I rescued a deaf australian shepherd pup. When I found a home for him in California, I needed to ship him from our home in Colorado. Phil responded with a bid to ship him. The whole experience was very positive. Phil took great care of my dog and delivered him to the family in California without incident. He contacted me after the delivery to let me know how it all went. My husband has a company here in Colorado, where Phil is based, and he will be using Phil's services as well. We have only great things to say about the whole experience!