Q.I did not receive a confirmation email after I registered. What do I need to do? |
A.If you have not received the confirmation email, it may be stuck in one of your spam folders or being blocked by a spam filter. It is important that you are able to receive email from uShip in order to use the marketplace effectively.
If you find the email in a spam folder, please adjust your spam settings appropriately and then follow the instructions in the email to confirm your registration. If the email was blocked by a spam filter, please adjust your filter settings appropriately so you can accept future emails.
If the email is not in your spam folder, then click on the following link to complete your registration this link.
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Q.I have an item I need to ship from point A to point B – can you provide me a quote? |
A.uShip is an online marketplace for shipping and moving. In other words, uShip does not provide direct quotes, rather, you list your shipment in the uShip marketplace and you interact with feedback-rated service providers who are there to bid on and ship your items.
The first step is to join uShip and list your shipment in the marketplace. Be as detailed as possible and include desired time frame, a picture, and the size of your item. Once the shipment is listed, you will then receive questions and bids from feedback rated service providers who will be traveling through your area, at which point you may accept a bid that is to your liking based on their bid price and feedback rating. You are under no obligation to accept a bid.
You can also Request a Bid from a specific service provider. For more info, check out our Request a Bid page. |
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Q.I have lost my password and don’t know my userID, can you reset it for me? |
A.To reset your password, just click here. You will need your primary email address and answer to the secret question you provided at registration. Once you submit the form, you will receive an email with your userID and new password. |
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Q.Why was my credit card was charged $1.01 when I made a bid? |
A.When you made your first bid as a service provider on the uShip marketplace, you provided your credit card to cover your uShip fees and to verify your identity. In order to confirm that it is an active card, a $1.01 authorization is made. Please keep in mind that this is nothing more than an authorization and that the funds are never captured – it is simply a tool to verify that your card is active. |
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Q.How do you edit your shipment listing? |
A.To edit a shipment that does not have an active bid, all you need to do is login in and go to My uShip where you will see your shipment
listed. Click on ‘show details’ next to your shipment and you will see a button
that says ‘edit listing. This will take you through the necessary steps and allow you to make any changes you desire.
If you have an active bid, you will need to cancel all active bids before editing. We require this because service providers have made their bid based on specific information in your listing. If you made a change based on date or city, it might not fit into the service provider's trip. If you have an active bid that you don’t want to lose, and the change is not material, you can always click on the Bid Details link and ask the service provider a question. Within this forum, you can tell him/her of the change and see if it will affect his/her bid. |
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Q.Why was I charged last month for shipments that were canceled by the shipper? |
A.uShip is a marketplace that brings shippers and service providers together. In other words, we do not follow the transaction beyond the bid acceptance. In order for us to formally retract a match, and keep you from being charged, you are required to follow the procedures outlined in the User Agreement for match retraction. This is the only way we can be notified about shipments that did not occur. The match retraction policy is listed below:
6. Match Retractions and Refunds. uShip requires all our members, whether shippers or
carriers, to give a good faith effort to complete the delivery of shipments
matched on our site. When a dispute arises after a match is made, carriers and
shippers should communicate with each other to try and work out a mutually
agreeable solution. After exhausting all reasonable efforts to work out a
solution with shippers to complete a delivery, carriers may formally initiate a
“Match Retraction”. A Match Retraction is ONLY appropriate when all other
efforts have been tried and no compromise can be reached.
To initiate a Match Retraction through our online system, go
to My uShip and use the pull down menus next to the shipment under the Recently
Completed Matches section (if feedback has already been left, go to your
Account tab and go to your Completed Match Archive). One you have started the
process, be as detailed as possible when describing the reason for the
retraction. If the retraction is accepted by the other party (within the first
72 hours), it will automatically retract and a full refund will be given to the
service provider. If the retraction is disputed by the other party, it will be
reviewed by uShip to determine if it should be retracted and what the refund,
if any, there will be. The shipper will have the option of re-listing in the
marketplace or deleting the shipment.
If the cause of the Match Retraction is determined to be
entirely the fault of the shipper, the carrier will receive a full refund. If
the Match Retraction is determined to be entirely the fault of the carrier, the
carrier will not receive a refund. Any refunds will be given at the sole
discretion of uShip after verifying each member’s claims. All decisions
regarding refunds are final.
Please do not email dispute@uShip.com
for Match Retractions. |
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Q.Why can I not contact a service provider directly? |
A.We do not allow direct contact information for many reasons. The first is the safety and security of your personal information. Many people do not want to have their phone number or email listed on the website and, if others do it, they will be at a disadvantage as it relates to giving and receiving bids. We want uShip to be a democratic marketplace where everyone is on an even playing field.
The second reason we do not allow it is because it would prevent us from being a transaction based marketplace -- this would mean the elimination of feedback ratings, elimination of being charged only for transactions you complete, and having protections such as our Shipper Protection Plan.
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Q.Does uShip provide cargo insurance? |
A.Protecting your
shipment is a must. Together with CNA Marine and AON Risk Services, two of the
most trusted names in the insurance business, uShip is pleased to offer our
community the highest quality cargo protection for their valuable goods.
Some highlights of
the protection include:
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Low deductible of
$100 for most shipments
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Coverage for
transport to all destinations in the USA
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Superior claims processing –
typically within 7-10 days
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Instant online
policies available to print after purchase
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Coverage of declared
or invoice value plus shipping cost plus 10%
Please note -
uShip’s cargo protection is subject to restrictions and not available on all
commodities or on all
bids. In addition,
many service providers using the marketplace offer their own
coverage and, if interested, you should inquire about their rates. Cargo
insurance is an optional additional cost and is not included as part of the
match price.
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Q.When I try to respond to a question from a service provider, I do not see a link, what do I do? |
A.In order to see questions asked by service providers, make sure you are logged in to the site. You can log in here.
If your question still has not been answered, please contact us at
support@uship.com.
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