I have had another hauler haul my horses from Washington State to Missouri and did not get the communication like I got with "Haulerboy" Shawn and his "CREW". My girlfriend who was in charge of putting them on the trailer grilled Shawn and felt really comfortable to put my horses in the hands of Shawn and the "Crew". If she did not feel comfortable she would of told him to take a hike and then called me to find another shipper to haul them. The price was a very reasonable and realistic, and I asked several questions and they got answered right away there was no hesitation at all. We where all pleased with the move from my girlfriend putting them on the trailer to us receiving them. I think this was the best shipment thus so far. And we would definitely use "HAULERBOY" Shawn and "Crew" again.