Starting today, Service Provider profiles are taking on an
exciting new look. Now, in addition to the positive, neutral, and negative
ratings you are used to seeing, service providers will have the opportunity to
differentiate themselves by their customer service and quality of work with the
newly launched Detailed Service Provider Ratings.
Here are some of the important details:
-
You will be rated in four categories: Communication; Care of
Goods; Punctuality/Timeliness; and Service as Described - please see below for
a detailed description of each category.
-
Ratings in each category will be based on a 5-star rating system
that each shipper will be asked to submit when leaving feedback.
-
Detailed Service Provider Ratings will not appear in your profile
until you have a minimum of 10 ratings submitted by shippers.
-
Ratings are only based on the average of your ratings for the last 12 months. This will allow you to identify an area that needs improvement and
recover quickly from a poor rating.
-
In addition to the individual category ratings, each profile will
have an overall star rating which will be an aggregate average of all your detailed ratings for the last year.
This
is an exciting improvement to the way you build your reputation and market your
business on uShip. Now you will be able to show off your strengths as a
provider in more detail, and you will know exactly which areas your shippers
think you need to improve upon.
As
always, we welcome your feedback on this new feature. If you have any questions
or comments, please visit the uShip Forums.
Detailed
Service Provider Ratings categories:
-
Communication
Did you
keep in touch? Was the shipper able to reach you as needed?
-
Care of Goods
Did the
shipment arrive in good condition? Were all necessary precautions taken?
-
Punctuality/Timeliness
Did the
shipment arrive on time? Was there a problem with scheduling?
-
Services as Described
Were
services accurately described in the bid? Was everything performed as promised?
