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Would highly recommend not doing buisness with this company. He didn't pickup vehicle on time, 2 days late. Vehicle was in Alabama and I'm in North Dakota. He had driver pay 2 days storage fees then take it to texas!!!! to meet another truck. Me and Driver tried to get ahold of him for about 6 hours with no answer. He then tells driver their is no truck to meet him and wants to no if he no's a storage facility their!!!! long story short, I paid extra $490 over the $1883 to get it here. plus BS!
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Positive
Car arrived safely and on the scheduled date
Negative
Car arrived later than scheduled, communication was not as frequent as I felt it should have been
Overall, can't complain too much. Not the best customer service but vehicle did arrive with no major misteps
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Picked up car within the promised timeframe, delivered the car on time. Very happy with transaction.
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PLEASE DO NOT USE THIS SHIPPER!!!
The shipper failed to contact me at any point about the details I nneded. He sent me his guidelines which stated that I would be informed of pick up/delivery dates, and I would be emailed dispatch info. I did not even know the vehicle was picked up till after they attempted to make the delivery. I had to pay an additional $100 to get the vehicle dropped off. The shipper admitted that he failed to send me the required info, BUT he told me it was my fault tha Response from BestPriceAutoShippers: The costumer failed to follow up the terms of the bid. He neber indicated that he was not at delivery point and that he failed to have cash available at delivery. I made several calls to the costumer, he was not picking up the phone, he never mentioned he was overseas. The truck company and me , we called the delivery place and they had no idea who was paying for it. The car was delivered but due to non payment was placed in a storage for FREE. The costumer is trying to twist the things around,e
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car was damaged during shipment. filed a claim with shippers insurance company. car was delivered on time, but damaged. would not recommend for a low ground clearance car as they clear dont have a truck that can safely transport a vehicle without scraping the underside of the car and snapping off the factory spoiler. Response from BestPriceAutoShippers: Things happen. The costumer is being
paid by insurance company.
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Broker did not comunicate at all. Car was picked up OVER A WEEK late. The carrier was good, but this is just a broker..
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Good service promt and helpful.
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