Robert is a real "Pro". He spent time with us sharing his expertise about trailer hitches, packing axle bearings, and a myriad of other information that was and education in itself! Although I compensated Robert for all the "extras" he provided to get our trailer to us, he didn't request additional funds. This is simply the way he operates. Thoughful.., polite, and willing to "go-the-extra-mile" to make sure your item arrives safely, and on time. I'm sure we'll do business again, as it's rare to find individuals in any business of this caliber. Simply outstanding! Pete Johnston