments when we attempted to pick-up one of the shipments store told us that customer did not pay for table when I call customer they did not answer that was a blank trip.So when I finally contacted shipper she told me it was a mistake and the item had been paid for.So once again I agreed to pick-up item but customer said she could not pay at pick-up or delivery that she would send payment from California.I told her that was not acceptable.This is not fair
Rating: Cancellation Left by: manekin (0) On: 2/11/2008 For: Large Verona Buffet and Hutch	No Detailed Feedback Available	The Service Provider did not show up at agreed upon agreed date & time Mr. Hayes failed to pick up the furniture, and, what is worse, simply turned off his phone. Why? Well, he had told me that he would pick up my furniture on the way to Philadelphia. But it appears that he was just bidding on a shipment to Philadephia. So he agreed to pick up my shipment hoping to receive the other bid, which he didn't. That's my explanation, anyway. He should not have turned off the phone. He's a nice guy, but not reliable; I should have listened to the man who cancelled in Janua Response from CARLH: I have sent notice to Uship about this feedback because I delivered this shipment within 24hrs of bid being accepted.I agreed to pickup at 10am got there at 10:40am phone was not working in the mountains of West Virgina but that was only for about 1hr.This customer told me that when I didn't answer he assumed the worst.I was 40min late on a route that left from ATL to WV to DC.This shipper gave me a nice $tip for getting shipment there within 24hrs.This was a delivery not a cancellation.
Rating: Positive Left by: prezawrx (1) On: 2/8/2008 For: 1 Bedroom Apartment	No Detailed Feedback Available	Very good communicator, timely delivery will do buisness with again if needed Response from CARLH: Thank's;Look forward to working with you in the future.Great $tip
Rating: Positive Left by: fredinternational (11 ) On: 2/8/2008 For: 2007 Volkswagen Touareg	No Detailed Feedback Available	Thank You, Carl! Car delivered in the perfect condition, no problem. There was some confusion in communication with the transport company (I thought I lost them for couple days - got a little beet nervous). All was worked out. My overall experience was good, but could have been better, if they keep me updated every day (but again - this is my thoughts). Once again the vehicle was delivered in good condition and I'm happy to see it in my shop. Thank you for all your hard work. Response from CARLH: Thanks for allowing us to work with you sorry it took dealer so long to get my replacement part.Glad we was still able to complete job with our other truck.Like to work with you in the future.

Rating: Cancellation Left for: Getthem (8) On: 2/7/2008 For: 1999 Volkswagen Passat	A scheduling conflict arose that could not be resolved
Rating: Cancellation Left for: hannahperformance (0) On: 2/5/2008 For: 2003 Nissan Sentra	The customer no longer needed the item(s) shipped The bid was accepted thru book it now.
Rating: Cancellation Left for: mistie (0) On: 1/24/2008 For: 1 Bedroom Apartment	The customer no longer needed the item(s) shipped
Rating: Positive Left for: mpvoice (1) On: 1/19/2008 For: 10 pieces of assorted furnitur	Thanks,customer was prompt with payment job went smooth and hassle free.Look forward to working with you in the future.
Rating: Cancellation Left for: TAYESHA113 (0) On: 1/18/2008 For: VERY LITTLE FURNITURE - MOSTLY	I did not show up at agreed upon date and time
Rating: Cancellation Left for: lindyjack (0) On: 1/16/2008 For: console	I am no longer able to accommodate this shipment We spoke to the customer and determined that the description that was listed on Uship was not the exact measurement and the right equipment was not available at the time.So we will out of courtesy refund their deposit.
Rating: Positive Left for: marymh20 (2) On: 12/31/2007 For: Only moving Mattress (no box s	Thanks for allowing us to work with you there was no surprises payment was prompt when job was completed.Thanks, love to work with you in the future ~~HAPPY NEW YEAR~~
Rating: Positive Left for: shirani (1) On: 12/27/2007 For: 4 Bedroom House	Was a pleasure to work with you,wish you much success in your new home.Funds was available on time and thanks for the $tip it was very kind of you to be so giving.Hope to work with you in the future,THANKS
Rating: Positive Left for: smorizzo (2) On: 12/27/2007 For: 2003 Cadillac DeVille	Thanks you were a pleasure to work with funds was available on time as promised.Have a Happy New Year, Love to work with you again in the future.THANKS

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