Punctual-Tony delivered my motorcycle when he said he would. Communication-He kept me updated with the progress of my shipment, from the moment he picked it up to the delivery. Courteous-Extremely well mannered and easy to talk to. My motorcycle was delivered to an address upstate NY, while I was working in the city. He conducted business with my contact person as if he were dealing with me directly. Very smooth transaction, and left my mother-in-law with nothing but kind words for this man. Professional-Reliable and secure delivery. Reasonable Rate-Very affordable, especially when compared to other bids received. His bid was about 40% less than most others I received, and yet provided outstanding service. Extremely satisfied and Greyhound/Kelly Freight is highly recommended!!!