I had a 400-500 lb piano to be moved from California to an upstairs apartment in Nevada. Best Deal Moving Co. offered to move it for $400 and worked diligently to work with my needs. My husband and I had set to meet them in CA, drop off some Christmas gifts to our family and get home to receive the piano in NV. Unfortunately, we ended up missing our flight. In the morning I called Best Deal to let them know that we weren't at the pick-up site like we had agreed, yet they still picked it up that morning, as promised, and despite the heavy X-mas traffic throughout the day, Joe was able to get to my apartment in the evening and lug it upstairs with my husband & some friends (two, of whom did nothing really) almost instantly. In a matter of minutes, my piano since childhood was ready for me in my living room without a sigh or complain. JOE from BEST DEAL MOVING provide excellent customer service at the best rate I could possibly get for such an impossible trip for my family. He went through hours of bumper-to-bumper traffic to deal with customers who couldn't make a clear decision, (not to mention, we didn't know the way to our apartment), and he still managed to be courteous the entire time. Greatly GREATLY Appreciated!