I was shipping a group of 12 horses 1300 miles.  Some had never been on a trailer before and these guys did a wonderful job of loading them.  Had a problem with one of the horses that did not get picked up (no fault of shippers) but never got offer for refund for the one that did not go.  Since they did a good job with the others, I did not press the issue.  Night delivery should be a definite NO NO tho!  Papers should also be returned to owners after delivery which I still have not received.  Delivery time was exceptional...in fact we made it to destination only 4 hrs before shippers arrived.  All horses delivered safely.  Thanks guys.