| 1/19/2007 | Service Provider | Positive
| Chip2007 (1) |
I had a contact person who was very accessible and she made sure the shipment went out ON TIME despite much red tape. Everything went smoothly.
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Response from AmericanFreight:
Thanks Amy, we really had to pull those strings to get that time deadline you had ... I am so happy that all our efforts paid off and resulted in a positive experience for you.
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| 1/19/2007 | Service Provider | Positive
| rankinjohnson (1) |
overall performed as expected.
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Response from AmericanFreight:
I am glad we were able to meet your expectations. We value your business and hope to ship with you again in the future ... pleasure working with you.
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| 1/16/2007 | Service Provider | Positive
| cotton1 (1) |
sorry it took so long!!! but this was a super experence. car was shipped in the time frame promissed,, and arrived in good shape.. thanks and i will use uship again
bill
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Response from AmericanFreight:
thank you so much for taking the time to leave your feedback. I am glad that meeting us through Uship has proved to be a positive experience for you. We hope you use American Freight Companies in teh future for your shipping needs.
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| 1/16/2007 | Service Provider | Negative
| nickidonofrio (1) |
In a nutshell I dealt with unreturned phone calls, a very delayed shipment and an extra $451 charged to my credit card. My shipment was stuck at a warehouse because they "didn't have the proper packing materials". If I hadn't called this mysterious middle person and demanded action it would still be sitting there. As for the extra charge, nobody told me that the weight I typed into Uship's profile needed to be exact to the pound. I estimated. I feel someone should have told me to be exact.
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Response from AmericanFreight:
the booking information that was signed by you clearly stated that accuracy of information was essential ... we then asked you to review the booking information thoroughly. If you had done this and you read that weight and dimensions were needing to be accurate, that should have prompted you to attain that information. Because you did not do this and the information you provided was incorrect you as a result were billed the additional fees but at teh carriers rate and not with our discount.
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| 1/12/2007 | Service Provider | Positive
| BFIELDS (1) |
very nice shipping fast and friendly
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Response from AmericanFreight:
We are glad you had a great experience using us ... we look forward to shipping with you in the future.
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| 1/11/2007 | Service Provider | Positive
| LauriumManor (1) |
Easy to work with and painting arrived on time in good condition. I would use them again
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Response from AmericanFreight:
We look forward to shipping with you in the future. Thank you for taking the time to le3t us know you wre pleased with our services
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| 1/6/2007 | Service Provider | Negative
| ssharp23 (-1) |
this shipment was supposed to take 2 days it took almost 2 weeks on top of all this when i called to get it tracked the supervisor said she didnt now where it was if the person in charge doesnt now were my item is its amazing it actually got there 12days late
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Response from AmericanFreight:
We understand your frustration. Please understand that we at American Freight companies pair you up with a carrier that we get discounts from that can ship your item. If something like this happens we are limited to the information the carrier provides us. We however remain diligent and persistent to work on your behalf to resolve your problem. Thank you for your patience and understanding
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| 1/4/2007 | Service Provider | Positive
| breedon (1) |
Shipment arrived in fine condition. There was a delay in getting the BOL from American Freight, but it was resolved and handled courteously.
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Response from AmericanFreight:
Fantastic, and thank you for taking the time to leave your valuable feedback... We hope to have earned your business and look forward to shipping with you in the future.
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| 1/3/2007 | Service Provider | Positive
| Spartanette (4) |
There were a few clitches along the way but the dispatcher Jeff Jensen was just great, he kept up on the situation and kept me informed. He turned what could have been a frustrating experience into a satisfying one. A+ to Jeff. I would use this service again. Thanks.
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Response from AmericanFreight:
we always appreciate it when h\our hard work is not only recognized but appreciated. we are thankful for shippers like yourself who take not only the time to leave valuable feedback but also, provide testimony to the efforts we go through to make the shipping process as simple as we can for you. Thank you and we look forward to working with you again
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| 1/1/2007 | Service Provider | Negative
| kpricefoster (-1) |
The communication and service from the representative were very good, but our shipment suffered much damage, despite the driver who picked up the shipment commenting that it had been packed very well.
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Response from AmericanFreight:
Thank you for recognizing the services of American Freight Company as a positive experience even though the carrier that handled your shipment resulted in damage. We hope you will use AMerican Freight Co's again as we have access to over 80 different licensed carriers ... we can be sure not to use the same one that damged this shipment :)
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