Accessing Your Self-Storage Unit
Access hours
When choosing a storage company, consider the access provided to tenants. Find out the facility’s hours of operation and gate hours. As opposed to office hours, gate hours give renters extended access opportunities. Some self-storage facilities let you set an after-hours appointment with a facility employee, but there may be a fee for this service.
Storage unit location
The location of your unit within the storage facility also affects access. If your storage unit is on the second floor, make sure the facility has elevators large enough for your belongings. If you have my oversized items to store, consider renting a drive-up unit.
Visitors to your storage facility
If someone other than you needs access to your storage unit, ask your rental company about their visitor policy. Some companies must give permission for visitors, while others let anyone with your key or access pass to enter. If a guest is accessing your unit, notify your storage facility at least a day ahead. Warn your visitor of any sign-in procedures and make sure to give them the proper documentation.
Ask your storage facility these questions about access:
- Can you only access your unit during open hours?
- Do you need to make an appointment to pick up or drop off items?
- Is there a fee for special access?
- Are there parking fees?
- Is there limited access for indoor units as opposed to outdoor units?
- What are the visitor policies?
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